Shawnee State University
Blackboard Support Coordinator
Shawnee State University, Ohio City, Ohio, United States, 45874
Salary:
$43,400.00 - $48,825.00 Annually Location :
OH 45662, OH Job Type:
Full-Time Job Number:
202300296 Division:
Finance and Administration Department:
FA-Information Technology Services Opening Date:
10/14/2025 Closing Date:
11/16/2025 11:59 PM Eastern
Job Description Summary
The Blackboard Support Coordinator assists the Blackboard Administrator with the technical and operational deployment, ongoing change management, and administration of the SSU enterprise-wide learning management system (Blackboard). Provide first-tier support by troubleshooting problems reported by faculty, staff, and students while using Blackboard LMS and other learning technologies. Provides university-wide support relative to the Learning Management System (Blackboard). Principal Duties and Responsibilities
FUNCTIONS: Learning Management System (Blackboard) System Administration Faculty & Student Support Blackboard User Education and Training DUTIES AND RESPONSIBILITIES:
Learning Management System (Blackboard) System Administration
Assist the Blackboard administrator in testing system upgrades and communications to users. Assist in creating/removing users, modifying user security settings, creating/managing security roles. Remain current on new Blackboard updates, features and changes.
Faculty & Student Support
Assist faculty & students with technical issues. Troubleshoot OS, internet browsers, and internet-security software issues to assist faculty & students is resolving compatibility issues. Escalate tickets to Blackboard Support in the Blackboard Administrator's absence. Create base courses & provide content copy per faculty requests & support online 3rd party staff by providing appropriate access and assistance.
Blackboard User Education and Training
Assist in distributing training tips and resources with faculty & students. Provide training for faculty in utilizing best practice, instructional design methodologies. Assist in creating content and training materials for faculty & students as needed.
Minimum Job Knowledge, Skills and Abilities
Communication skills, both verbal and written. Outstanding problem-solving skills. The ability to continue to learn in a technical and professional capacity. The commitment to providing a high level of service to our customers.
Minimum Qualifications Bachelor's Degree, Information Technology; Information Security, Business, Engineering or Education or similar or related degree with 1 year of experience
OR
Associate's Degree, Information Technology; Information Security, Business, Engineering or Education or similar or related degree with 3 years of experience
Preferred Qualifications:
Experience working in a Learning Management System. Experience with remote user support ie Teams, Collaborate, Zoom etc. Familiarity with MicroSoft Office products Excellent computer skills
Shawnee State University offers a competitive starting salary (commensurate with overall qualifications) including an attractive benefits package. See
Overview of Employee Benefits
for more information. Some of our benefits include:
Paid Holidays Paid Winter Break in December Medical, Dental, and Vision Insurance Tuition Waiver Life Insurance Retirement Plans
$43,400.00 - $48,825.00 Annually Location :
OH 45662, OH Job Type:
Full-Time Job Number:
202300296 Division:
Finance and Administration Department:
FA-Information Technology Services Opening Date:
10/14/2025 Closing Date:
11/16/2025 11:59 PM Eastern
Job Description Summary
The Blackboard Support Coordinator assists the Blackboard Administrator with the technical and operational deployment, ongoing change management, and administration of the SSU enterprise-wide learning management system (Blackboard). Provide first-tier support by troubleshooting problems reported by faculty, staff, and students while using Blackboard LMS and other learning technologies. Provides university-wide support relative to the Learning Management System (Blackboard). Principal Duties and Responsibilities
FUNCTIONS: Learning Management System (Blackboard) System Administration Faculty & Student Support Blackboard User Education and Training DUTIES AND RESPONSIBILITIES:
Learning Management System (Blackboard) System Administration
Assist the Blackboard administrator in testing system upgrades and communications to users. Assist in creating/removing users, modifying user security settings, creating/managing security roles. Remain current on new Blackboard updates, features and changes.
Faculty & Student Support
Assist faculty & students with technical issues. Troubleshoot OS, internet browsers, and internet-security software issues to assist faculty & students is resolving compatibility issues. Escalate tickets to Blackboard Support in the Blackboard Administrator's absence. Create base courses & provide content copy per faculty requests & support online 3rd party staff by providing appropriate access and assistance.
Blackboard User Education and Training
Assist in distributing training tips and resources with faculty & students. Provide training for faculty in utilizing best practice, instructional design methodologies. Assist in creating content and training materials for faculty & students as needed.
Minimum Job Knowledge, Skills and Abilities
Communication skills, both verbal and written. Outstanding problem-solving skills. The ability to continue to learn in a technical and professional capacity. The commitment to providing a high level of service to our customers.
Minimum Qualifications Bachelor's Degree, Information Technology; Information Security, Business, Engineering or Education or similar or related degree with 1 year of experience
OR
Associate's Degree, Information Technology; Information Security, Business, Engineering or Education or similar or related degree with 3 years of experience
Preferred Qualifications:
Experience working in a Learning Management System. Experience with remote user support ie Teams, Collaborate, Zoom etc. Familiarity with MicroSoft Office products Excellent computer skills
Shawnee State University offers a competitive starting salary (commensurate with overall qualifications) including an attractive benefits package. See
Overview of Employee Benefits
for more information. Some of our benefits include:
Paid Holidays Paid Winter Break in December Medical, Dental, and Vision Insurance Tuition Waiver Life Insurance Retirement Plans