Franklin County, OH
Support Officer Supervisor, Establishment
Franklin County, OH, Ohio City, Ohio, United States, 45874
Salary:
$28.53 Hourly Location :
Ohio 43215, OH Job Type:
Full-time, Regular, Classified Job Number:
872717571 Agency:
Child Support Enforcement Agency Opening Date:
11/03/2025 Closing Date:
11/10/2025 11:59 PM Eastern Typical Work Hours:
Monday- Friday 8:00 AM- 5:00 PM Bargaining Unit:
Non-Bargaining Probationary Period:
180 Days
Classification Purpose The primary purpose of the Support Officer Supervisor classification is to supervise assigned staff and monitor work quality and production, to assign and track work, to counsel employees, to interview and hire candidates, to provide customer service, to ensure quality production, and to solve problems.
Go to Apply Today ! Job Duties Directly supervise support officers or other assigned staff in the unit. Initiates appropriate measures to improve effectiveness and efficiency and determines the work priorities and assignments. Correspond with clients/consumers and other agencies in need of assistance. Train staff on new policies and procedure changes and is responsible for resolving difficult or unusual situations. Provide direction regarding complex cases and interprets court and administrative orders. Ensure assigned unit adheres to applicable federal and state laws, work rules, and internal policies and procedures. Coordinate work assignments with other units to achieve joint goals and responsibilities.
Respond to inquiries from other sections in the agency, other agencies or clients to ensure uniform policy implementation. Inform supervisor of any potential problems or any unusual situations that may occur during the conversion project. Assist the manager in drafting management and/or programmatic procedures that may include manuals and policy recommendations. Maintain current FVI caseload. Continue support officer 2 duties as assigned and assists current unit with case coverage.
Evaluate employee's performance and implements or recommends discipline if needed. Attend staff trainings, attend staff meetings and meetings regarding the case file conversion process and any federal and state trainings as assigned.
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.
Minimum Qualifications Bachelor's degree in public administration, business administration, social services, or related field with three (3) years of public administration, business administration, social services, or related experience; or any equivalent combination of training and experience.
Additional Requirements Must meet background check requirements.
Supervisory Responsibilities Ability to assign, review, plan, and coordinate the work of other employees, to provide instruction to other employees, to maintain department standards, to recommend the discipline or discharge of other employees, to act on employee problems, and to recommend and approve the transfer or promotion of other employees. Join Franklin County Board of Commissioners today and receive the following benefits:
Extensive health benefits for all full-time permanent employees. Life insurance coverage for all permanent employees. Guaranteed 10 paid holidays every year. A 14 percent employer contribution to your OPERS pension plan. Earn a potential monetary incentive during our annual wellness incentives for employees/spouses enrolled in healthcare. See more information regarding our benefits we provide at https://hr-boc.franklincountyohio.gov/
$28.53 Hourly Location :
Ohio 43215, OH Job Type:
Full-time, Regular, Classified Job Number:
872717571 Agency:
Child Support Enforcement Agency Opening Date:
11/03/2025 Closing Date:
11/10/2025 11:59 PM Eastern Typical Work Hours:
Monday- Friday 8:00 AM- 5:00 PM Bargaining Unit:
Non-Bargaining Probationary Period:
180 Days
Classification Purpose The primary purpose of the Support Officer Supervisor classification is to supervise assigned staff and monitor work quality and production, to assign and track work, to counsel employees, to interview and hire candidates, to provide customer service, to ensure quality production, and to solve problems.
Go to Apply Today ! Job Duties Directly supervise support officers or other assigned staff in the unit. Initiates appropriate measures to improve effectiveness and efficiency and determines the work priorities and assignments. Correspond with clients/consumers and other agencies in need of assistance. Train staff on new policies and procedure changes and is responsible for resolving difficult or unusual situations. Provide direction regarding complex cases and interprets court and administrative orders. Ensure assigned unit adheres to applicable federal and state laws, work rules, and internal policies and procedures. Coordinate work assignments with other units to achieve joint goals and responsibilities.
Respond to inquiries from other sections in the agency, other agencies or clients to ensure uniform policy implementation. Inform supervisor of any potential problems or any unusual situations that may occur during the conversion project. Assist the manager in drafting management and/or programmatic procedures that may include manuals and policy recommendations. Maintain current FVI caseload. Continue support officer 2 duties as assigned and assists current unit with case coverage.
Evaluate employee's performance and implements or recommends discipline if needed. Attend staff trainings, attend staff meetings and meetings regarding the case file conversion process and any federal and state trainings as assigned.
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.
Minimum Qualifications Bachelor's degree in public administration, business administration, social services, or related field with three (3) years of public administration, business administration, social services, or related experience; or any equivalent combination of training and experience.
Additional Requirements Must meet background check requirements.
Supervisory Responsibilities Ability to assign, review, plan, and coordinate the work of other employees, to provide instruction to other employees, to maintain department standards, to recommend the discipline or discharge of other employees, to act on employee problems, and to recommend and approve the transfer or promotion of other employees. Join Franklin County Board of Commissioners today and receive the following benefits:
Extensive health benefits for all full-time permanent employees. Life insurance coverage for all permanent employees. Guaranteed 10 paid holidays every year. A 14 percent employer contribution to your OPERS pension plan. Earn a potential monetary incentive during our annual wellness incentives for employees/spouses enrolled in healthcare. See more information regarding our benefits we provide at https://hr-boc.franklincountyohio.gov/