IU Credit Union
Asset Recovery (Collections) Specialist
IU Credit Union, Bloomington, Indiana, United States, 47401
At IU Credit Union, we find meaning in our work as we witness the positive impact our efforts have on our members' lives. Our caring culture transcends the organization and is an inherent aspect of how we operate. We have genuine concern for our members and for one another, fostering a sense of belonging and support. Through various community outreach programs, volunteering initiatives, and partnerships with local organizations, our Credit Union team participates in building a stronger community that extends our impact beyond financial transactions. We take pride in our generous benefits package, competitive salaries, and extensive training program; click here to see our commitment to employee health, wellbeing, and growth.
We are honored to be named one of the Best Places to Work in Indiana. We hire individuals with a broad range of backgrounds and experiences and invest in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. A career at IU Credit Union can provide many different paths for you to learn, grow, and make a difference
Asset Recovery Specialist
The Asset Recovery Specialist plays a key role in supporting our members by helping them navigate financial challenges. In this role, you will facilitate consumer, credit card, and mortgage collection activities within the collections department. We are seeking a compassionate and professional team member who can contribute to a positive member experience while helping resolve delinquent accounts.
Responsibilities:
Contact members regarding delinquent consumer loans, mortgage loans, and credit card accounts. Post payments for charge off recovery, bankruptcy plans, and judgments. Maintain accurate records of contacts and arrangements made. Prepare and file legal documents. Adhere to all applicable laws, rules, regulations, and policies regarding collections practices. Qualifications:
Previous Customer Service, Contact Center, Lending and/or Collections experience. Strong communication, problem solving, and organizational skills. Ability to review, research, and recommend solutions when encountering unfamiliar situations or processes. Strong attention to detail to support accuracy when completing legal forms and tasks. Ability to track multiple and competing tasks in a fast paced, member driven environment while also meeting established deadlines. Proficiency in computer skills including MS Word and Excel. Aptitude to quickly develop a proficiency in other lending related applications.
We are honored to be named one of the Best Places to Work in Indiana. We hire individuals with a broad range of backgrounds and experiences and invest in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. A career at IU Credit Union can provide many different paths for you to learn, grow, and make a difference
Asset Recovery Specialist
The Asset Recovery Specialist plays a key role in supporting our members by helping them navigate financial challenges. In this role, you will facilitate consumer, credit card, and mortgage collection activities within the collections department. We are seeking a compassionate and professional team member who can contribute to a positive member experience while helping resolve delinquent accounts.
Responsibilities:
Contact members regarding delinquent consumer loans, mortgage loans, and credit card accounts. Post payments for charge off recovery, bankruptcy plans, and judgments. Maintain accurate records of contacts and arrangements made. Prepare and file legal documents. Adhere to all applicable laws, rules, regulations, and policies regarding collections practices. Qualifications:
Previous Customer Service, Contact Center, Lending and/or Collections experience. Strong communication, problem solving, and organizational skills. Ability to review, research, and recommend solutions when encountering unfamiliar situations or processes. Strong attention to detail to support accuracy when completing legal forms and tasks. Ability to track multiple and competing tasks in a fast paced, member driven environment while also meeting established deadlines. Proficiency in computer skills including MS Word and Excel. Aptitude to quickly develop a proficiency in other lending related applications.