Mister Sparky
Office Manager/Dispatcher
Full Time • Murrysville
Benefits:
Bonus based on performance
Company parties
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Join Our Team of Professional Electricians
Are you looking for a place you can grow? Are you looking to get in on the ground floor of an expanding business? Come join the team at our locally owned and operated Mister Sparky franchise.
JOB SUMMARY
This position oversees daily business operations to ensure efficiency, productivity, and profitability and dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
Managing the day-to-day activities of an organization or department to ensure smooth and efficient workflow
Manages the dispatch board to keep field personnel on the move and servicing clients
Allocating and managing resources (personnel, materials, equipment) effectively to optimize productivity and minimize costs. Makes every effort to compress call scheduling effectively maximizing productivity and revenue
Developing and implementing strategies to achieve operational goals and improve overall business performance.
Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
Tracking key performance indicators (KPIs) and analyzing data to identify areas for improvement and measure progress. Re-schedules appointment times at client’s convenience as necessary
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
Shares responsibility to ensure that all electricians arrive at their designated appointments on time
Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into SuccessWare
MINIMUM REQUIREMENTS
Bachelor's degree
Ability to develop and implement strategies to improve operational efficiency and achieve organizational goals.
Prior experience in operations, management, and/or leadership
Prefer
Service Titan experience
Compensation: $25.00 - $37.00 per hour
Join the Mister Sparky Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not toMister SparkyCorporate.
Full Time • Murrysville
Benefits:
Bonus based on performance
Company parties
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Join Our Team of Professional Electricians
Are you looking for a place you can grow? Are you looking to get in on the ground floor of an expanding business? Come join the team at our locally owned and operated Mister Sparky franchise.
JOB SUMMARY
This position oversees daily business operations to ensure efficiency, productivity, and profitability and dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
Managing the day-to-day activities of an organization or department to ensure smooth and efficient workflow
Manages the dispatch board to keep field personnel on the move and servicing clients
Allocating and managing resources (personnel, materials, equipment) effectively to optimize productivity and minimize costs. Makes every effort to compress call scheduling effectively maximizing productivity and revenue
Developing and implementing strategies to achieve operational goals and improve overall business performance.
Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
Tracking key performance indicators (KPIs) and analyzing data to identify areas for improvement and measure progress. Re-schedules appointment times at client’s convenience as necessary
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
Shares responsibility to ensure that all electricians arrive at their designated appointments on time
Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into SuccessWare
MINIMUM REQUIREMENTS
Bachelor's degree
Ability to develop and implement strategies to improve operational efficiency and achieve organizational goals.
Prior experience in operations, management, and/or leadership
Prefer
Service Titan experience
Compensation: $25.00 - $37.00 per hour
Join the Mister Sparky Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not toMister SparkyCorporate.