Lee County Board of County Commissioners
Customer Service Specialist
Lee County Board of County Commissioners, Fort Myers, Florida, United States, 33916
Customer Service Specialist
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Customer Service Specialist
Salary
$17.00 - $34.03 Hourly
Location
Fort Myers, FL
Job Type
Full-Time Regular
Job Number
07634KL
Department
Animal Services
Opening Date
11/04/2025
Closing Date
11/9/2025 11:59 PM Eastern
FLSA
Non-Exempt
Description
Benefits
Questions
Description
We’re looking for a compassionate and dedicated Customer Service Representative to join our Animal Services team. In this role, you’ll deliver outstanding customer service, handle inquiries, manage complaints, process orders, and provide vital administrative and operational support. Whether in-person, over the phone, or in the field, you'll interact with the public in a professional and positive manner.
Duties and Responsibilities
Customer Service: Serve as the primary contact for customers, resolving inquiries, processing orders, and ensuring satisfaction.
Administrative Support: Assist with forms, reports, and data entry in the department’s database.
Communication & Coordination: Manage stray animal control requests and communicate with field operations.
Animal Services Support: Assist in the veterinary clinic, vaccinate stray animals, and occasionally fill in for Animal Services dispatch.
General Assistance: Help customers with various needs while maintaining accurate records of interactions.
Why This Role Matters:
As a Customer Service Representative with Animal Services, you'll directly contribute to the well-being of animals and the community. Your work will help ensure animals are treated with care, safety, and respect, fostering a positive relationship between the department and the public. The role offers a chance to make a real difference in creating a compassionate and safer environment for residents and animals alike.
Education, Experience, Licensing
Education & Experience: High school diploma (or GED) and 1 year of fast-paced customer service experience.
Licensing: Valid driver’s license with an acceptable driving record is preferred.
Animal Handling: Preferred, but not required.
Technical Skills: Proficiency in Microsoft Office; experience with Chameleon software is a plus. Familiarity with communication systems (two-way radios, digital cameras) is a bonus.
Communication: Strong written and verbal skills; ability to explain policies clearly.
Customer Service: Excellent organizational skills with a focus on problem-solving and customer satisfaction.
Supplemental Information
Legal & Procedural Knowledge: Understanding of local animal control laws and regulations (e.g., licensing, leash laws).
Interpersonal Skills: Strong relationship-building skills with customers, coworkers, and community members.
Work Schedule:
Hours: Monday to Saturday, 8:00 a.m. to 4:30 p.m.
Rotations: Rotating days off with one late evening shift each week (until 5:30 p.m.).
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.
Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.
Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.
Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.
Below is a brief breakdown of what's included in the benefits package that is offered to our employees.
For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.
To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf
Health Benefits:
• Medical Insurance
• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.
• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Medical Reimbursement Account
• Dependent Care Reimbursement Account
• Pharmacy, including Mail-Order Pharmacy
• Informed Health Lines (Nurse Hotline)
• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)
• Optional Life Insurance
• Long-Term Disability (60% of pre-disability salary at no cost to employee)
• Short-Term Disability
• Sick Leave Pool
• Flu vaccinations
• Wellness Programs
Financial Benefits:
• Florida Retirement System (FRS)
• Two Retirement Plan Options:
FRS Pension Plan (Defined Benefit)
FRS Investment Plan (Defined Contribution)
• Deferred Compensation (457) Plans
• Financial Savings/Management Programs
• Eligible for membership with Suncoast Credit Union
• Employee Leave Benefits
• Holiday Pay - 11 Paid Holidays Annually
• Paid Sick Leave
• Paid Vacation Leave
• Bereavement & Civic Duty Leave
• Family and Medical Leave
• Military Family & Medical Leave
• Educational Leave
Employee Assistance Program
Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.
United Way 2-1-1 (Lee County Employee Resource Program)
Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.
Educational Assistance
Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.
01
Do you possess a valid driver's license with an acceptable driving record?
Yes
No
02
How would you rate your comfort level handling animals (e.g., stray dogs or cats)?
Very comfortable
Somewhat comfortable
Not comfortable
I have no experience with animal handling
03
Work hours and days are Monday - Saturday, 8:00 a.m. to 4:30 p.m. Rotating days off and staying late one night a week until 5:30 p.m. Do you have the ability to work these hours?
Yes
No
04
Which of the following software tools have you used in a professional setting? Be sure to include this experience in your work history.
Microsoft Word
Microsoft Excel
Microsoft Outlook
Chameleon animal management software
Other animal shelter or veterinary clinic software
None of the above
05
Do you possess customer service experience in a fast-paced, professional customer service or closely related experience?
Yes, 0-1 year
Yes, 1-2 years
Yes, 3 or more years
No, I do not have this experience
Required Question
Employer
Lee County Government
Address
P.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902
Phone
(239) 533-2245
Website
https://www.governmentjobs.com/careers/leecounty
Apply
Please verify your email address Verify Email
Print (https://www.governmentjobs.com/careers/leecounty/jobs/newprint/5048767)
Apply
Customer Service Specialist
Salary
$17.00 - $34.03 Hourly
Location
Fort Myers, FL
Job Type
Full-Time Regular
Job Number
07634KL
Department
Animal Services
Opening Date
11/04/2025
Closing Date
11/9/2025 11:59 PM Eastern
FLSA
Non-Exempt
Description
Benefits
Questions
Description
We’re looking for a compassionate and dedicated Customer Service Representative to join our Animal Services team. In this role, you’ll deliver outstanding customer service, handle inquiries, manage complaints, process orders, and provide vital administrative and operational support. Whether in-person, over the phone, or in the field, you'll interact with the public in a professional and positive manner.
Duties and Responsibilities
Customer Service: Serve as the primary contact for customers, resolving inquiries, processing orders, and ensuring satisfaction.
Administrative Support: Assist with forms, reports, and data entry in the department’s database.
Communication & Coordination: Manage stray animal control requests and communicate with field operations.
Animal Services Support: Assist in the veterinary clinic, vaccinate stray animals, and occasionally fill in for Animal Services dispatch.
General Assistance: Help customers with various needs while maintaining accurate records of interactions.
Why This Role Matters:
As a Customer Service Representative with Animal Services, you'll directly contribute to the well-being of animals and the community. Your work will help ensure animals are treated with care, safety, and respect, fostering a positive relationship between the department and the public. The role offers a chance to make a real difference in creating a compassionate and safer environment for residents and animals alike.
Education, Experience, Licensing
Education & Experience: High school diploma (or GED) and 1 year of fast-paced customer service experience.
Licensing: Valid driver’s license with an acceptable driving record is preferred.
Animal Handling: Preferred, but not required.
Technical Skills: Proficiency in Microsoft Office; experience with Chameleon software is a plus. Familiarity with communication systems (two-way radios, digital cameras) is a bonus.
Communication: Strong written and verbal skills; ability to explain policies clearly.
Customer Service: Excellent organizational skills with a focus on problem-solving and customer satisfaction.
Supplemental Information
Legal & Procedural Knowledge: Understanding of local animal control laws and regulations (e.g., licensing, leash laws).
Interpersonal Skills: Strong relationship-building skills with customers, coworkers, and community members.
Work Schedule:
Hours: Monday to Saturday, 8:00 a.m. to 4:30 p.m.
Rotations: Rotating days off with one late evening shift each week (until 5:30 p.m.).
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.
Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.
Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.
Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.
Below is a brief breakdown of what's included in the benefits package that is offered to our employees.
For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.
To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf
Health Benefits:
• Medical Insurance
• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.
• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Medical Reimbursement Account
• Dependent Care Reimbursement Account
• Pharmacy, including Mail-Order Pharmacy
• Informed Health Lines (Nurse Hotline)
• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)
• Optional Life Insurance
• Long-Term Disability (60% of pre-disability salary at no cost to employee)
• Short-Term Disability
• Sick Leave Pool
• Flu vaccinations
• Wellness Programs
Financial Benefits:
• Florida Retirement System (FRS)
• Two Retirement Plan Options:
FRS Pension Plan (Defined Benefit)
FRS Investment Plan (Defined Contribution)
• Deferred Compensation (457) Plans
• Financial Savings/Management Programs
• Eligible for membership with Suncoast Credit Union
• Employee Leave Benefits
• Holiday Pay - 11 Paid Holidays Annually
• Paid Sick Leave
• Paid Vacation Leave
• Bereavement & Civic Duty Leave
• Family and Medical Leave
• Military Family & Medical Leave
• Educational Leave
Employee Assistance Program
Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.
United Way 2-1-1 (Lee County Employee Resource Program)
Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.
Educational Assistance
Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.
01
Do you possess a valid driver's license with an acceptable driving record?
Yes
No
02
How would you rate your comfort level handling animals (e.g., stray dogs or cats)?
Very comfortable
Somewhat comfortable
Not comfortable
I have no experience with animal handling
03
Work hours and days are Monday - Saturday, 8:00 a.m. to 4:30 p.m. Rotating days off and staying late one night a week until 5:30 p.m. Do you have the ability to work these hours?
Yes
No
04
Which of the following software tools have you used in a professional setting? Be sure to include this experience in your work history.
Microsoft Word
Microsoft Excel
Microsoft Outlook
Chameleon animal management software
Other animal shelter or veterinary clinic software
None of the above
05
Do you possess customer service experience in a fast-paced, professional customer service or closely related experience?
Yes, 0-1 year
Yes, 1-2 years
Yes, 3 or more years
No, I do not have this experience
Required Question
Employer
Lee County Government
Address
P.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902
Phone
(239) 533-2245
Website
https://www.governmentjobs.com/careers/leecounty
Apply
Please verify your email address Verify Email