San Francisco Department of Public Health
Epic-Certified Willow Pharmacy Technical Lead - Technology Expert - SFDPH (9976)
San Francisco Department of Public Health, San Francisco, California, United States, 94199
Epic-Certified Willow Pharmacy Technical Lead - Technology Expert - SFDPH (9976)
Join to apply for the
Epic-Certified Willow Pharmacy Technical Lead - Technology Expert - SFDPH (9976)
role at
San Francisco Department of Public Health . The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values diversity in its workforce. All employees work to advance equity, inclusion, and diversity with a focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. Application Opening: October 24th, 2025 Application Deadline: Application filing will close on or after November 7th, 2025 Salary: $165,334- $207,974 Annually Appointment Type: Permanent Exempt Recruitment ID: RTF0121841-01066787 The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH achieves this mission through multiple divisions including the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care with locations throughout the City. Role Description
The San Francisco Department of Public Health (DPH) utilizes the Epic Electronic Health Record. Under the direction of the Epic Inpatient Applications Manager, the 9976 Epic Willow Pharmacy Technical Lead: Technology Expert supports all parts of the systems development cycle, including systems analysis, design, and build. The Technical Lead collaborates with application analysts assigned to the Willow team, understands Epic Willow pharmacy applications and their integration with inventory and dispensing systems, and is a proficient builder. The Technical Lead will guide DPH to leverage the Epic Willow system through metric-based measures and to increase utilization with the Willow Ambulatory Outpatient Pharmacy and Willow Inventory Management modules. The Technical Lead will balance a commitment to support with implementing new projects in accordance with the DPH Epic plan. The Epic Application Teams are responsible for designing, implementing, testing, and supporting the clinical and financial aspects of the SFDPH Electronic Health Record. This includes integration and interoperability with other third-party clinical and financial systems and devices. The Epic Willow Technical Lead is a key member of the Epic Applications Team, responsible for designing, testing, and supporting the pharmacy information systems of the SFDPH EHR, including integration with dispensing/packaging robots and other third-party pharmacies. The Willow team supports multiple pharmacy locations across 3 physical locations in San Francisco. The ideal candidate will understand EHR use in hospital, long-term care, and outpatient settings. This position will manage the Epic Willow, Epic Willow Inventory, and Epic Willow Ambulatory modules and related integrations. The ideal candidate must have working knowledge in the following: Knowledge of pharmacy-related workflows in inpatient, long-term care, behavioral health care, and patient experiences in healthcare Understanding of integration points using HL7, including automated medication dispensing/packaging and Omnicell/Pyxis builds in Epic, Omnicell Anywhere RN, 340B PSG, and Walgreens Pharmacy Benefits Manager Understanding of how the pharmacy department interacts with providers, billing, and medical records Clinical workflows including documentation Nursing workflows for medication administration Information Technology change control policies & procedures Knowledge of flow diagramming applications: Visio Knowledge of collaboration platforms: Microsoft Teams & SharePoint Essential Duties Include, But Are Not Limited To
Provides direct ongoing guidance and/or supervision to other IS Business Analysts or serves as the top application authority for one or more related application modules or systems Supports the design, build, implementation, and optimization of the Epic EHR for SFDPH Collects information from departments, clinicians, health workers, vendors, and internal/external customers regarding system development, issues, and best practices Translates functional requirements into application builds Communicates effectively with a diverse client base; maintains good working relations with department personnel, staff, vendors, peers, and management Maintains system configuration and build parameters for application modules Uses logic and analysis to solve computer and application problems Exercises judgment, decisiveness, and creativity in a changing environment Prepares test plans, documentation, and training materials; coordinates with vendors on technical specifications and scopes of work Prioritizes competing requests for services Optimizes applications/modules with stakeholders Manages critical timelines and communication between applications Implements and tests applications/modules Documents work and adheres to change control procedures Maintains and updates Service Now, Orion, Sherlock, Nova, and/or other Epic trackers or project plans Other duties as required How To Qualify
MINIMUM QUALIFICATIONS
EDUCATION: Requires an associate degree or above from an accredited college or university AND EXPERIENCE: Seven (7) years of experience in either: System administration or information systems development, maintenance and support or information technology project management including Five (5) years of experience around implementing and supporting Epic Willow CERTIFICATION: Possession of a valid/current Epic Certification in Willow Inpatient IMPORTANT:
Please attach your Epic Certification in Willow Inpatient. Be sure to include the certificate in your application as failure to do so may result in application rejection. Substitution
Additional experience as described above may substitute for the required degree on a year-for-year basis (up to two years). One year of full-time employment is equivalent to 2,000 hours of work experience. Overtime hours beyond 40 per week are not included in the calculation. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Desirable Qualifications
Experience with the full lifecycle of Epic implementation and/or Epic upgrade Epic Certification or Proficiency in Willow Ambulatory AND/OR Willow Inventory Knowledge of Lean fundamentals including A3 thinking, Value Stream Mapping, and Kaizen events Background and knowledge of clinical workflows Knowledge of core functions and processes of the billing office Knowledge of the billing office's integration with other departments Knowledge and comprehension of revenue cycle management Proficiency with Microsoft Suite Knowledge of flow diagramming applications and collaboration platforms, SharePoint Important Note: Applicants may be required to submit verification of qualifying education and experience at any point during the process. Misrepresentation may disqualify you. What else should I know?
How To Apply
Applications for City and County of San Francisco jobs are online at careers.sf.gov. Please ensure your email accepts messages from all departments. Applicants may be contacted by email and should use a personal email address. You will receive a confirmation email when your online application is submitted. Additional information about SF City employment includes: Information About the Hiring Process, Conviction History, Employee Benefits Overview, Equal Employment Opportunity, Disaster Service Worker, ADA Accommodation, Right to Work, Copies of Application Documents, Diversity Statement. If you have questions, contact Katrina Navarro at katrina.navarro@sfdph.org or (628) 271-6717. We may use text messaging to communicate with you. The first message will ask you to opt in to text messaging. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, disability, medical condition, HIV status, or other protected categories. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at SFDPH by 2x
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Join to apply for the
Epic-Certified Willow Pharmacy Technical Lead - Technology Expert - SFDPH (9976)
role at
San Francisco Department of Public Health . The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values diversity in its workforce. All employees work to advance equity, inclusion, and diversity with a focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. Application Opening: October 24th, 2025 Application Deadline: Application filing will close on or after November 7th, 2025 Salary: $165,334- $207,974 Annually Appointment Type: Permanent Exempt Recruitment ID: RTF0121841-01066787 The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH achieves this mission through multiple divisions including the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care with locations throughout the City. Role Description
The San Francisco Department of Public Health (DPH) utilizes the Epic Electronic Health Record. Under the direction of the Epic Inpatient Applications Manager, the 9976 Epic Willow Pharmacy Technical Lead: Technology Expert supports all parts of the systems development cycle, including systems analysis, design, and build. The Technical Lead collaborates with application analysts assigned to the Willow team, understands Epic Willow pharmacy applications and their integration with inventory and dispensing systems, and is a proficient builder. The Technical Lead will guide DPH to leverage the Epic Willow system through metric-based measures and to increase utilization with the Willow Ambulatory Outpatient Pharmacy and Willow Inventory Management modules. The Technical Lead will balance a commitment to support with implementing new projects in accordance with the DPH Epic plan. The Epic Application Teams are responsible for designing, implementing, testing, and supporting the clinical and financial aspects of the SFDPH Electronic Health Record. This includes integration and interoperability with other third-party clinical and financial systems and devices. The Epic Willow Technical Lead is a key member of the Epic Applications Team, responsible for designing, testing, and supporting the pharmacy information systems of the SFDPH EHR, including integration with dispensing/packaging robots and other third-party pharmacies. The Willow team supports multiple pharmacy locations across 3 physical locations in San Francisco. The ideal candidate will understand EHR use in hospital, long-term care, and outpatient settings. This position will manage the Epic Willow, Epic Willow Inventory, and Epic Willow Ambulatory modules and related integrations. The ideal candidate must have working knowledge in the following: Knowledge of pharmacy-related workflows in inpatient, long-term care, behavioral health care, and patient experiences in healthcare Understanding of integration points using HL7, including automated medication dispensing/packaging and Omnicell/Pyxis builds in Epic, Omnicell Anywhere RN, 340B PSG, and Walgreens Pharmacy Benefits Manager Understanding of how the pharmacy department interacts with providers, billing, and medical records Clinical workflows including documentation Nursing workflows for medication administration Information Technology change control policies & procedures Knowledge of flow diagramming applications: Visio Knowledge of collaboration platforms: Microsoft Teams & SharePoint Essential Duties Include, But Are Not Limited To
Provides direct ongoing guidance and/or supervision to other IS Business Analysts or serves as the top application authority for one or more related application modules or systems Supports the design, build, implementation, and optimization of the Epic EHR for SFDPH Collects information from departments, clinicians, health workers, vendors, and internal/external customers regarding system development, issues, and best practices Translates functional requirements into application builds Communicates effectively with a diverse client base; maintains good working relations with department personnel, staff, vendors, peers, and management Maintains system configuration and build parameters for application modules Uses logic and analysis to solve computer and application problems Exercises judgment, decisiveness, and creativity in a changing environment Prepares test plans, documentation, and training materials; coordinates with vendors on technical specifications and scopes of work Prioritizes competing requests for services Optimizes applications/modules with stakeholders Manages critical timelines and communication between applications Implements and tests applications/modules Documents work and adheres to change control procedures Maintains and updates Service Now, Orion, Sherlock, Nova, and/or other Epic trackers or project plans Other duties as required How To Qualify
MINIMUM QUALIFICATIONS
EDUCATION: Requires an associate degree or above from an accredited college or university AND EXPERIENCE: Seven (7) years of experience in either: System administration or information systems development, maintenance and support or information technology project management including Five (5) years of experience around implementing and supporting Epic Willow CERTIFICATION: Possession of a valid/current Epic Certification in Willow Inpatient IMPORTANT:
Please attach your Epic Certification in Willow Inpatient. Be sure to include the certificate in your application as failure to do so may result in application rejection. Substitution
Additional experience as described above may substitute for the required degree on a year-for-year basis (up to two years). One year of full-time employment is equivalent to 2,000 hours of work experience. Overtime hours beyond 40 per week are not included in the calculation. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Desirable Qualifications
Experience with the full lifecycle of Epic implementation and/or Epic upgrade Epic Certification or Proficiency in Willow Ambulatory AND/OR Willow Inventory Knowledge of Lean fundamentals including A3 thinking, Value Stream Mapping, and Kaizen events Background and knowledge of clinical workflows Knowledge of core functions and processes of the billing office Knowledge of the billing office's integration with other departments Knowledge and comprehension of revenue cycle management Proficiency with Microsoft Suite Knowledge of flow diagramming applications and collaboration platforms, SharePoint Important Note: Applicants may be required to submit verification of qualifying education and experience at any point during the process. Misrepresentation may disqualify you. What else should I know?
How To Apply
Applications for City and County of San Francisco jobs are online at careers.sf.gov. Please ensure your email accepts messages from all departments. Applicants may be contacted by email and should use a personal email address. You will receive a confirmation email when your online application is submitted. Additional information about SF City employment includes: Information About the Hiring Process, Conviction History, Employee Benefits Overview, Equal Employment Opportunity, Disaster Service Worker, ADA Accommodation, Right to Work, Copies of Application Documents, Diversity Statement. If you have questions, contact Katrina Navarro at katrina.navarro@sfdph.org or (628) 271-6717. We may use text messaging to communicate with you. The first message will ask you to opt in to text messaging. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, disability, medical condition, HIV status, or other protected categories. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at SFDPH by 2x
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