Program Manager - DS Day Services

Posted Tuesday, November 4, 2025 at 5:00 AM Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. Job Summary: Your position as Program Manager supports the Bay Cove mission through providing direct daily management of Community Based Day Programs. This is an exempt position. Schedule: Monday - Friday 8am to 4pm Locations: Boston and Charlestown Supervisory Responsibilities: Provides staff supervision and training for the Education Employment Counselors (EEC) and Per Diem / relief staff. Supervises the work performance of and supports program staff through bi-weekly supervision, staff meetings, direct observation, and written evaluations. Ensures provision of adequate staff coverage during operating hours of the program. Creates daily staffing schedules and chairs bi-monthly staff meetings. Oversees staff compliance with policies and procedures. Participates in the interview and hire of staff as needed. Essential Functions of Position: Supervises Education Employment Counselors in job coaching, teaching educational classes and planning community activities. Leads the Education Employment Counselor team in upholding and enhancing the human rights, dignity and full community integration of all program participants, as well as in effective crisis prevention and intervention. Provides daily shift coverage in program. Creates daily schedules to ensure scheduled programming and supervision of individuals. Administers medications as needed. Ensure medication records are in compliance with MAP policies. Provides advocacy and case management services for the individuals attending the program, which includes contact with families, residential providers and other service providers. Coordinates Individual Support Plan development and implementation, and attends team meetings as scheduled. Ensures progress notes, ISP assessments and support strategies, and other DDS reports are completed as required by contract. Oversees collection and maintenance of data. Develops and implements clinical and behavioral treatment plans. Ensures accurate data collection of target behaviors. Participates in clinical consultation and risk management meetings as needed. Provides crisis assessment, prevention, and needed intervention. Ensures EEC implementation and data collection is consistent with behavior plans. Prepares reports for program trends, quarterly reports for program annual objectives, and ensures completion of weekly production reports and monthly billing reports. Ensures program documentation meets DDS licensing and CARF regulations. Also sees that agency and regulatory standards are met and maintained, including agency QA audits, CARF, DDS licensing, and MAP reviews. Ability to work collaboratively as a member of multidisciplinary and cross-functional teams. Ability to work as an effective change agent, can negotiate and resolve differences, and function under pressure in a fast-paced human service environment. Completes other duties and projects as assigned by the Director. Requirements for the position: Current valid United States driver's license. An acceptable CORI (criminal record assessment). BA/BS in Psychology or related field. Three years previous work experience in human service setting preferable. Attends required orientation and training, including in-service training, conferences and seminars. Obtains and maintains certification in CPR, SFA, PREVENT and MAP (within the timelines stipulated in the List of Required Training). Ability to use computer for documentation, email communication and on-line training. Ability to assist people with mobility impairments as needed. Ability to lift 30 pounds. Utilizes a flexible and responsible work style that meets evolving needs of the agency. Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholder and partners. Driving Requirements:

Driving is a requirement for this position using a personal vehicle. You must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least one year, and must be able to pass a driver's screening background check. Physical Effort:

Ability to lift at least 25 pounds using proper lifting techniques. Ability to operate a computer and other office equipment such as a calculator, copier, and printer. Ability to remain in a stationary position 50% of the time as needed. Ability to bend, reach, file, sit, stand and move around a facility. Ability to speak, hear and communicate with clients, staff and external representatives. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply. Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

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