Saic
Overview
SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. Location: SAN DIEGO, CA, United States | Category: Information Technology Job Description
SAIC is seeking a Junior TACNET ISEA Network Engineer Associate (Fleet Support) onsite in San Diego, CA. This role supports the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System (CENTRIXS), Integrated Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks, Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Programs of Record information systems. This role supports 24/5 networking monitoring and rotating shifts on weekdays: 5am-12pm, 1pm-9pm, and/or 9pm-5am. It also supports rotating shifts providing 24 hour coverage 5 days per week with occasional on-call and will feed into a TACNET Network Engineer (on-deck and remote support), weekends. Responsibilities
Provide technical assistance and troubleshooting via distance support (Help Desk/networking monitoring) to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks. Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast paced environment. Respond to requests for technical assistance in person, over the phone, and via email. Analyze issues in an Enterprise LAN Shipboard Environment to determine resolution paths. Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions. Research questions using technical manuals, operating/administrator guides, fleet advisory messages (FAMs), and internal knowledge bases. Advise customers on appropriate actions toward resolution and follow standard help desk procedures. Log all help desk/networking interactions in HELIX ticketing system and escalate urgent situations as needed. Track and route problems and requests, document resolutions, and prepare activity reports in response to data and metrics calls. Stay current with system information, changes, and updates. Interact daily with supervisor, peers, and customers; provide server break-fix and remote support for server, network, desktop, and peripheral equipment. Interface with US Navy customers regarding maintaining US Navy afloat networks and related network components supporting data, voice, and/or audio communication activities. Qualifications
REQUIREMENTS: Bachelor’s degree or applicable military experience OR 1 year of related experience with a HS/GED. Must be a U.S. Citizen. Active Secret Clearance before start. Security+ Certification. Must be able to obtain IAT II certification within 6 months; IAT II includes a minimum of one additional certification (CCNA, MCSA, MCSE, Linux+, VCP, etc.). Familiarity with one of the following systems is a PLUS: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF. Administration experience with Cisco switches and routers OR Windows Server. Experience with basic networking concepts and protocols. Experience supporting Microsoft Office and Windows OS in an enterprise environment. Familiarity with Excel, PowerPoint, Outlook, Word and database software. Understanding of databases and knowledge management tools; ability to query and tailor reports from a database. Ability to work any 8-hour shift including evenings and overnight. DESIRED SKILLS: 1+ years of IT Helpdesk related work experience in a Windows call center environment. 1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other ticketing systems. Strong oral and written communication skills; customer service oriented. Problem analysis and problem-solving; attention to detail. Salary: Target salary range: $40,001 - $80,000. This estimate reflects typical range based on experience and other factors. Footer
Are you an SAIC Employee? Please apply through the internal career site here.
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SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. Location: SAN DIEGO, CA, United States | Category: Information Technology Job Description
SAIC is seeking a Junior TACNET ISEA Network Engineer Associate (Fleet Support) onsite in San Diego, CA. This role supports the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System (CENTRIXS), Integrated Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks, Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Programs of Record information systems. This role supports 24/5 networking monitoring and rotating shifts on weekdays: 5am-12pm, 1pm-9pm, and/or 9pm-5am. It also supports rotating shifts providing 24 hour coverage 5 days per week with occasional on-call and will feed into a TACNET Network Engineer (on-deck and remote support), weekends. Responsibilities
Provide technical assistance and troubleshooting via distance support (Help Desk/networking monitoring) to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks. Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast paced environment. Respond to requests for technical assistance in person, over the phone, and via email. Analyze issues in an Enterprise LAN Shipboard Environment to determine resolution paths. Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions. Research questions using technical manuals, operating/administrator guides, fleet advisory messages (FAMs), and internal knowledge bases. Advise customers on appropriate actions toward resolution and follow standard help desk procedures. Log all help desk/networking interactions in HELIX ticketing system and escalate urgent situations as needed. Track and route problems and requests, document resolutions, and prepare activity reports in response to data and metrics calls. Stay current with system information, changes, and updates. Interact daily with supervisor, peers, and customers; provide server break-fix and remote support for server, network, desktop, and peripheral equipment. Interface with US Navy customers regarding maintaining US Navy afloat networks and related network components supporting data, voice, and/or audio communication activities. Qualifications
REQUIREMENTS: Bachelor’s degree or applicable military experience OR 1 year of related experience with a HS/GED. Must be a U.S. Citizen. Active Secret Clearance before start. Security+ Certification. Must be able to obtain IAT II certification within 6 months; IAT II includes a minimum of one additional certification (CCNA, MCSA, MCSE, Linux+, VCP, etc.). Familiarity with one of the following systems is a PLUS: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF. Administration experience with Cisco switches and routers OR Windows Server. Experience with basic networking concepts and protocols. Experience supporting Microsoft Office and Windows OS in an enterprise environment. Familiarity with Excel, PowerPoint, Outlook, Word and database software. Understanding of databases and knowledge management tools; ability to query and tailor reports from a database. Ability to work any 8-hour shift including evenings and overnight. DESIRED SKILLS: 1+ years of IT Helpdesk related work experience in a Windows call center environment. 1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other ticketing systems. Strong oral and written communication skills; customer service oriented. Problem analysis and problem-solving; attention to detail. Salary: Target salary range: $40,001 - $80,000. This estimate reflects typical range based on experience and other factors. Footer
Are you an SAIC Employee? Please apply through the internal career site here.
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