Abbott Laboratories
Staff Engineer, Customer Quality Analytics
Abbott Laboratories, Sunnyvale, California, United States, 94087
Staff Engineer, Customer Quality Analytics page is loaded## Staff Engineer, Customer Quality Analyticslocations:
United States > Sylmar : 15900 Valley View Courttime type:
Full timeposted on:
Posted 16 Days Agojob requisition id:
31131377Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.## **JOB DESCRIPTION:****Job Title****Staff Engineer, Customer Quality Analytics****Working at Abbott**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:* Career development with an international company where you can grow the career of which you dream.* Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.* An excellent retirement savings plan with high employer contribution* Tuition reimbursement, the
student debt program and
education benefit - an affordable and convenient path to getting a bachelor’s degree.* A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.* A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.**The Opportunity**This position works out of our Sylmar, CA or Sunnyvale, CA location in the Cardiac Rhythm Management division.As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.**WHAT YOU'LL DO**The **Staff Engineer, Customer Quality Analytics** is responsible for understanding and representing the customer experience for Cardiac Rhythm Management (CRM) products. The successful candidate will be a technically knowledgeable, customer facing experienced engineering or medical personnel who operates using facts and data and has excellent communication skills.
This role is focused on understanding and championing the customers’ experiences and recommending viable solutions.
The Staff Engineer also utilizes their understanding of the clinical experience to provide input for product improvements and new product development, as well as to answer challenging technical questions and product performance inquiries for physicians, customers and the commercial team. This role involves frequent interaction with all levels of the organization including Executive Management as well as representing the Quality organization to the customer.This is a senior technical position, responsible for customer-facing content and communication based on analysis and understanding of customer product concerns (complaints).**Job Responsibilities:*** Responsible for analysis of worldwide complaints and returns for CRM products, including both implantable and remote care systems.* Critical engagement in trend and performance review meetings for the CRM devices* Identify key quality topics from the field and champion resolution* Partner with the commercial organization to identify and resolve concerns from key accounts* Provide input into next generation product design using data from the field and results of product investigations/evaluations as well as an understanding of customer concerns identified during technical discussions* Support key customer accounts via direct interaction, support of sales representatives, clinical representatives or researchers by collating and communicating product performance expectations, data analysis and clinical performance* Present as requested at key commercial and technical conferences* Comprehensive understanding of CRM clinical procedures, including device implant, remote monitoring, non-invasive patient management strategies, and explants**EDUCATION AND EXPERIENCE YOU'LL BRING**Basic Qualifications:* Minimum Bachelor’s degree in an Engineering or a Technical Discipline* 8 or more years of direct experience in the Medical Device industry* Familiarity with statistical techniques and tools required for reliability analysisPreferred Qualifications:* Master’s degree or higher in an Engineering or Technical Discipline* 2 or more years of experience with Cardiac Rhythm Management Devices (CRM)* Demonstrated presentation and customer interaction skills* Experience with Quality Management Systems and the CAPA process* Six Sigma or CQE training* Demonstrated past interaction with all levels of the organization up to and including Executive Management* Demonstrated critical thinking and analytical skills**Please note that the salary range listed is our full grade range. We usually hire based on the mid-point.****Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:**Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at
and on Twitter @AbbottNews and @AbbottGlobal.**The base pay for this position is**$112,000.00 – $224,000.00In specific locations, the pay range may vary from the range posted.## **JOB FAMILY:**Operations Quality## **DIVISION:**CRM Cardiac Rhythm Management## **LOCATION:**United States > Sylmar : 15900 Valley View Court## **ADDITIONAL LOCATIONS:**United States > Sunnyvale : 645-647 Almanor Ave## **WORK SHIFT:**Standard## **TRAVEL:**Yes, 5 % of the Time## **MEDICAL SURVEILLANCE:**No## **SIGNIFICANT WORK ACTIVITIES:**Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\_Spanish.pdf #J-18808-Ljbffr
United States > Sylmar : 15900 Valley View Courttime type:
Full timeposted on:
Posted 16 Days Agojob requisition id:
31131377Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.## **JOB DESCRIPTION:****Job Title****Staff Engineer, Customer Quality Analytics****Working at Abbott**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:* Career development with an international company where you can grow the career of which you dream.* Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.* An excellent retirement savings plan with high employer contribution* Tuition reimbursement, the
student debt program and
education benefit - an affordable and convenient path to getting a bachelor’s degree.* A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.* A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.**The Opportunity**This position works out of our Sylmar, CA or Sunnyvale, CA location in the Cardiac Rhythm Management division.As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.**WHAT YOU'LL DO**The **Staff Engineer, Customer Quality Analytics** is responsible for understanding and representing the customer experience for Cardiac Rhythm Management (CRM) products. The successful candidate will be a technically knowledgeable, customer facing experienced engineering or medical personnel who operates using facts and data and has excellent communication skills.
This role is focused on understanding and championing the customers’ experiences and recommending viable solutions.
The Staff Engineer also utilizes their understanding of the clinical experience to provide input for product improvements and new product development, as well as to answer challenging technical questions and product performance inquiries for physicians, customers and the commercial team. This role involves frequent interaction with all levels of the organization including Executive Management as well as representing the Quality organization to the customer.This is a senior technical position, responsible for customer-facing content and communication based on analysis and understanding of customer product concerns (complaints).**Job Responsibilities:*** Responsible for analysis of worldwide complaints and returns for CRM products, including both implantable and remote care systems.* Critical engagement in trend and performance review meetings for the CRM devices* Identify key quality topics from the field and champion resolution* Partner with the commercial organization to identify and resolve concerns from key accounts* Provide input into next generation product design using data from the field and results of product investigations/evaluations as well as an understanding of customer concerns identified during technical discussions* Support key customer accounts via direct interaction, support of sales representatives, clinical representatives or researchers by collating and communicating product performance expectations, data analysis and clinical performance* Present as requested at key commercial and technical conferences* Comprehensive understanding of CRM clinical procedures, including device implant, remote monitoring, non-invasive patient management strategies, and explants**EDUCATION AND EXPERIENCE YOU'LL BRING**Basic Qualifications:* Minimum Bachelor’s degree in an Engineering or a Technical Discipline* 8 or more years of direct experience in the Medical Device industry* Familiarity with statistical techniques and tools required for reliability analysisPreferred Qualifications:* Master’s degree or higher in an Engineering or Technical Discipline* 2 or more years of experience with Cardiac Rhythm Management Devices (CRM)* Demonstrated presentation and customer interaction skills* Experience with Quality Management Systems and the CAPA process* Six Sigma or CQE training* Demonstrated past interaction with all levels of the organization up to and including Executive Management* Demonstrated critical thinking and analytical skills**Please note that the salary range listed is our full grade range. We usually hire based on the mid-point.****Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:**Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at
and on Twitter @AbbottNews and @AbbottGlobal.**The base pay for this position is**$112,000.00 – $224,000.00In specific locations, the pay range may vary from the range posted.## **JOB FAMILY:**Operations Quality## **DIVISION:**CRM Cardiac Rhythm Management## **LOCATION:**United States > Sylmar : 15900 Valley View Court## **ADDITIONAL LOCATIONS:**United States > Sunnyvale : 645-647 Almanor Ave## **WORK SHIFT:**Standard## **TRAVEL:**Yes, 5 % of the Time## **MEDICAL SURVEILLANCE:**No## **SIGNIFICANT WORK ACTIVITIES:**Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\_Spanish.pdf #J-18808-Ljbffr