Sr Technical Architect - ServiceNow Architect, CSM, CSDM & ITOM

**Scope:****Technical Environment:*** ServiceNow Platform: ITSM, CSM, CMDB, ITOM, HRSD, and Integration Hub* Scripting & Development: JavaScript, Glide scripting, UI customization, Flow Designer, Workflow* Integrations: REST, SOAP, JDBC, LDAP, OAuth, SSO, MID Server* Operations & Automation: Discovery, Service Mapping, Event Management, Orchestration* Platform Enhancements: Service Portal, Workspace, UI Builder, Virtual Agent* DevOps/Agile: CI/CD pipelines, ATF, Agile delivery, Git, Jenkins* Cloud & Security: AWS/Azure/GCP integrations, security best practices, compliance**What you’ll do:**### **Design & Architect**### **Develop & Deliver*** Configure workflows, catalog items, client/server scripts, UI policies, and business rules.* Build and support complex integrations with enterprise systems.* Develop automation solutions using Flow Designer, IntegrationHub, and Orchestration.### **Guide & Govern*** Provide technical leadership to developers and consultants.* Review solutions for scalability, maintainability, and performance optimization.* Lead technical workshops and design sessions with stakeholders.### **Operate & Optimize*** Ensure platform stability during upgrades and releases.* Implement monitoring, performance tuning, and operational best practices.* Contribute to governance, compliance, and platform roadmaps.**What we are looking for:*** Bachelor’s degree in computer science, IT, or related field.* **10–12 years of IT experience**, with **8–10 years in ServiceNow implementation and development**.* Strong expertise in **ITSM, CSM, CMDB, ITOM**, with exposure to HRSD or Security Operations as a plus.* Deep proficiency in **Glide scripting, JavaScript, Flow Designer, and IntegrationHub**.* Proven experience designing and delivering **end-to-end integrations** (REST/SOAP, API, LDAP, SSO, OAuth).* Experience in CMDB and Discovery (data model, reconciliation, service mapping).* Experience in ITOM (Event Management, Discovery, Service Mapping).* Solid understanding of **ITIL processes** and ability to apply them in ServiceNow solutions.* Hands-on experience with Service Portal, Workspace, and UI Builder.* Knowledge of CI/CD pipelines, automated testing, Agile/DevOps practices.* Strong communication, stakeholder management, and leadership skills.* **ServiceNow certifications** - CSA, CIS–ITSM and any other CIS certification strongly preferred.**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.* The ServiceNow team partners with business, IT operations, and engineering groups to deliver enterprise-grade ServiceNow solutions.* The role requires both hands-on development and architectural leadership, ensuring scalable and future-ready implementations.* The individual will be responsible for end-to-end solution design, module implementation, and technical governance across ServiceNow modules like ITSM, CSM, CMDB, ITOM, and Integrations.* The position involves enabling automation, process optimization, and platform innovation while guiding stakeholders and junior team members.* Define scalable platform architectures for ITSM, CSM, CMDB, and ITOM solutions.* Translate business and ITIL requirements into robust ServiceNow designs.* Establish coding standards, reusability patterns, and best practices. #J-18808-Ljbffr