Customer Service Job at Platinum Coastal Group in Decatur

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Platinum Coastal Group provided pay range

This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

Please note that this is an on-site role, so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross‑functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and elevate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company’s policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem‑solving abilities.
• Comfortable working in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.

Skills: effective communication, basic understanding of business operations, knowledge of CRM systems, customer feedback gathering, customer service experience, strong analytical skills, customer service representatives, active listening, written communication, service excellence, documentation, strong oral and written communication skills, customer service, flexibility, ability to multitask and prioritize effectively under pressure, resilience in challenging situations, customer service software proficiency, communication, customer satisfaction commitment, proficiency in customer service software and tools, multi‑tasking, CRM familiarity, communication skills, teamwork, analytical and problem‑solving abilities, empathy, flexible scheduling, basic understanding of business operations and customer needs, customer service and support, bilingualism, strong communication skills, proficiency in customer service software, oral and written communication skills, customer feedback, familiarity with CRM systems and practices, teamwork and collaboration, ability to multitask and prioritize under pressure, excellent organizational and time management skills, organizational and time management skills, oral communication, language fluency, customer satisfaction, excellent organizational skills, ability to multitask and prioritize effectively, positive attitude and resilience, problem‑solving abilities, CRM knowledge, problem‑solving skills, team collaboration, familiarity with CRM systems, ability to multitask, interpersonal skills, problem‑solving, customer satisfaction and service excellence, problem resolution, time management, multitasking and prioritization, customer feedback management, ability to multitask and prioritize, bilingual or multilingual abilities, organizational skills, CRM systems, customer feedback analysis, organizational skills, conflict resolution, CRM systems familiarity, flexibility in schedule, positive attitude, customer relationship management (CRM), flexible schedule availability, strong interpersonal skills, problem solving, customer service software, strong oral and written communication, time management skills, CRM systems and practices, organization, fluent in multiple languages, flexibility and adaptability, sales, adaptability, multitasking, analytical skills, sales support, prioritization, customer service skills, resilience, flexibility in schedule availability, analytical abilities, strong analytical and problem‑solving abilities, collaboration.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries: Advertising Services

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