JPMorganChase
Branch Operations Lead (New Build) Clinton, MA
JPMorganChase, Clinton, Massachusetts, us, 01510
Branch Operations Lead (New Build) Clinton, MA
Join to apply for the
Branch Operations Lead (New Build) Clinton, MA
role at
JPMorganChase At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively, paying attention to detail and adhering to all bank policies and procedures. Introduce clients to the branch team and collaborate to deliver seamless service, elevating the client experience. Build lasting relationships and assist with specialized financial needs. Simplify clients\' banking experience by sharing self-service options, allowing access to accounts anytime, day or night. Support all aspects of branch operations with the Branch Manager, including maintaining high standards for loss control, compliance, and audits, ensuring smooth and secure branch operation. Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements to ensure smooth and efficient operations. Strong attention to detail and organizational skills to juggle multiple tasks effectively. Leadership and operational proficiency to ensure transaction accuracy while thriving in a collaborative team environment. Ability to educate the branch team and partners, helping them stay connected and informed. Excellent client relationship skills, with the ability to educate clients and refer them to specialists when needed. 1+ years of retail banking experience. High school diploma, GED, or foreign equivalent. Ability to work branch hours including weekends and evenings. Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience. College degree or military equivalent. Training and Travel Requirement
Complete the Branch Operations Lead Training Program before placement as a Branch Operations Lead. Travel as required for in-person training and meetings. About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. Equal Opportunity Employer/Disability/Veterans. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of protected attributes and we make reasonable accommodations for applicants and employees. Visit our FAQs for more information about requesting an accommodation. About The Team
Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead in credit card sales and deposit growth with the most-used digital solutions, while prioritizing customer satisfaction. Our Consumer Banking group helps customers manage their money with checking, savings, and credit cards, combining the latest banking technology with comprehensive solutions. Seniority level
Not Applicable Employment type
Full-time Job function
Management and Manufacturing
#J-18808-Ljbffr
Join to apply for the
Branch Operations Lead (New Build) Clinton, MA
role at
JPMorganChase At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively, paying attention to detail and adhering to all bank policies and procedures. Introduce clients to the branch team and collaborate to deliver seamless service, elevating the client experience. Build lasting relationships and assist with specialized financial needs. Simplify clients\' banking experience by sharing self-service options, allowing access to accounts anytime, day or night. Support all aspects of branch operations with the Branch Manager, including maintaining high standards for loss control, compliance, and audits, ensuring smooth and secure branch operation. Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements to ensure smooth and efficient operations. Strong attention to detail and organizational skills to juggle multiple tasks effectively. Leadership and operational proficiency to ensure transaction accuracy while thriving in a collaborative team environment. Ability to educate the branch team and partners, helping them stay connected and informed. Excellent client relationship skills, with the ability to educate clients and refer them to specialists when needed. 1+ years of retail banking experience. High school diploma, GED, or foreign equivalent. Ability to work branch hours including weekends and evenings. Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience. College degree or military equivalent. Training and Travel Requirement
Complete the Branch Operations Lead Training Program before placement as a Branch Operations Lead. Travel as required for in-person training and meetings. About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. Equal Opportunity Employer/Disability/Veterans. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of protected attributes and we make reasonable accommodations for applicants and employees. Visit our FAQs for more information about requesting an accommodation. About The Team
Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead in credit card sales and deposit growth with the most-used digital solutions, while prioritizing customer satisfaction. Our Consumer Banking group helps customers manage their money with checking, savings, and credit cards, combining the latest banking technology with comprehensive solutions. Seniority level
Not Applicable Employment type
Full-time Job function
Management and Manufacturing
#J-18808-Ljbffr