Confidential
Vice President of Customer Success
About the Company
We are an innovative provider of association management software (AMS) solutions.
Industry
Computer Software
Type
Privately Held
Founded
2019
Employees
11-50
Specialties
Business Execution Coaching
Strategic Thinking
Strategic Planning
Execution Planning
Software
Consulting
Quarterly Planning
Annual Planning
Leadership Development
CEO Coaching
Executive Coaching
Rockefeller Habits
EOS
Planning
Facilitation
EOS Implementation
Business Framework
Strategy
BHAG
CEO
Chief Executive Officer
CEO Community
About the Role
We are actively seeking a passionate and dedicated Vice President of Customer Success to lead and elevate our post-sale customer journey. In this critical role, you will oversee four essential departments: onboarding, support, customer success, and ongoing services. Your primary goal will be to ensure our customers are set up for success and consistently derive value from our platform. You will play a vital role in leading a high-performing team, crafting and executing a comprehensive customer experience strategy, and owning key customer metrics. Additionally, you will collaborate closely with our sales and product teams to maximize revenue through renewals and upsells.
The ideal candidate for this position should possess a minimum of 7 years of experience in leading customer-facing roles within the enterprise or mid-market B2B SaaS space. A demonstrated track record of driving customer success across onboarding, support, and ongoing services is essential. You should be empathetic toward our customers, driven to enhance their experience, and possess a data-informed approach to performance management. Experience with complex onboarding, multi-module enterprise software, and proficiency with API-based products will be highly beneficial. We are looking for a self-starter capable of building and scaling customer organizations while fostering a collaborative leadership style and strong cross-functional communication skills.
Hiring Manager Title
CEO
Travel Percent
Less than 10%
Functions
Operations