Quest Diagnostics
Specimen Technician - Hospital
- Quest Diagnostics
Location: Boston, MA | Schedule: Tuesday to Saturday, 2:00 PM to 10:30 PM
Job Description
Specimen Technician - Hospital - Boston, MA, Tuesday to Saturday, 2:00 PM to 10:30 PM
Pay range:
$20.14 - $22.53 / hour; eligible to receive shift differential of 10% for some or all hours on second shift and 15% for some or all hours on third shift. Additional details on shift differential will be provided if an offer is extended.
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities
Specimen Processing & Test Send Out Responsibilities: Demonstrates proficiency in test ordering policies, hospital processing procedures, specimen requirements, sample preparation, Quantum, and compliance/legal requirements.
Knowledge and competency of Hospital LIS system (client specific)
Print Quest performed testing reports
Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources
Responsible for supply ordering processes
Performs remote accessioning (pre-accessioning), (client specific)
Problem Resolution Responsibilities
Troubleshoot and resolve problems for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.
Customer Service Responsibilities
Demonstrates exceptional customer service skills as the liaison between customer & Quest performing laboratory to provide proactive customer support.
Responsible for managing inbound calls with a positive client interaction.
Communicates and collaborates effectively with hospital laboratory staff, Quest Diagnostics sales team, and other functions within the organization.
Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, and billing requirements with various hospital staff.
Qualifications
Required Work Experience:
1 – 3 years of working experience
Preferred Work Experience:
Medical background preferred, including medical terminology applicable to a clinical laboratory; previous experience in a hospital laboratory environment preferred
Physical and Mental Requirements
Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour
Works in a biohazard environment, practicing good safety habits
Able to sit or stand for long periods
Knowledge
N/A
Skills
Handles multiple tasks simultaneously and works in a production environment
Hospital LIS Systems knowledge or experience is a plus
Command of Microsoft Office Suite
Client interfacing role requiring strong communication, collaboration, and problem-solving skills
Data entry skills to effectively utilize Quest Diagnostics system and hospital client systems
Maintains composure while working under pressure
Demonstrates good judgment when resolving problems
Strong interpersonal skills that foster a positive environment
Demonstrates flexibility and adaptability to change
About The Team
Quest Diagnostics honors our service members and encourages veterans to apply.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Employment Details
Seniority level: Entry level
Employment type: Full-time
Job function: Health Care Provider
Industries: Medical and Diagnostic Laboratories
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
- Quest Diagnostics
Location: Boston, MA | Schedule: Tuesday to Saturday, 2:00 PM to 10:30 PM
Job Description
Specimen Technician - Hospital - Boston, MA, Tuesday to Saturday, 2:00 PM to 10:30 PM
Pay range:
$20.14 - $22.53 / hour; eligible to receive shift differential of 10% for some or all hours on second shift and 15% for some or all hours on third shift. Additional details on shift differential will be provided if an offer is extended.
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities
Specimen Processing & Test Send Out Responsibilities: Demonstrates proficiency in test ordering policies, hospital processing procedures, specimen requirements, sample preparation, Quantum, and compliance/legal requirements.
Knowledge and competency of Hospital LIS system (client specific)
Print Quest performed testing reports
Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources
Responsible for supply ordering processes
Performs remote accessioning (pre-accessioning), (client specific)
Problem Resolution Responsibilities
Troubleshoot and resolve problems for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.
Customer Service Responsibilities
Demonstrates exceptional customer service skills as the liaison between customer & Quest performing laboratory to provide proactive customer support.
Responsible for managing inbound calls with a positive client interaction.
Communicates and collaborates effectively with hospital laboratory staff, Quest Diagnostics sales team, and other functions within the organization.
Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, and billing requirements with various hospital staff.
Qualifications
Required Work Experience:
1 – 3 years of working experience
Preferred Work Experience:
Medical background preferred, including medical terminology applicable to a clinical laboratory; previous experience in a hospital laboratory environment preferred
Physical and Mental Requirements
Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour
Works in a biohazard environment, practicing good safety habits
Able to sit or stand for long periods
Knowledge
N/A
Skills
Handles multiple tasks simultaneously and works in a production environment
Hospital LIS Systems knowledge or experience is a plus
Command of Microsoft Office Suite
Client interfacing role requiring strong communication, collaboration, and problem-solving skills
Data entry skills to effectively utilize Quest Diagnostics system and hospital client systems
Maintains composure while working under pressure
Demonstrates good judgment when resolving problems
Strong interpersonal skills that foster a positive environment
Demonstrates flexibility and adaptability to change
About The Team
Quest Diagnostics honors our service members and encourages veterans to apply.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Employment Details
Seniority level: Entry level
Employment type: Full-time
Job function: Health Care Provider
Industries: Medical and Diagnostic Laboratories
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr