Sam's Club
Overview
Join to apply for the
(USA) Member Specialist
role at
Sam's Club
Base pay range: $17.00/hr - $24.00/hr
What you'll do
Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
Provide member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting members with purchasing decisions, and helping members locate merchandise.
Provide member service by maintaining the self-checkout area, resolving member issues, promoting Sam's Club products and services, and guiding members on self-service technology; process member purchases, and assist with payments, returns, refunds, and exchanges per policy.
Assist with securing and safeguarding Sam's Club assets by observing and communicating potential criminal activity, maintaining paperwork/logs, executing emergency procedures, and ensuring compliance with security and safety practices.
Assist with training of Member Frontline Service associates on processes and procedures, teaching new technology and tool functionality, delivering program rollout training, and providing continuous learning and process improvements.
Comply with company policies, procedures, and ethics and integrity standards by implementing related action plans and applying Open Door Policy in business processes and practices.
Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and other partners; identify priorities and deadlines; communicate progress and opportunities for improvement; adapt to change and feedback.
Respect the Individual: embrace differences, foster a culture of belonging, and help associates feel seen, supported, and connected; promote teamwork and positive communication; recognize contributions.
Act with Integrity: maintain high standards of ethics and compliance, model Walmart values, hold oneself and others accountable, and support Walmart’s goal of responsible business practices.
Serve our Customers and Members: deliver results while putting the customer first and make decisions based on reliable information while considering impact on the team and stakeholders.
Strive for Excellence: demonstrate curiosity, learning, calculated risk-taking, courage, and resilience; drive continuous improvements and support others through change.
Benefits and compensation At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO may be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and tenure. May meet or exceed paid sick leave requirements where applicable. For information, see one.walmart at https://one.walmart.com/notices.
Other benefits include short-term and long-term disability, discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company-paid education benefit for associates; programs range from high school completion to bachelor’s degrees, including English language learning and certificates; tuition, books, and fees are paid by Walmart.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and plan terms. For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $17.00 to $24.00. The actual rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in certain circumstances (e.g., schedule, facility, season, or work performed).
Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service, Retail experience including operating front-end equipment (for example, cash register), working with mobile retail applications.
Primary Location 5604 Buckeystown Pike, Frederick, MD 21704-8312, United States of America
Seniority level
Entry level
Employment type
Part-time
Job function
Management and Manufacturing
Industries
Retail
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding illegal drugs and alcohol in the workplace.
#J-18808-Ljbffr
(USA) Member Specialist
role at
Sam's Club
Base pay range: $17.00/hr - $24.00/hr
What you'll do
Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
Provide member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting members with purchasing decisions, and helping members locate merchandise.
Provide member service by maintaining the self-checkout area, resolving member issues, promoting Sam's Club products and services, and guiding members on self-service technology; process member purchases, and assist with payments, returns, refunds, and exchanges per policy.
Assist with securing and safeguarding Sam's Club assets by observing and communicating potential criminal activity, maintaining paperwork/logs, executing emergency procedures, and ensuring compliance with security and safety practices.
Assist with training of Member Frontline Service associates on processes and procedures, teaching new technology and tool functionality, delivering program rollout training, and providing continuous learning and process improvements.
Comply with company policies, procedures, and ethics and integrity standards by implementing related action plans and applying Open Door Policy in business processes and practices.
Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and other partners; identify priorities and deadlines; communicate progress and opportunities for improvement; adapt to change and feedback.
Respect the Individual: embrace differences, foster a culture of belonging, and help associates feel seen, supported, and connected; promote teamwork and positive communication; recognize contributions.
Act with Integrity: maintain high standards of ethics and compliance, model Walmart values, hold oneself and others accountable, and support Walmart’s goal of responsible business practices.
Serve our Customers and Members: deliver results while putting the customer first and make decisions based on reliable information while considering impact on the team and stakeholders.
Strive for Excellence: demonstrate curiosity, learning, calculated risk-taking, courage, and resilience; drive continuous improvements and support others through change.
Benefits and compensation At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO may be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and tenure. May meet or exceed paid sick leave requirements where applicable. For information, see one.walmart at https://one.walmart.com/notices.
Other benefits include short-term and long-term disability, discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company-paid education benefit for associates; programs range from high school completion to bachelor’s degrees, including English language learning and certificates; tuition, books, and fees are paid by Walmart.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and plan terms. For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $17.00 to $24.00. The actual rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in certain circumstances (e.g., schedule, facility, season, or work performed).
Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service, Retail experience including operating front-end equipment (for example, cash register), working with mobile retail applications.
Primary Location 5604 Buckeystown Pike, Frederick, MD 21704-8312, United States of America
Seniority level
Entry level
Employment type
Part-time
Job function
Management and Manufacturing
Industries
Retail
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding illegal drugs and alcohol in the workplace.
#J-18808-Ljbffr