The TJX Companies, Inc.
Field Operations Loyalty Manager
The TJX Companies, Inc., Framingham, Massachusetts, us, 01704
Overview
TJX Companies, a Fortune 100 company and the world’s leading off-price retailer, invites you to join a vibrant team that embraces diversity, collaboration, and development. You’ll be part of our organization with opportunities across our Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. The Opportunity: Grow Your Career. Accountable to provide leadership and direction to Zone Customer Experience Managers based on global and thematic trends and opportunities, in all internal and external customer engagement and loyalty programs. This position is based out of Home Office; travel is required. Responsibilities
Executes and achieves Customer Experience (CX) and TJX Rewards (TJXR) objectives by analyzing and maximizing chain performance trends and opportunities. Creates a strategic approach for self and the team to include purposeful and structured visits and measurement of impact. Builds relationships with SYF Regional Credit Sales Managers, coordinates and aligns on strategy, priorities and travel. Develops Zone Customer Experience Managers (ZCEMs) through consistent coaching and training. Sets clear goals for the ZCEMs and provides ongoing feedback. Ensures the education and execution of all Company customer experience standards and programs to Field Leadership. Models and demonstrates effective and consistent communications with all levels of Field Leadership to build trust and provide ongoing support. Provides weekly updates through strategy meetings with direct supervisor. Conducts a consistent cadence of communication with all ZCEMs to review results and align on strategies. Provides quarterly business review of results and identifies a strategic approach for continuous improvement and sustainability. Acts as a Field liaison to provide feedback to Home Office on VOC to improve execution and support process improvement. Special projects as assigned. Qualifications
Bachelor’s Degree or equivalent work experience 3-5 years in a Field/Store leadership role Strong interpersonal/influencing/partnership skills Ability to lead teams and projects Strong collaboration skills Organizational alignment Ability to identify trends through analysis; agile thinker Curious Benefits
Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation/sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. Location and Salary
Address: 550 Cochituate Road, Framingham, MA, USA Home Office Location: USA Home Office Framingham MA 550 Cochituate Rd This position has a starting salary range of $92,900.00 to $118,500.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
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TJX Companies, a Fortune 100 company and the world’s leading off-price retailer, invites you to join a vibrant team that embraces diversity, collaboration, and development. You’ll be part of our organization with opportunities across our Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. The Opportunity: Grow Your Career. Accountable to provide leadership and direction to Zone Customer Experience Managers based on global and thematic trends and opportunities, in all internal and external customer engagement and loyalty programs. This position is based out of Home Office; travel is required. Responsibilities
Executes and achieves Customer Experience (CX) and TJX Rewards (TJXR) objectives by analyzing and maximizing chain performance trends and opportunities. Creates a strategic approach for self and the team to include purposeful and structured visits and measurement of impact. Builds relationships with SYF Regional Credit Sales Managers, coordinates and aligns on strategy, priorities and travel. Develops Zone Customer Experience Managers (ZCEMs) through consistent coaching and training. Sets clear goals for the ZCEMs and provides ongoing feedback. Ensures the education and execution of all Company customer experience standards and programs to Field Leadership. Models and demonstrates effective and consistent communications with all levels of Field Leadership to build trust and provide ongoing support. Provides weekly updates through strategy meetings with direct supervisor. Conducts a consistent cadence of communication with all ZCEMs to review results and align on strategies. Provides quarterly business review of results and identifies a strategic approach for continuous improvement and sustainability. Acts as a Field liaison to provide feedback to Home Office on VOC to improve execution and support process improvement. Special projects as assigned. Qualifications
Bachelor’s Degree or equivalent work experience 3-5 years in a Field/Store leadership role Strong interpersonal/influencing/partnership skills Ability to lead teams and projects Strong collaboration skills Organizational alignment Ability to identify trends through analysis; agile thinker Curious Benefits
Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation/sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. Location and Salary
Address: 550 Cochituate Road, Framingham, MA, USA Home Office Location: USA Home Office Framingham MA 550 Cochituate Rd This position has a starting salary range of $92,900.00 to $118,500.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
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