Gallagher
Overview
Join to apply for the
Client Service Director
role at
Gallagher . Introduction: At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners working side by side to solve problems and shape the future of work. Curious and collaborative, your ideas have room to grow. If you’re looking for a place where your contribution matters and you can help build a better world of work, think of Gallagher. How You\'ll Make An Impact We are seeking a Client Service Director to join our growing team who can lead a team to deliver outstanding customer service. You will develop talent on your team and work with people who are passionate about building relationships with clients, collaborating to achieve goals, and continuously seeking improvement to demonstrate Gallagher\'s value. Responsibilities Communicate at all levels to deliver high-quality client service consistent with Gallagher operational standards and practices. Lead the team to directly support key sales-related initiatives and revenue retention. Manage and develop a Client Service team. Independently tackle multiple tasks and manage responsibilities for self and team(s). Utilize strong interpersonal and planning skills to consistently achieve productivity and performance measurements. Resolve difficult, high-profile client issues: conduct root-cause analyses, implement corrective action plans, and capture lessons learned for future benefit. Demonstrate breadth and depth of operational service delivery management focused on service quality, people, process, and technology. Lead people and processes, including crafting and implementing client service and productivity improvements. Skills for Success Develop professional relationships with internal and external partners. Use a resilient and adaptable mindset in the face of shifting priorities. Eagerness to collaborate with all Gallagher teams and employees. Apply management skills to address performance and deliver tough messages. About You Required : Bachelor’s degree with 5+ years client service and/or claims management experience, or High School/GED with 10+ years client service and/or claims management experience. 3+ years supervisory experience. Appropriate licensing as required. Preferred : Demonstrates breadth and depth of operational service delivery management expertise focused on service quality, people, processes and technology. Prior experience designing and implementing. Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment. Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end for this position. Actual compensation will be influenced by factors including, but not limited to, experience, education, geography, complexity, skill set, and hours. In addition to a competitive salary, Gallagher offers a wide range of benefits. Minimum core benefits
(may vary by job level): Medical/dental/vision plans, starting from day one Life and accident insurance 401(k) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits
include: digital mental health services (Talkspace), flexible work hours, training programs, Gallagher Thrive program, charitable matching gift program, and more. The benefits summary applies to full-time positions; details for part-time roles will be provided during the selection process. Equality and Inclusion Gallagher is committed to inclusion and diversity. Gallagher believes in equal employment opportunity and prohibits discrimination based on protected characteristics. Gallagher will provide reasonable accommodations to qualified individuals with disabilities, unless doing so would impose an undue hardship. We value inclusion and diversity as a core part of our business.
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Join to apply for the
Client Service Director
role at
Gallagher . Introduction: At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners working side by side to solve problems and shape the future of work. Curious and collaborative, your ideas have room to grow. If you’re looking for a place where your contribution matters and you can help build a better world of work, think of Gallagher. How You\'ll Make An Impact We are seeking a Client Service Director to join our growing team who can lead a team to deliver outstanding customer service. You will develop talent on your team and work with people who are passionate about building relationships with clients, collaborating to achieve goals, and continuously seeking improvement to demonstrate Gallagher\'s value. Responsibilities Communicate at all levels to deliver high-quality client service consistent with Gallagher operational standards and practices. Lead the team to directly support key sales-related initiatives and revenue retention. Manage and develop a Client Service team. Independently tackle multiple tasks and manage responsibilities for self and team(s). Utilize strong interpersonal and planning skills to consistently achieve productivity and performance measurements. Resolve difficult, high-profile client issues: conduct root-cause analyses, implement corrective action plans, and capture lessons learned for future benefit. Demonstrate breadth and depth of operational service delivery management focused on service quality, people, process, and technology. Lead people and processes, including crafting and implementing client service and productivity improvements. Skills for Success Develop professional relationships with internal and external partners. Use a resilient and adaptable mindset in the face of shifting priorities. Eagerness to collaborate with all Gallagher teams and employees. Apply management skills to address performance and deliver tough messages. About You Required : Bachelor’s degree with 5+ years client service and/or claims management experience, or High School/GED with 10+ years client service and/or claims management experience. 3+ years supervisory experience. Appropriate licensing as required. Preferred : Demonstrates breadth and depth of operational service delivery management expertise focused on service quality, people, processes and technology. Prior experience designing and implementing. Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment. Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end for this position. Actual compensation will be influenced by factors including, but not limited to, experience, education, geography, complexity, skill set, and hours. In addition to a competitive salary, Gallagher offers a wide range of benefits. Minimum core benefits
(may vary by job level): Medical/dental/vision plans, starting from day one Life and accident insurance 401(k) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits
include: digital mental health services (Talkspace), flexible work hours, training programs, Gallagher Thrive program, charitable matching gift program, and more. The benefits summary applies to full-time positions; details for part-time roles will be provided during the selection process. Equality and Inclusion Gallagher is committed to inclusion and diversity. Gallagher believes in equal employment opportunity and prohibits discrimination based on protected characteristics. Gallagher will provide reasonable accommodations to qualified individuals with disabilities, unless doing so would impose an undue hardship. We value inclusion and diversity as a core part of our business.
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