Square
Director of Growth Strategy & Operations – Global Account Management
Square, San Francisco, California, United States, 94199
Director of Growth Strategy & Operations – Global Account Management
The Role: As the Director of Growth Strategy & Operations for Square's Global Account Management business, you will play a pivotal role in defining and driving the global strategy for Account Management and existing Seller growth. This high-impact, strategic role will partner with Square's senior GTM and Sales leaders to design, implement, and scale strategies that deepen seller relationships, expand revenue, and maximize lifetime value across our global base of sellers. You will help shape how Square grows with its existing customers — optimizing for retention, expansion, and multi-product adoption across regions, segments, and industries. You will lead cross-functional strategic initiatives that enhance the performance, structure, and scalability of our global Account Management organization, ensuring alignment with Square's GTM priorities and revenue goals. This role requires strong strategic thinking, operational excellence, and executive influence. You will provide guidance to senior GTM executives and be a driving force behind Square's world-class, customer-centric growth organization. You Will Global Account Management Strategy
Define and operationalize the global GTM strategy for Account Management, focused on retention, expansion, and long-term customer growth. Partner with regional and functional GTM leaders to develop segment strategies, coverage models, and engagement frameworks that balance efficiency with deep customer impact. Lead initiatives that enhance multi-product adoption, cross-sell, and up-sell performance across key verticals and customer segments.
Strategic Partnership with GTM Leadership
Serve as a trusted advisor to senior Sales and GTM executives, helping shape business priorities, resource allocation, and performance strategy across the Account Management organization. Partner with Operations, Marketing, and Product to ensure that GTM plans are integrated, data-driven, and aligned with company-wide revenue objectives. Provide thought leadership and executive-ready insights on customer lifecycle trends, growth opportunities, and strategic bets for the Account Management function.
Global Programs and Process Optimization
Design and lead global, cross-functional programs that improve the efficiency, consistency, and scalability of Account Management operations. Collaborate with Analytics and RevOps to establish key performance indicators (KPIs), build visibility into health metrics, and conduct post-initiative impact analysis. Develop best practices, playbooks, and process frameworks that enable regional teams to execute against shared global goals.
AI and Data-Driven Growth Acceleration
Partner with tooling teams to identify and deploy AI and automation solutions that empower Account Managers to deliver proactive, personalized, and efficient customer engagement. Leverage predictive analytics to surface expansion opportunities, forecast customer health, and inform portfolio prioritization.
Customer Lifecycle and GTM Alignment
Partner closely with Marketing, Product, and Customer Success to ensure a seamless and consistent customer experience across all lifecycle stages. Drive alignment between Account Management, Sales, and Marketing to enable a unified GTM strategy that enhances both customer outcomes and business performance.
You Have 12+ years of experience in GTM Strategy, Sales Strategy, Account Management Strategy, or Management Consulting, ideally within SaaS, FinTech, or high-growth technology environments. Proven track record of leading global, cross-functional strategic initiatives that drive revenue growth, retention, and expansion. Strong understanding of Account Management models, customer segmentation, lifecycle analytics, and commercial planning. Demonstrated ability to partner with and influence senior executives and align diverse stakeholders around strategic priorities. Exceptional problem-solving and analytical skills; able to translate complex data into actionable insights and executive recommendations. Expertise in CRM systems (e.g., Salesforce), GTM analytics tools, and familiarity with emerging AI and automation technologies. Comfortable navigating ambiguity, driving clarity, and executing in a fast-paced, dynamic environment. A strategic operator with strong executional discipline and a passion for helping customers grow and thrive with Square. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Note:
Privacy and hiring practices information is available on our site. Use of AI in our hiring process may occur and will comply with local regulations. Details on location-based pay ranges are provided where applicable. Seniority level
Director Employment type
Full-time Job function
Marketing and Sales San Francisco, CA
#J-18808-Ljbffr
The Role: As the Director of Growth Strategy & Operations for Square's Global Account Management business, you will play a pivotal role in defining and driving the global strategy for Account Management and existing Seller growth. This high-impact, strategic role will partner with Square's senior GTM and Sales leaders to design, implement, and scale strategies that deepen seller relationships, expand revenue, and maximize lifetime value across our global base of sellers. You will help shape how Square grows with its existing customers — optimizing for retention, expansion, and multi-product adoption across regions, segments, and industries. You will lead cross-functional strategic initiatives that enhance the performance, structure, and scalability of our global Account Management organization, ensuring alignment with Square's GTM priorities and revenue goals. This role requires strong strategic thinking, operational excellence, and executive influence. You will provide guidance to senior GTM executives and be a driving force behind Square's world-class, customer-centric growth organization. You Will Global Account Management Strategy
Define and operationalize the global GTM strategy for Account Management, focused on retention, expansion, and long-term customer growth. Partner with regional and functional GTM leaders to develop segment strategies, coverage models, and engagement frameworks that balance efficiency with deep customer impact. Lead initiatives that enhance multi-product adoption, cross-sell, and up-sell performance across key verticals and customer segments.
Strategic Partnership with GTM Leadership
Serve as a trusted advisor to senior Sales and GTM executives, helping shape business priorities, resource allocation, and performance strategy across the Account Management organization. Partner with Operations, Marketing, and Product to ensure that GTM plans are integrated, data-driven, and aligned with company-wide revenue objectives. Provide thought leadership and executive-ready insights on customer lifecycle trends, growth opportunities, and strategic bets for the Account Management function.
Global Programs and Process Optimization
Design and lead global, cross-functional programs that improve the efficiency, consistency, and scalability of Account Management operations. Collaborate with Analytics and RevOps to establish key performance indicators (KPIs), build visibility into health metrics, and conduct post-initiative impact analysis. Develop best practices, playbooks, and process frameworks that enable regional teams to execute against shared global goals.
AI and Data-Driven Growth Acceleration
Partner with tooling teams to identify and deploy AI and automation solutions that empower Account Managers to deliver proactive, personalized, and efficient customer engagement. Leverage predictive analytics to surface expansion opportunities, forecast customer health, and inform portfolio prioritization.
Customer Lifecycle and GTM Alignment
Partner closely with Marketing, Product, and Customer Success to ensure a seamless and consistent customer experience across all lifecycle stages. Drive alignment between Account Management, Sales, and Marketing to enable a unified GTM strategy that enhances both customer outcomes and business performance.
You Have 12+ years of experience in GTM Strategy, Sales Strategy, Account Management Strategy, or Management Consulting, ideally within SaaS, FinTech, or high-growth technology environments. Proven track record of leading global, cross-functional strategic initiatives that drive revenue growth, retention, and expansion. Strong understanding of Account Management models, customer segmentation, lifecycle analytics, and commercial planning. Demonstrated ability to partner with and influence senior executives and align diverse stakeholders around strategic priorities. Exceptional problem-solving and analytical skills; able to translate complex data into actionable insights and executive recommendations. Expertise in CRM systems (e.g., Salesforce), GTM analytics tools, and familiarity with emerging AI and automation technologies. Comfortable navigating ambiguity, driving clarity, and executing in a fast-paced, dynamic environment. A strategic operator with strong executional discipline and a passion for helping customers grow and thrive with Square. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Note:
Privacy and hiring practices information is available on our site. Use of AI in our hiring process may occur and will comply with local regulations. Details on location-based pay ranges are provided where applicable. Seniority level
Director Employment type
Full-time Job function
Marketing and Sales San Francisco, CA
#J-18808-Ljbffr