Warren Henry Auto Group
Overview
Service Manager - Keys Auto Center Location: Key West, FL Job ID: 2025-2137 Type: Full-Time # of Openings: 1 Category: Management We are seeking a Service Manager for our stores in Key West. The right candidate must be available to join us in Q1 of 2026. Responsibilities
Plans and directs departmental goals and objectives to be in line with the company’s mission and vision. Responsible for driving improvement and productivity of the service department by developing, maintaining and ensuring adherence to standard operating procedures (SOPs) and company/factory policies. Promotes the sale of appropriate services, parts and accessories and associated service needs. Leads and manages a dedicated technical team and monitors efficiency and productivity. Audits/monitors various risk areas for compliance such as cash handling, safety compliance, dealer license plates, flag/flat rate practices, and applicable federal, state and local regulations related to working permits and other key areas. Monitors service financial statements. Maintains cash, warranty/extended warranty, work in process, service policy and sublet schedules. Expedites internal repairs and pre-owned reconditioning. Reviews aging repair orders with staff on a daily basis. Checks vehicles for open recalls and arranges for repair. Maintains MPI pricing and ensures proper usage by employees. Administers alternate transportation programs. Administers customer retention programs and removes non-retained contacts from the inner circle. Maintains reporting of various processes and systems and keeps the General Manager informed of all items. Develops the capability of the technical team by planning and coordinating appropriate technical training and certification for technician completion to support dealership objectives. Ensures up-to-date compliance on factory-related/mandated training. Maintains shop equipment ensuring proper maintenance schedule is followed. Sets, monitors and drives the achievement of performance targets of Service Consultants, Technicians and support staff. Maintains relationships with customers and ensures exceptional customer satisfaction index and mystery shop scores meet or exceed manufacturer standards. Interfaces with department managers to improve operations, performance and profitability. Understands and ensures compliance with manufacturer warranty and policy procedures. Develops and implements marketing plans to promote new and repeat business. Maintains outstanding business relationships with manufacturer. Oversees technician shop hours and proper submission to payroll. Collaborates with human resources for employee hiring, terminations, performance reviews and discipline. Qualifications
5+ years of automotive service management experience at a high-volume store, preferably with multiple brands. Strong automotive knowledge. CDK experience preferred. Valid driver license and clean driving record. Outstanding leadership skills with a focus on respectful treatment of employees. Strong time management skills. Comfortable with ambiguity in a dynamic, changing environment. Unwavering commitment to ethical business practices. Understands, keeps abreast of, and complies with federal, state and local regulations affecting service operations, such as hazardous waste disposal, OSHA and Right-To-Know, etc. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Motor Vehicle Manufacturing
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Service Manager - Keys Auto Center Location: Key West, FL Job ID: 2025-2137 Type: Full-Time # of Openings: 1 Category: Management We are seeking a Service Manager for our stores in Key West. The right candidate must be available to join us in Q1 of 2026. Responsibilities
Plans and directs departmental goals and objectives to be in line with the company’s mission and vision. Responsible for driving improvement and productivity of the service department by developing, maintaining and ensuring adherence to standard operating procedures (SOPs) and company/factory policies. Promotes the sale of appropriate services, parts and accessories and associated service needs. Leads and manages a dedicated technical team and monitors efficiency and productivity. Audits/monitors various risk areas for compliance such as cash handling, safety compliance, dealer license plates, flag/flat rate practices, and applicable federal, state and local regulations related to working permits and other key areas. Monitors service financial statements. Maintains cash, warranty/extended warranty, work in process, service policy and sublet schedules. Expedites internal repairs and pre-owned reconditioning. Reviews aging repair orders with staff on a daily basis. Checks vehicles for open recalls and arranges for repair. Maintains MPI pricing and ensures proper usage by employees. Administers alternate transportation programs. Administers customer retention programs and removes non-retained contacts from the inner circle. Maintains reporting of various processes and systems and keeps the General Manager informed of all items. Develops the capability of the technical team by planning and coordinating appropriate technical training and certification for technician completion to support dealership objectives. Ensures up-to-date compliance on factory-related/mandated training. Maintains shop equipment ensuring proper maintenance schedule is followed. Sets, monitors and drives the achievement of performance targets of Service Consultants, Technicians and support staff. Maintains relationships with customers and ensures exceptional customer satisfaction index and mystery shop scores meet or exceed manufacturer standards. Interfaces with department managers to improve operations, performance and profitability. Understands and ensures compliance with manufacturer warranty and policy procedures. Develops and implements marketing plans to promote new and repeat business. Maintains outstanding business relationships with manufacturer. Oversees technician shop hours and proper submission to payroll. Collaborates with human resources for employee hiring, terminations, performance reviews and discipline. Qualifications
5+ years of automotive service management experience at a high-volume store, preferably with multiple brands. Strong automotive knowledge. CDK experience preferred. Valid driver license and clean driving record. Outstanding leadership skills with a focus on respectful treatment of employees. Strong time management skills. Comfortable with ambiguity in a dynamic, changing environment. Unwavering commitment to ethical business practices. Understands, keeps abreast of, and complies with federal, state and local regulations affecting service operations, such as hazardous waste disposal, OSHA and Right-To-Know, etc. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Motor Vehicle Manufacturing
#J-18808-Ljbffr