ARC Mechanical
Overview
Kelvin Group is seeking a knowledgeable and proactive
IT Support Specialist
to support our growing technology environment across multiple business units. The ideal candidate will have hands-on experience administering the
FieldConnect
application, provisioning and managing
Windows-based computers
via
Microsoft Intune , and administering core
Microsoft 365
services including Exchange Online, Teams, and Entra ID. The position offers flexible remote work but requires regular onsite presence (1-2 days per week onsite) and occasional travel to company locations throughout the U.S. Description
Kelvin Group is seeking a knowledgeable and proactive
IT Support Specialist
to support our growing technology environment across multiple business units. Details
Location:
Wilmington, MA Compensation:
$80,000 - $100,000 / year Key Responsibilities
FieldConnect Administration Serve as the primary administrator and subject-matter expert for the FieldConnect platform. Manage user accounts, permissions, and integrations with the Spectrum ERP system. Troubleshoot connectivity and synchronization issues between FieldConnect, mobile devices, and ERP data. Coordinate with the vendor and internal teams for issue resolution, upgrades, and deployments. Support field technicians and office staff with FieldConnect access and usage issues. Device Provisioning & IT Onboarding Prepare and configure new
Windows laptops and desktops
using
Microsoft Intune
and company standard images. Create and manage user accounts in
Microsoft Entra ID (Azure AD) . Conduct IT onboarding sessions for new hires to introduce systems and ensure security compliance. Maintain inventory and lifecycle records for all hardware and peripherals. Microsoft 365 & Endpoint Administration Administer
Microsoft 365
services including Exchange Online, Teams, SharePoint, and OneDrive. Manage distribution lists, security groups, shared mailboxes, and licensing. Support Intune device management, app deployment, and compliance policy enforcement. Manage and secure mobile devices through
Apple Business Manager
and
Intune MDM
(iPhones and iPads). Support endpoint protection and monitoring using
CrowdStrike Falcon
and
Microsoft Defender . Security & Integration Support Assist with onboarding newly acquired business units by integrating user accounts, devices, and data into the corporate Microsoft 365 and security environment. Enforce company IT policies including MFA, device compliance, and acceptable use. Collaborate with senior IT and security leadership to identify and remediate vulnerabilities or non-compliant systems. Skills, Knowledge and Expertise 3+ years of hands-on IT support, systems administration, or endpoint management experience. Experience administering
FieldConnect
or similar field service management systems (e.g., ServiceTitan, Viewpoint). Strong working knowledge of
Microsoft 365 Administration
(Exchange Online, Intune, Entra ID). Familiarity with
endpoint security tools
(CrowdStrike preferred). Experience enrolling and managing iOS mobile devices through
Apple Business Manager
and
Intune MDM . Excellent communication and problem-solving skills; able to work independently and collaboratively across distributed teams. Willingness to travel within the U.S. for short integration or support trips (typically 2–4 times per year). Preferred certifications : Microsoft Certified: Modern Desktop Administrator Associate CompTIA A+, Network+, or Security+ Any Intune or MDM-related certification Benefits
Eligible for healthcare benefits on Day 1 of employment:
Medical, dental, vision, and prescription drug coverage Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA) Health Savings Account (HSA) Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life Accident Hospital Indemnity Company-paid Short and Long-term Disability Insurance Pet Insurance
Employer matched 401(k) saving plan (with Roth option) Weekly paycheck Generous paid holiday schedule (11 days per year) Paid time off (vacation + sick time) Learning & Development programs Employee Referral Bonus Program Tuition Reimbursement EOE – Disability/Veterans Employment type
Full-time Job function
Information Technology Industries Construction EOE – Disability/Veterans
#J-18808-Ljbffr
Kelvin Group is seeking a knowledgeable and proactive
IT Support Specialist
to support our growing technology environment across multiple business units. The ideal candidate will have hands-on experience administering the
FieldConnect
application, provisioning and managing
Windows-based computers
via
Microsoft Intune , and administering core
Microsoft 365
services including Exchange Online, Teams, and Entra ID. The position offers flexible remote work but requires regular onsite presence (1-2 days per week onsite) and occasional travel to company locations throughout the U.S. Description
Kelvin Group is seeking a knowledgeable and proactive
IT Support Specialist
to support our growing technology environment across multiple business units. Details
Location:
Wilmington, MA Compensation:
$80,000 - $100,000 / year Key Responsibilities
FieldConnect Administration Serve as the primary administrator and subject-matter expert for the FieldConnect platform. Manage user accounts, permissions, and integrations with the Spectrum ERP system. Troubleshoot connectivity and synchronization issues between FieldConnect, mobile devices, and ERP data. Coordinate with the vendor and internal teams for issue resolution, upgrades, and deployments. Support field technicians and office staff with FieldConnect access and usage issues. Device Provisioning & IT Onboarding Prepare and configure new
Windows laptops and desktops
using
Microsoft Intune
and company standard images. Create and manage user accounts in
Microsoft Entra ID (Azure AD) . Conduct IT onboarding sessions for new hires to introduce systems and ensure security compliance. Maintain inventory and lifecycle records for all hardware and peripherals. Microsoft 365 & Endpoint Administration Administer
Microsoft 365
services including Exchange Online, Teams, SharePoint, and OneDrive. Manage distribution lists, security groups, shared mailboxes, and licensing. Support Intune device management, app deployment, and compliance policy enforcement. Manage and secure mobile devices through
Apple Business Manager
and
Intune MDM
(iPhones and iPads). Support endpoint protection and monitoring using
CrowdStrike Falcon
and
Microsoft Defender . Security & Integration Support Assist with onboarding newly acquired business units by integrating user accounts, devices, and data into the corporate Microsoft 365 and security environment. Enforce company IT policies including MFA, device compliance, and acceptable use. Collaborate with senior IT and security leadership to identify and remediate vulnerabilities or non-compliant systems. Skills, Knowledge and Expertise 3+ years of hands-on IT support, systems administration, or endpoint management experience. Experience administering
FieldConnect
or similar field service management systems (e.g., ServiceTitan, Viewpoint). Strong working knowledge of
Microsoft 365 Administration
(Exchange Online, Intune, Entra ID). Familiarity with
endpoint security tools
(CrowdStrike preferred). Experience enrolling and managing iOS mobile devices through
Apple Business Manager
and
Intune MDM . Excellent communication and problem-solving skills; able to work independently and collaboratively across distributed teams. Willingness to travel within the U.S. for short integration or support trips (typically 2–4 times per year). Preferred certifications : Microsoft Certified: Modern Desktop Administrator Associate CompTIA A+, Network+, or Security+ Any Intune or MDM-related certification Benefits
Eligible for healthcare benefits on Day 1 of employment:
Medical, dental, vision, and prescription drug coverage Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA) Health Savings Account (HSA) Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life Accident Hospital Indemnity Company-paid Short and Long-term Disability Insurance Pet Insurance
Employer matched 401(k) saving plan (with Roth option) Weekly paycheck Generous paid holiday schedule (11 days per year) Paid time off (vacation + sick time) Learning & Development programs Employee Referral Bonus Program Tuition Reimbursement EOE – Disability/Veterans Employment type
Full-time Job function
Information Technology Industries Construction EOE – Disability/Veterans
#J-18808-Ljbffr