Raas Infotek
Overview
Job Title : Senior Desktop Support Engineer We have an urgent position. If you are interested please share your updated resume with the rate expectation. Note : Direct message the job poster from Raas Infotek. Responsibilities
Troubleshoot and resolve issues for end users and executives/VIPs related to installation, configuration, performance, functionality, or compatibility of products or services. Use tools such as In Tune, JAMF, SCCM, Ninja One, Active Directory, and Azure Active Directory to identify root causes and provide solutions or workarounds. Ensure the reliability, security, and performance of endpoints (Windows and macOS) and applications to meet user and business needs. Provide remote desktop support using tools such as RDP, TeamViewer, or similar software. Maintain IT inventory, track assets and consumables, and contribute to demand planning strategies. Collaborate with other IT team members (network administrators, system administrators, help desk staff) to resolve complex issues and improve IT infrastructure and support processes. Key Qualifications
Experience:
Minimum 5 to 7+ years as a Desktop Support Engineer. Technical Proficiency:
Understanding of operating systems (Windows, macOS, Linux) and their configurations; able to troubleshoot common issues. Hardware Knowledge:
Familiarity with desktop hardware components (CPUs, RAM, hard drives, peripherals) and related troubleshooting. Software Applications:
Ability to install, configure, and troubleshoot various software applications including Office 365/SharePoint, antivirus, and software used within the organization. Software Solutions:
JAMF, Intune (Microsoft Endpoint Manager), SCCM, Ninja One, Active Directory, Azure Active Directory. Ticketing & Help Desk:
Experience with ServiceNow, Jira Service Management, or similar tools. Networking Basics:
TCP/IP, DNS, DHCP, VPN; troubleshoot network connectivity and configure settings on desktops. Remote Support:
Proficiency in providing remote assistance via RDP, TeamViewer, or similar tools. Customer Service:
Strong communication and interpersonal skills to clearly understand issues and provide solutions. Employment Details
Seniority level : Associate Employment type : Contract Job function : Information Technology Industries : IT Services and IT Consulting Contact
MANMOHAN SINGH 262 Chapman Road, Suite 105A, Newark, DE-19702 Direct No: 13022869851: EXT:134
#J-18808-Ljbffr
Job Title : Senior Desktop Support Engineer We have an urgent position. If you are interested please share your updated resume with the rate expectation. Note : Direct message the job poster from Raas Infotek. Responsibilities
Troubleshoot and resolve issues for end users and executives/VIPs related to installation, configuration, performance, functionality, or compatibility of products or services. Use tools such as In Tune, JAMF, SCCM, Ninja One, Active Directory, and Azure Active Directory to identify root causes and provide solutions or workarounds. Ensure the reliability, security, and performance of endpoints (Windows and macOS) and applications to meet user and business needs. Provide remote desktop support using tools such as RDP, TeamViewer, or similar software. Maintain IT inventory, track assets and consumables, and contribute to demand planning strategies. Collaborate with other IT team members (network administrators, system administrators, help desk staff) to resolve complex issues and improve IT infrastructure and support processes. Key Qualifications
Experience:
Minimum 5 to 7+ years as a Desktop Support Engineer. Technical Proficiency:
Understanding of operating systems (Windows, macOS, Linux) and their configurations; able to troubleshoot common issues. Hardware Knowledge:
Familiarity with desktop hardware components (CPUs, RAM, hard drives, peripherals) and related troubleshooting. Software Applications:
Ability to install, configure, and troubleshoot various software applications including Office 365/SharePoint, antivirus, and software used within the organization. Software Solutions:
JAMF, Intune (Microsoft Endpoint Manager), SCCM, Ninja One, Active Directory, Azure Active Directory. Ticketing & Help Desk:
Experience with ServiceNow, Jira Service Management, or similar tools. Networking Basics:
TCP/IP, DNS, DHCP, VPN; troubleshoot network connectivity and configure settings on desktops. Remote Support:
Proficiency in providing remote assistance via RDP, TeamViewer, or similar tools. Customer Service:
Strong communication and interpersonal skills to clearly understand issues and provide solutions. Employment Details
Seniority level : Associate Employment type : Contract Job function : Information Technology Industries : IT Services and IT Consulting Contact
MANMOHAN SINGH 262 Chapman Road, Suite 105A, Newark, DE-19702 Direct No: 13022869851: EXT:134
#J-18808-Ljbffr