Pacific Life
Overview
Join to apply for the
Client Solutions Specialist II
role at
Pacific Life . We are actively seeking a talented Client Solutions Specialist II to join our Workforce Benefits division in Newport Beach, CA, or Omaha NE. As a Client Solutions Specialist II you\'ll play a key role in providing a first-class frictionless enrollment experience to our employers in the Workforce Benefits division. How You’ll Help Move Us Forward
Maintain working relationships with technology counterparts at one or more assigned Benefits Technology vendor partners. Develop a growing understanding of enrollment workflows and data exchange processes for assigned partnerships. Process, monitor, and support inbound and outbound data file exchanges (e.g., EDI, XML, API) with assigned technology partners to ensure data accuracy, integrity, and timely delivery. Assist in diagnosing and resolving case-level technology issues in a timely and professional manner. Escalate recurring or complex issues to the Senior Client Solutions Specialist for further analysis. Clearly communicate technical updates, issue resolutions, and process changes to internal stakeholders and external partners. Collaborate with internal teams (e.g., onboarding, implementation, operations) to support resolution of data challenges related to benefits technology. Respond to case-level inquiries from onboarding through active enrollment and ongoing data exchange. Support and follow established guidelines for case set-up with assigned partners and assist brokers with best practices under supervision. Monitor case-level error reports and work with internal or external teams to address and resolve data discrepancies. Help improve internal understanding of technology platforms by sharing knowledge and providing support to team members. Understand regulatory and compliance landscape related to enrollment and group benefits. Work within departmental controls for all aspects of the role. Demonstrate a customer-centric mindset with problem-solving skillset. Participates and contributes to team meetings or special tasks and assignments and brings innovative ideas and a continuous improvement mindset to the department. Job performance must meet department standards for work prioritization, productivity, quality and timeliness. Occasional travel to client, vendor, or broker sites. The Experience You Bring
College degree or equivalent experience preferred 2-3 years in worksite or voluntary benefits industry Understanding of technology ecosystems specifically within the FinTech industry Effective written and oral communication Strong attention to detail Ability to present to all levels with both internal and external stakeholders Demonstrated time management and organizational skills Intermediate skills with MS office applications What Makes You Stand Out
Strong communication and relationship development skills Strong attention to detail and problem solving skills Benefits start Day 1. Your wellbeing is important. We’re committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Base Pay Range
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $34.40 - $42.04 Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation EEO Statement
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. Seniority level
Associate Employment type
Full-time Job function
Consulting, Information Technology, and Sales Industries Insurance EEO statements and culture notes: We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities.
#J-18808-Ljbffr
Join to apply for the
Client Solutions Specialist II
role at
Pacific Life . We are actively seeking a talented Client Solutions Specialist II to join our Workforce Benefits division in Newport Beach, CA, or Omaha NE. As a Client Solutions Specialist II you\'ll play a key role in providing a first-class frictionless enrollment experience to our employers in the Workforce Benefits division. How You’ll Help Move Us Forward
Maintain working relationships with technology counterparts at one or more assigned Benefits Technology vendor partners. Develop a growing understanding of enrollment workflows and data exchange processes for assigned partnerships. Process, monitor, and support inbound and outbound data file exchanges (e.g., EDI, XML, API) with assigned technology partners to ensure data accuracy, integrity, and timely delivery. Assist in diagnosing and resolving case-level technology issues in a timely and professional manner. Escalate recurring or complex issues to the Senior Client Solutions Specialist for further analysis. Clearly communicate technical updates, issue resolutions, and process changes to internal stakeholders and external partners. Collaborate with internal teams (e.g., onboarding, implementation, operations) to support resolution of data challenges related to benefits technology. Respond to case-level inquiries from onboarding through active enrollment and ongoing data exchange. Support and follow established guidelines for case set-up with assigned partners and assist brokers with best practices under supervision. Monitor case-level error reports and work with internal or external teams to address and resolve data discrepancies. Help improve internal understanding of technology platforms by sharing knowledge and providing support to team members. Understand regulatory and compliance landscape related to enrollment and group benefits. Work within departmental controls for all aspects of the role. Demonstrate a customer-centric mindset with problem-solving skillset. Participates and contributes to team meetings or special tasks and assignments and brings innovative ideas and a continuous improvement mindset to the department. Job performance must meet department standards for work prioritization, productivity, quality and timeliness. Occasional travel to client, vendor, or broker sites. The Experience You Bring
College degree or equivalent experience preferred 2-3 years in worksite or voluntary benefits industry Understanding of technology ecosystems specifically within the FinTech industry Effective written and oral communication Strong attention to detail Ability to present to all levels with both internal and external stakeholders Demonstrated time management and organizational skills Intermediate skills with MS office applications What Makes You Stand Out
Strong communication and relationship development skills Strong attention to detail and problem solving skills Benefits start Day 1. Your wellbeing is important. We’re committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Base Pay Range
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $34.40 - $42.04 Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation EEO Statement
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. Seniority level
Associate Employment type
Full-time Job function
Consulting, Information Technology, and Sales Industries Insurance EEO statements and culture notes: We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities.
#J-18808-Ljbffr