Girl Scouts Nation's Capital
Membership Retention Specialist
Girl Scouts Nation's Capital, Washington, District of Columbia, us, 20022
Overview
Girl Scouts Nation’s Capital is seeking a
Membership Retention Specialist
to strengthen and support the network of volunteers and members who make Girl Scouting possible. You’ll help ensure that every Girl Scout—youth and adult alike—has a positive, lasting experience. What You’ll Do
As a Membership Retention Specialist, you’ll serve as a trusted partner and problem-solver for troop volunteers and families. You’ll develop and carry out strategies to retain and support members, helping them stay engaged and inspired year after year. Whether you’re mentoring new volunteers, facilitating conflict resolution, or leading a local meeting, your work will help strengthen the foundation of Girl Scouting in your community. You’ll collaborate closely with staff and volunteers to build sustainable membership, ensuring Girl Scouts continue to grow in courage, confidence, and character through meaningful experiences. Key Responsibilities
Develop and implement annual retention strategies to meet membership goals for youth and adults in the assigned area. Build strong, supportive relationships with volunteers through regular communication, coaching, and encouragement. Assist new troops with onboarding and provide ongoing guidance throughout their first year to ensure a positive volunteer experience. Partner with community leaders and volunteers to maintain a strong service unit structure—helping fill key roles and supporting volunteer-led operations. Represent the council at local volunteer meetings, sharing important updates, initiatives, and seasonal reminders. Collaborate with colleagues, including Membership Recruitment Specialists, to ensure new members are successfully placed and retained in troops. Address and mediate minor conflicts or challenges with sensitivity and professionalism, ensuring alignment with the council’s values and policies. Use Salesforce to manage communications, track outreach efforts, and monitor progress toward key performance indicators. Provide exceptional customer service to all members and volunteers, fostering an inclusive and welcoming environment for all. What We’re Looking For
You’re an excellent communicator and natural relationship-builder who thrives on helping others succeed. You can balance empathy with accountability, and you take pride in seeing the people you support feel confident and valued. You’re organized, adaptable, and motivated by mission-driven work that has a lasting impact. You Should Have
Strong interpersonal, written, and verbal communication skills. A genuine enthusiasm for the Girl Scout mission and a commitment to fostering belonging. The ability to plan and carry out independent work to meet measurable goals. Comfort working directly with both youth and adults. Flexibility to work evenings and weekends regularly (about 3 evenings per week most of the year). Proficiency with technology tools (Microsoft Office or Google Suite); Salesforce experience a plus. A valid driver’s license and reliable transportation for daily travel within the region. Bonus Points
Bilingual skills in English and at least one of the following languages: Spanish, Vietnamese, or Mandarin Chinese. Experience supporting volunteers or managing community-based programs. Previous involvement with Girl Scouts or similar youth-serving organizations. Some Of Our Benefits
100% employer-paid HMO health insurance for employees (dependent coverage, POS, dental/vision available). 3% employer contribution to 403(b), plus additional 2% match. Generous paid leave benefits. Paid holidays/office closures include: New Year’s Day, MLK Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving, day after Thanksgiving, Christmas Day, December 26–31. One floating holiday, annually. A vibrant workplace with a diverse staff dedicated to a common mission to make a difference in our community through Girl Scouting. The starting salary for this position is $52,000. Candidates who are fluent in Spanish, Vietnamese, or Mandarin Chinese may be eligible for a $2,000 pay differential added to the starting salary. About Us
At Girl Scouts Nation’s Capital, we believe in the power of youth leadership. Our mission is to build Girl Scouts of courage, confidence, and character who make the world a better place. We serve over 45,000 youth and 31,000 adult members across the District of Columbia and 25 counties in Maryland, Virginia, and West Virginia. We are dedicated to creating a vibrant and inclusive community where youth can thrive, learn new skills, and discover their leadership potential.
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Girl Scouts Nation’s Capital is seeking a
Membership Retention Specialist
to strengthen and support the network of volunteers and members who make Girl Scouting possible. You’ll help ensure that every Girl Scout—youth and adult alike—has a positive, lasting experience. What You’ll Do
As a Membership Retention Specialist, you’ll serve as a trusted partner and problem-solver for troop volunteers and families. You’ll develop and carry out strategies to retain and support members, helping them stay engaged and inspired year after year. Whether you’re mentoring new volunteers, facilitating conflict resolution, or leading a local meeting, your work will help strengthen the foundation of Girl Scouting in your community. You’ll collaborate closely with staff and volunteers to build sustainable membership, ensuring Girl Scouts continue to grow in courage, confidence, and character through meaningful experiences. Key Responsibilities
Develop and implement annual retention strategies to meet membership goals for youth and adults in the assigned area. Build strong, supportive relationships with volunteers through regular communication, coaching, and encouragement. Assist new troops with onboarding and provide ongoing guidance throughout their first year to ensure a positive volunteer experience. Partner with community leaders and volunteers to maintain a strong service unit structure—helping fill key roles and supporting volunteer-led operations. Represent the council at local volunteer meetings, sharing important updates, initiatives, and seasonal reminders. Collaborate with colleagues, including Membership Recruitment Specialists, to ensure new members are successfully placed and retained in troops. Address and mediate minor conflicts or challenges with sensitivity and professionalism, ensuring alignment with the council’s values and policies. Use Salesforce to manage communications, track outreach efforts, and monitor progress toward key performance indicators. Provide exceptional customer service to all members and volunteers, fostering an inclusive and welcoming environment for all. What We’re Looking For
You’re an excellent communicator and natural relationship-builder who thrives on helping others succeed. You can balance empathy with accountability, and you take pride in seeing the people you support feel confident and valued. You’re organized, adaptable, and motivated by mission-driven work that has a lasting impact. You Should Have
Strong interpersonal, written, and verbal communication skills. A genuine enthusiasm for the Girl Scout mission and a commitment to fostering belonging. The ability to plan and carry out independent work to meet measurable goals. Comfort working directly with both youth and adults. Flexibility to work evenings and weekends regularly (about 3 evenings per week most of the year). Proficiency with technology tools (Microsoft Office or Google Suite); Salesforce experience a plus. A valid driver’s license and reliable transportation for daily travel within the region. Bonus Points
Bilingual skills in English and at least one of the following languages: Spanish, Vietnamese, or Mandarin Chinese. Experience supporting volunteers or managing community-based programs. Previous involvement with Girl Scouts or similar youth-serving organizations. Some Of Our Benefits
100% employer-paid HMO health insurance for employees (dependent coverage, POS, dental/vision available). 3% employer contribution to 403(b), plus additional 2% match. Generous paid leave benefits. Paid holidays/office closures include: New Year’s Day, MLK Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving, day after Thanksgiving, Christmas Day, December 26–31. One floating holiday, annually. A vibrant workplace with a diverse staff dedicated to a common mission to make a difference in our community through Girl Scouting. The starting salary for this position is $52,000. Candidates who are fluent in Spanish, Vietnamese, or Mandarin Chinese may be eligible for a $2,000 pay differential added to the starting salary. About Us
At Girl Scouts Nation’s Capital, we believe in the power of youth leadership. Our mission is to build Girl Scouts of courage, confidence, and character who make the world a better place. We serve over 45,000 youth and 31,000 adult members across the District of Columbia and 25 counties in Maryland, Virginia, and West Virginia. We are dedicated to creating a vibrant and inclusive community where youth can thrive, learn new skills, and discover their leadership potential.
#J-18808-Ljbffr