Living Spaces Furniture
Overview
General Manager role at Living Spaces Furniture. The General Manager leads the store team to achieve excellence in team member, guest, and financial outcomes by overseeing daily store operations and implementing a strategy to grow the business. The position champion the Foundational Excellence framework (Standard Work, Talent, and Leadership) and measures success by employee culture, guest experience, and financial results.
Essential Duties and Responsibilities
Ensure the store team is fully staffed with the right number of people and the right talent to meet standard work expectations.
Schedule coverage to optimize productivity and efficiency.
Lead store teams to execute channel strategy and meet sales, profit, and customer satisfaction goals.
Drive profitable outcomes by ensuring execution of Sales Leadership and Operations Standard Work.
Foster a Guest Firstulture by measuring guest feedback and engagement, and utilizing guest-satisfaction tools and social media reviews.
Identify gaps and create business plans for people and processes to change current reality.
Collaborate with Regional Director, Corporate Retail Operations, and cross-functional partners to develop a customer service strategy that builds brand awareness and drives sales.
Develop and execute strategic opportunities for the store and work cross-functionally to implement department plans.
Align strategies with company OKRs to meet or exceed goals and key results.
Prepare and execute a talent management plan, including succession planning.
Recruit, lead, and develop team members and cultivate a culture of high performance.
Hold ongoing talent conversations to develop leadership skills and build store bench strength.
Act as a Leadership Champion to improve performance through personal leadership and coaching.
Inspire and guide through coaching, mentoring, and leading by example.
Set clear expectations and hold teams accountable for performance results.
Manage budget, resources, staffing, and operations in accordance with business priorities.
Own the P&L and make financial decisions to drive store profitability.
Ensure brand presentation is executed in the store as defined by Style Guides.
Drive process discipline by focusing on SOPs and retail procedures.
Engage store TEC teams and develop plans to improve employee engagement.
Partner on community efforts to promote the brand.
Open and close the store as needed, including securing the building and managing alarms.
Qualifications
Education/Experience:
Bachelor’s degree (B.A. or B.S.) or equivalent in business, retail management, sales, merchandising, or related field preferred. 5 years in a direct customer-interactive environment required; high-volume management experience for 3 years required. Equivalent combination of education and experience will be considered.
Computer Skills:
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Supervisory Responsibilities:
Manage the store leadership team within the assigned region; develop and execute business strategies; ensure policy compliance; delegate and motivate to drive performance.
Position Hiring Range The hiring pay range provides a guide for compensation and is determined by factors including education, experience, skills, and market data. Living Spaces reserves the right to modify this pay range at any time.
Benefits
Medical
Dental
Vision
401(k) (full and part-time eligibility)
Vacation
Sick Time
Flex Spending Account
Employee Assistance Program
Equal Opportunity Employer: It is policy to abide by all federal, state, and local laws prohibiting employment discrimination based on protected status. E-Verify: Living Spaces participates in E-Verify.
Applicant Privacy
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Essential Duties and Responsibilities
Ensure the store team is fully staffed with the right number of people and the right talent to meet standard work expectations.
Schedule coverage to optimize productivity and efficiency.
Lead store teams to execute channel strategy and meet sales, profit, and customer satisfaction goals.
Drive profitable outcomes by ensuring execution of Sales Leadership and Operations Standard Work.
Foster a Guest Firstulture by measuring guest feedback and engagement, and utilizing guest-satisfaction tools and social media reviews.
Identify gaps and create business plans for people and processes to change current reality.
Collaborate with Regional Director, Corporate Retail Operations, and cross-functional partners to develop a customer service strategy that builds brand awareness and drives sales.
Develop and execute strategic opportunities for the store and work cross-functionally to implement department plans.
Align strategies with company OKRs to meet or exceed goals and key results.
Prepare and execute a talent management plan, including succession planning.
Recruit, lead, and develop team members and cultivate a culture of high performance.
Hold ongoing talent conversations to develop leadership skills and build store bench strength.
Act as a Leadership Champion to improve performance through personal leadership and coaching.
Inspire and guide through coaching, mentoring, and leading by example.
Set clear expectations and hold teams accountable for performance results.
Manage budget, resources, staffing, and operations in accordance with business priorities.
Own the P&L and make financial decisions to drive store profitability.
Ensure brand presentation is executed in the store as defined by Style Guides.
Drive process discipline by focusing on SOPs and retail procedures.
Engage store TEC teams and develop plans to improve employee engagement.
Partner on community efforts to promote the brand.
Open and close the store as needed, including securing the building and managing alarms.
Qualifications
Education/Experience:
Bachelor’s degree (B.A. or B.S.) or equivalent in business, retail management, sales, merchandising, or related field preferred. 5 years in a direct customer-interactive environment required; high-volume management experience for 3 years required. Equivalent combination of education and experience will be considered.
Computer Skills:
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Supervisory Responsibilities:
Manage the store leadership team within the assigned region; develop and execute business strategies; ensure policy compliance; delegate and motivate to drive performance.
Position Hiring Range The hiring pay range provides a guide for compensation and is determined by factors including education, experience, skills, and market data. Living Spaces reserves the right to modify this pay range at any time.
Benefits
Medical
Dental
Vision
401(k) (full and part-time eligibility)
Vacation
Sick Time
Flex Spending Account
Employee Assistance Program
Equal Opportunity Employer: It is policy to abide by all federal, state, and local laws prohibiting employment discrimination based on protected status. E-Verify: Living Spaces participates in E-Verify.
Applicant Privacy
#J-18808-Ljbffr