Swords to Plowshares
Program Manager of Residential Services
Swords to Plowshares, San Francisco, California, United States, 94199
Overview
Program Manager of Residential Services
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Swords to Plowshares Location: 401 Van Ness Avenue, San Francisco, CA 94102 Schedule: Monday through Friday, 9 am to 5 pm Employment Type: Exempt, Full-time Salary: $86,112.00 annually Summary
The Program Manager of Residential Services (PMRS) is responsible for cultivating a strong sense of community within Swords to Plowshares’ supportive housing portfolio. This role oversees the delivery of Residential Services, including community engagement, tenant support programs, transportation coordination, and onsite events across multiple housing sites in San Francisco. The PMRS supervises a multidisciplinary team—including Community Organizers, Peer Specialists, Transportation Specialists, and a Service Assistant II—to ensure tenants have access to robust, consistent support and meaningful engagement opportunities. The PMRS also supports grant compliance, data documentation, quality assurance, and internal and external reporting. This position reports to the Deputy Director of Residential Services. Responsibilities
Client Services and Operations: Manage a team of Community Organizers and Peer Specialists to ensure consistent tenant engagement and a robust calendar of activities, services, and events. Manage Transportation Specialist(s) to deliver a safe and reliable transportation program, enabling tenants to attend offsite events and appointments. Manage the Service Assistant II who supports staff in unit habitability and activities of daily living services, including apartment cleaning and referrals to promote independent living. Lead community engagement efforts across housing sites and develop new tenant engagement strategies. Conduct outreach through one-on-one interactions with tenants, distributing flyers, promoting events, and discussing life circumstances when needed. Produce a monthly newsletter and calendar of events for all housing sites due two weeks prior to the end of the month for review and approval by the supervisory team. Support broader housing operations by attending and supporting community meetings, tenant council meetings, onsite peer support groups, audits, and other community events. Grants and Contracts: Ensure team members are accurately collecting and reporting data in the appropriate database to meet requirements for contracts (e.g., DAS and VSSR Pilot program). Maintain compliance with all contract guidelines and ensure supervisees adhere to funder expectations. Work with the agency’s Grants team to complete internal and external reporting for grant funders and other agency needs, as assigned. Maintain an organized system to keep track of documentation for events and activities (e.g., event flyers, sign-in sheets, grievances, feedback). Interacting with Leadership: Participate in weekly meetings with the Deputy Director of Residential Services. Attend all assigned meetings and training courses, including Cultural Humility and monthly Supervisor training. Attend external meetings as required by the agency and funders. Perform other related duties as assigned by the Deputy Director of Residential Services. The ability to travel between all housing sites is required; mileage is reimbursed. Other duties as assigned Supervisory Responsibilities
Supervise a roving team of residential services staff working at multiple housing sites, providing leadership rooted in supportive supervision and coaching. Schedule and conduct weekly 1:1 supervision sessions with assigned staff. Hire, onboard, train, and complete annual and ad-hoc performance evaluations of program staff. Facilitate weekly staff meetings and ensure that team members are up to date with all required training. Develop a system to ensure staff document all client services in the client case management database (ECM) or other databases. Adhere to confidentiality laws and HIPAA compliance guidelines; monitor staff to ensure compliance. Coordinate and facilitate staff training to meet internal standards and external funding requirements. Desired Qualifications
An understanding of the problems faced by veterans from all eras, including homelessness, substance use disorders, and PTSD and adjustment disorders. The ability to work with minimal supervision A valid California driver’s license and auto insurance Ability to perform all duties with reasonable accommodations Effective communication with a variety of personalities and comfort with at-risk populations, including Cultural Humility initiatives Excellent interpersonal and supervisory skills, including conflict resolution, crisis intervention, quality assurance, staff development, and performance appraisal Strong analytical and organizational skills Excellent written and verbal communication skills Basic computer skills with proficiency in Microsoft Office Experience
Four (4) years of experience providing services to disadvantaged clients Two (2) years of experience working in a residential setting Two (2) years of experience as a supervisor or team leader Education
Bachelor’s degree required in social work, counseling or another related field. Master’s degree preferred but experience may be a substitute. Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits. 100% employer sponsored medical, vision, dental coverage. Employee assistance program: 20 mental health counseling appointments available to all employees at no cost to employees. Generous paid time off, vacation accrual, and sick time policies. Access to legal benefits, employee discount program, and commuter benefits. 1-hour paid lunch period, professional development reimbursements, and annual education allowance. *Part-time or on-call employees may have different eligibility for certain benefits. Organizational Values and EEO
Swords to Plowshares is committed to cultural humility, inclusivity, and fighting injustice. We encourage applications from all qualified individuals. We are an Equal Employment Opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or veteran status. If you need accommodation due to a disability, contact employeesupport@stp-sf.org. Equal Employment Opportunity Statement
We comply with state and local nondiscrimination laws and provide equal opportunities regardless of race, color, religion, sex, national origin, disability, or veteran status. Note: This description reflects current duties and is not intended to be all-inclusive. For more information, visit www.swords-to-plowshares.org.
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Program Manager of Residential Services
at
Swords to Plowshares Location: 401 Van Ness Avenue, San Francisco, CA 94102 Schedule: Monday through Friday, 9 am to 5 pm Employment Type: Exempt, Full-time Salary: $86,112.00 annually Summary
The Program Manager of Residential Services (PMRS) is responsible for cultivating a strong sense of community within Swords to Plowshares’ supportive housing portfolio. This role oversees the delivery of Residential Services, including community engagement, tenant support programs, transportation coordination, and onsite events across multiple housing sites in San Francisco. The PMRS supervises a multidisciplinary team—including Community Organizers, Peer Specialists, Transportation Specialists, and a Service Assistant II—to ensure tenants have access to robust, consistent support and meaningful engagement opportunities. The PMRS also supports grant compliance, data documentation, quality assurance, and internal and external reporting. This position reports to the Deputy Director of Residential Services. Responsibilities
Client Services and Operations: Manage a team of Community Organizers and Peer Specialists to ensure consistent tenant engagement and a robust calendar of activities, services, and events. Manage Transportation Specialist(s) to deliver a safe and reliable transportation program, enabling tenants to attend offsite events and appointments. Manage the Service Assistant II who supports staff in unit habitability and activities of daily living services, including apartment cleaning and referrals to promote independent living. Lead community engagement efforts across housing sites and develop new tenant engagement strategies. Conduct outreach through one-on-one interactions with tenants, distributing flyers, promoting events, and discussing life circumstances when needed. Produce a monthly newsletter and calendar of events for all housing sites due two weeks prior to the end of the month for review and approval by the supervisory team. Support broader housing operations by attending and supporting community meetings, tenant council meetings, onsite peer support groups, audits, and other community events. Grants and Contracts: Ensure team members are accurately collecting and reporting data in the appropriate database to meet requirements for contracts (e.g., DAS and VSSR Pilot program). Maintain compliance with all contract guidelines and ensure supervisees adhere to funder expectations. Work with the agency’s Grants team to complete internal and external reporting for grant funders and other agency needs, as assigned. Maintain an organized system to keep track of documentation for events and activities (e.g., event flyers, sign-in sheets, grievances, feedback). Interacting with Leadership: Participate in weekly meetings with the Deputy Director of Residential Services. Attend all assigned meetings and training courses, including Cultural Humility and monthly Supervisor training. Attend external meetings as required by the agency and funders. Perform other related duties as assigned by the Deputy Director of Residential Services. The ability to travel between all housing sites is required; mileage is reimbursed. Other duties as assigned Supervisory Responsibilities
Supervise a roving team of residential services staff working at multiple housing sites, providing leadership rooted in supportive supervision and coaching. Schedule and conduct weekly 1:1 supervision sessions with assigned staff. Hire, onboard, train, and complete annual and ad-hoc performance evaluations of program staff. Facilitate weekly staff meetings and ensure that team members are up to date with all required training. Develop a system to ensure staff document all client services in the client case management database (ECM) or other databases. Adhere to confidentiality laws and HIPAA compliance guidelines; monitor staff to ensure compliance. Coordinate and facilitate staff training to meet internal standards and external funding requirements. Desired Qualifications
An understanding of the problems faced by veterans from all eras, including homelessness, substance use disorders, and PTSD and adjustment disorders. The ability to work with minimal supervision A valid California driver’s license and auto insurance Ability to perform all duties with reasonable accommodations Effective communication with a variety of personalities and comfort with at-risk populations, including Cultural Humility initiatives Excellent interpersonal and supervisory skills, including conflict resolution, crisis intervention, quality assurance, staff development, and performance appraisal Strong analytical and organizational skills Excellent written and verbal communication skills Basic computer skills with proficiency in Microsoft Office Experience
Four (4) years of experience providing services to disadvantaged clients Two (2) years of experience working in a residential setting Two (2) years of experience as a supervisor or team leader Education
Bachelor’s degree required in social work, counseling or another related field. Master’s degree preferred but experience may be a substitute. Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits. 100% employer sponsored medical, vision, dental coverage. Employee assistance program: 20 mental health counseling appointments available to all employees at no cost to employees. Generous paid time off, vacation accrual, and sick time policies. Access to legal benefits, employee discount program, and commuter benefits. 1-hour paid lunch period, professional development reimbursements, and annual education allowance. *Part-time or on-call employees may have different eligibility for certain benefits. Organizational Values and EEO
Swords to Plowshares is committed to cultural humility, inclusivity, and fighting injustice. We encourage applications from all qualified individuals. We are an Equal Employment Opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or veteran status. If you need accommodation due to a disability, contact employeesupport@stp-sf.org. Equal Employment Opportunity Statement
We comply with state and local nondiscrimination laws and provide equal opportunities regardless of race, color, religion, sex, national origin, disability, or veteran status. Note: This description reflects current duties and is not intended to be all-inclusive. For more information, visit www.swords-to-plowshares.org.
#J-18808-Ljbffr