IBM
Overview
Entry Level Technical Support Engineer
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IBM IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. You’ll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success. Why Join IBM Support?
IBM Support is a cornerstone of client success, known for: Industry-leading customer satisfaction. 24x7 global availability and proactive engagement with our clients. Secure data handling aligned with global standards. Expertise and efficiency powered by AI tools like watsonx and copilot. A culture of learning, collaboration, and innovation! Your Role And Responsibilities
Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud. Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM. Create and update knowledge base articles to share insights. Educate clients on product usage and best practices. Work with Engineering and Product teams to improve IBM solutions. Participate in proactive support activities such as upgrade planning and product adoption. Education and Qualifications
Bachelor's Degree Required Technical And Professional Expertise
Bachelor’s degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field. Strong communication skills and a passion for customer satisfaction. Familiarity with Windows/Linux operating systems. Basic understanding of troubleshooting and problem resolution. Fluent in English. Preferred Technical And Professional Experience
Experience within customer service teams. Exposure to programming languages like Java, Python, etc. Understanding of software development concepts and system integration. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at IBM by 2x Get notified about new Technical Support Engineer jobs in
San Jose, CA . Technical Support Specialist, Customer Service Tools
Palo Alto, CA $75,000 - $150,000 2 weeks ago Fremont, CA $116,000 - $132,000 3 months ago Milpitas, CA $80,000.00 - $120,000.00 1 week ago Redwood City, CA $120,000.00 - $160,000.00 1 week ago Staff Executive Technical Support Analyst
Mountain View, CA $148,500.00 - $201,000.00 1 week ago Sunnyvale, CA $90,000.00 - $110,000.00 1 month ago Sunnyvale, CA $88,000.00 - $107,000.00 4 months ago Santa Clara, CA $22.00 - $23.00 22 hours ago Silicon Valley, CA $73,500.00 - $244,000.00 1 month ago Elite Technical Support Engineer - Future Opportunities (US)
Santa Clara, CA $128,000 - $160,000 4 days ago Lead Executive IT Desktop Technical Support Analyst
Mountain View, CA $148,500 - $201,000 1 week ago Palo Alto, CA $90,000 - $150,000 3 weeks ago Sunnyvale, CA $86,900 - $106,300 2 months ago Redwood City, CA $40,000 - $95,000 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Entry Level Technical Support Engineer
at
IBM IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. You’ll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success. Why Join IBM Support?
IBM Support is a cornerstone of client success, known for: Industry-leading customer satisfaction. 24x7 global availability and proactive engagement with our clients. Secure data handling aligned with global standards. Expertise and efficiency powered by AI tools like watsonx and copilot. A culture of learning, collaboration, and innovation! Your Role And Responsibilities
Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud. Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM. Create and update knowledge base articles to share insights. Educate clients on product usage and best practices. Work with Engineering and Product teams to improve IBM solutions. Participate in proactive support activities such as upgrade planning and product adoption. Education and Qualifications
Bachelor's Degree Required Technical And Professional Expertise
Bachelor’s degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field. Strong communication skills and a passion for customer satisfaction. Familiarity with Windows/Linux operating systems. Basic understanding of troubleshooting and problem resolution. Fluent in English. Preferred Technical And Professional Experience
Experience within customer service teams. Exposure to programming languages like Java, Python, etc. Understanding of software development concepts and system integration. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at IBM by 2x Get notified about new Technical Support Engineer jobs in
San Jose, CA . Technical Support Specialist, Customer Service Tools
Palo Alto, CA $75,000 - $150,000 2 weeks ago Fremont, CA $116,000 - $132,000 3 months ago Milpitas, CA $80,000.00 - $120,000.00 1 week ago Redwood City, CA $120,000.00 - $160,000.00 1 week ago Staff Executive Technical Support Analyst
Mountain View, CA $148,500.00 - $201,000.00 1 week ago Sunnyvale, CA $90,000.00 - $110,000.00 1 month ago Sunnyvale, CA $88,000.00 - $107,000.00 4 months ago Santa Clara, CA $22.00 - $23.00 22 hours ago Silicon Valley, CA $73,500.00 - $244,000.00 1 month ago Elite Technical Support Engineer - Future Opportunities (US)
Santa Clara, CA $128,000 - $160,000 4 days ago Lead Executive IT Desktop Technical Support Analyst
Mountain View, CA $148,500 - $201,000 1 week ago Palo Alto, CA $90,000 - $150,000 3 weeks ago Sunnyvale, CA $86,900 - $106,300 2 months ago Redwood City, CA $40,000 - $95,000 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr