Stefanini Group
Join to apply for the
Desktop Support Specialist
role at
Stefanini Group .
Stefanini Group is hiring!
Exciting opportunity awaits.
Click Apply now or call (248) 582-6511 / email Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing!
Job Overview The Level 2 Team is considered the face of IT and serves as the window to the wider technology groups. Its responsibilities lie predominantly in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a client’s desk to provide best‑in‑class technology support or use remote tools to assist clients in remote offices or who are working from home.
Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Responsibilities
Provide swift and professional deskside IT support
Perform on‑site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in disaster recovery testing exercises
Uphold procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in the form of Knowledgebase articles
Meet or exceed expected customer service levels
Other duties as assigned by the Level 2 Support Manager
Qualifications
Minimum 2 years of relevant experience in a Desktop Support/IT Helpdesk role
Experience configuring, installing, troubleshooting and repairing printers, PCs and laptops
Hands‑on experience with Win 7, Win 10, Win 11 and Mac OS support
Windows 11 migration
Hardware / Software troubleshooting
Experience with VPN, soft phones, remote desktop, VDI
Asset tracking / inventory management
Phone and tablet support (Windows, iPhone, iOS, Android)
Experience with ticketing system (ServiceNow)
Strong communication skills
Excellent proven track record supporting clients in a financial environment
Excellent customer‑service based approach
Good written and verbal communication skills
Good time management skills
Strong organizational and analytical skills
Ability to multi‑task and work under pressure
Ability to work autonomously and within a team
Dress code: business casual
Salary and Benefits Listed salary ranges may vary based on experience, qualifications, and local market. Some positions may include bonuses or other incentives.
About Stefanini Group The Stefanini Group is a global provider of offshore, onshore, and near‑shore outsourcing, IT digital consulting, system integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in the Americas, Europe, Africa, and Asia, with more than 400 clients across a broad spectrum of markets including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence.
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Desktop Support Specialist
role at
Stefanini Group .
Stefanini Group is hiring!
Exciting opportunity awaits.
Click Apply now or call (248) 582-6511 / email Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing!
Job Overview The Level 2 Team is considered the face of IT and serves as the window to the wider technology groups. Its responsibilities lie predominantly in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a client’s desk to provide best‑in‑class technology support or use remote tools to assist clients in remote offices or who are working from home.
Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Responsibilities
Provide swift and professional deskside IT support
Perform on‑site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in disaster recovery testing exercises
Uphold procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in the form of Knowledgebase articles
Meet or exceed expected customer service levels
Other duties as assigned by the Level 2 Support Manager
Qualifications
Minimum 2 years of relevant experience in a Desktop Support/IT Helpdesk role
Experience configuring, installing, troubleshooting and repairing printers, PCs and laptops
Hands‑on experience with Win 7, Win 10, Win 11 and Mac OS support
Windows 11 migration
Hardware / Software troubleshooting
Experience with VPN, soft phones, remote desktop, VDI
Asset tracking / inventory management
Phone and tablet support (Windows, iPhone, iOS, Android)
Experience with ticketing system (ServiceNow)
Strong communication skills
Excellent proven track record supporting clients in a financial environment
Excellent customer‑service based approach
Good written and verbal communication skills
Good time management skills
Strong organizational and analytical skills
Ability to multi‑task and work under pressure
Ability to work autonomously and within a team
Dress code: business casual
Salary and Benefits Listed salary ranges may vary based on experience, qualifications, and local market. Some positions may include bonuses or other incentives.
About Stefanini Group The Stefanini Group is a global provider of offshore, onshore, and near‑shore outsourcing, IT digital consulting, system integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in the Americas, Europe, Africa, and Asia, with more than 400 clients across a broad spectrum of markets including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence.
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