HealthRIGHT 360
Care Manager, Enhanced Care Management (ECM)
HealthRIGHT 360, San Francisco, California, United States, 94199
Care Manager, Enhanced Care Management (ECM)
HealthRIGHT 360 provides hope, builds health, and changes lives for people in need by delivering comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
The Integrated Care Center Clinic is a federally qualified health center offering primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We serve individuals who are homeless, have mental illness or substance use disorders, or chronic medical conditions. We provide team-based care in an integrated setting. We are seeking a mission-driven service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.
Benefits and Perks
HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more
Employees qualify for public loan forgiveness programs
Training and professional development opportunities
Work with mission-driven, compassionate colleagues and make a difference every day in the work that you do
This is a union eligible position.
Job Summary The HealthRIGHT 360 ECM program is based in the Integrated Care Center Clinic, a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We serve individuals who are homeless, have mental illness or substance use disorders, or chronic medical conditions. We provide team-based care in an integrated care setting. We are seeking a mission-driven service leader who works well in a team, has experience with managing and supporting members, champions quality improvement, leads change, and is excited to innovate.
The Care Manager will provide intensive, client-centered case management to support patients in the ICC and across HealthRIGHT 360 programs in San Francisco, achieving stability, health, and self-sufficiency. The Case Manager I, under the Enhanced Care Management (ECM) program, maintains a caseload of members enrolled in a Managed Care Plan (MCP). This role delivers community-based case management services, linking clients to resources to address health benefits, physical and behavioral health care, substance use treatment, housing, employment, justice-involved issues, family services, and other social supports. In partnership with the San Francisco Health Plan and HealthRIGHT 360’s Integrated Care Clinic (ICC) at 1563 Mission Street, San Francisco, the Case Manager I provides coordinated care to a diverse patient population, collaborating with clinical and community providers to ensure comprehensive service delivery.
This is a field-based position requiring proactive outreach and engagement with members in the community, including visits to clients' homes, service provider sites, and other locations across San Francisco.
Key Responsibilities
Client Care and Care Coordination Responsibilities:
The Care Manager organizes patient care activities, shares information with the multi-disciplinary care team, and implements activities identified in the Managed Care Plan.
Identify eligible individuals from State Prisons, County Jails, hospitals, and other locations for MCP enrollment.
Engage members through multiple strategies (in-person, mail, email, texts, telephone; and outreach).
Maintain regular contact with all providers on the member’s care team, including Justice Involved oversight.
Ensure continuous and integrated care among all providers; coordinate with primary care, physical and developmental health, mental health, SUD treatment, housing, and related services.
Support member engagement in treatment (medication review/reconciliation, scheduling, reminders, transportation, accompaniment, and barrier reduction).
Engage with a multi-disciplinary care team to identify gaps and coordinate primary, behavioral, developmental, oral health, and Community Supports.
Assist with intake by completing assessments required by the MCP.
Monitor progress toward care management plan goals and provide input on the plan.
Assess care management needs and complete all Releases of Information.
Connect clients to benefits, healthcare services, employment, housing, community resources, and other supports.
Coordinate communication with external services, including scheduling appointments, communicating with probation, scheduling child visits, working with Family and Children Services, obtaining court minute orders, and providing appointment reminders for therapy and psychiatry.
Collaborate with clients and families to support reintegration into the community.
Collaborate with outside agencies to help clients obtain housing, sober living, recovery services, medical facilities, employment/education resources, DPSS, DMV, and other resources.
Clinical Documentation And Administrative Responsibilities
Write and complete all progress notes within 24 hours of service delivery.
Prepare progress letters and court reports for clients.
Complete all assigned peer reviews (chart audits) promptly.
Actively participate in group supervision, agency, and team meetings.
Participate in training opportunities and complete assigned training timely.
Training, Supervision And Quality Improvement Responsibilities
Attend and actively participate in assigned case conferences to discuss treatment needs collaboratively.
Communicate with all members of the behavioral health team, including medical, mental health, psychiatry, and substance use disorder staff.
Field-Based Responsibilities
This is a field-based position requiring frequent travel. A major component of the Care Manager role involves meeting ECM members where they are located and tailoring services to individual needs.
Engage clients at locations most attainable and desirable for service delivery, including medical management and SUD care plans.
Office space is available for case management activities, supervision, and required trainings.
Qualifications
Bachelor’s degree in social work or related field
Two years’ experience in the human service field and/or demonstrated expertise in substance use treatment, relapse prevention, and recovery preferred
Current First Aid and CPR certificate
Valid California driver’s license and access to registered and insured transportation
Experience working with clients experiencing acute withdrawal from substances
Experience delivering evidence-based practices preferred
Experience providing trauma-informed services preferred
Background check and Livescan required
Covid-19 vaccine and booster required; exemptions not accepted
We will consider qualified applicants with arrest and conviction records
Note: This description reflects essential duties and requirements and is not intended to be an exhaustive list of the position.
#J-18808-Ljbffr
The Integrated Care Center Clinic is a federally qualified health center offering primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We serve individuals who are homeless, have mental illness or substance use disorders, or chronic medical conditions. We provide team-based care in an integrated setting. We are seeking a mission-driven service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.
Benefits and Perks
HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more
Employees qualify for public loan forgiveness programs
Training and professional development opportunities
Work with mission-driven, compassionate colleagues and make a difference every day in the work that you do
This is a union eligible position.
Job Summary The HealthRIGHT 360 ECM program is based in the Integrated Care Center Clinic, a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We serve individuals who are homeless, have mental illness or substance use disorders, or chronic medical conditions. We provide team-based care in an integrated care setting. We are seeking a mission-driven service leader who works well in a team, has experience with managing and supporting members, champions quality improvement, leads change, and is excited to innovate.
The Care Manager will provide intensive, client-centered case management to support patients in the ICC and across HealthRIGHT 360 programs in San Francisco, achieving stability, health, and self-sufficiency. The Case Manager I, under the Enhanced Care Management (ECM) program, maintains a caseload of members enrolled in a Managed Care Plan (MCP). This role delivers community-based case management services, linking clients to resources to address health benefits, physical and behavioral health care, substance use treatment, housing, employment, justice-involved issues, family services, and other social supports. In partnership with the San Francisco Health Plan and HealthRIGHT 360’s Integrated Care Clinic (ICC) at 1563 Mission Street, San Francisco, the Case Manager I provides coordinated care to a diverse patient population, collaborating with clinical and community providers to ensure comprehensive service delivery.
This is a field-based position requiring proactive outreach and engagement with members in the community, including visits to clients' homes, service provider sites, and other locations across San Francisco.
Key Responsibilities
Client Care and Care Coordination Responsibilities:
The Care Manager organizes patient care activities, shares information with the multi-disciplinary care team, and implements activities identified in the Managed Care Plan.
Identify eligible individuals from State Prisons, County Jails, hospitals, and other locations for MCP enrollment.
Engage members through multiple strategies (in-person, mail, email, texts, telephone; and outreach).
Maintain regular contact with all providers on the member’s care team, including Justice Involved oversight.
Ensure continuous and integrated care among all providers; coordinate with primary care, physical and developmental health, mental health, SUD treatment, housing, and related services.
Support member engagement in treatment (medication review/reconciliation, scheduling, reminders, transportation, accompaniment, and barrier reduction).
Engage with a multi-disciplinary care team to identify gaps and coordinate primary, behavioral, developmental, oral health, and Community Supports.
Assist with intake by completing assessments required by the MCP.
Monitor progress toward care management plan goals and provide input on the plan.
Assess care management needs and complete all Releases of Information.
Connect clients to benefits, healthcare services, employment, housing, community resources, and other supports.
Coordinate communication with external services, including scheduling appointments, communicating with probation, scheduling child visits, working with Family and Children Services, obtaining court minute orders, and providing appointment reminders for therapy and psychiatry.
Collaborate with clients and families to support reintegration into the community.
Collaborate with outside agencies to help clients obtain housing, sober living, recovery services, medical facilities, employment/education resources, DPSS, DMV, and other resources.
Clinical Documentation And Administrative Responsibilities
Write and complete all progress notes within 24 hours of service delivery.
Prepare progress letters and court reports for clients.
Complete all assigned peer reviews (chart audits) promptly.
Actively participate in group supervision, agency, and team meetings.
Participate in training opportunities and complete assigned training timely.
Training, Supervision And Quality Improvement Responsibilities
Attend and actively participate in assigned case conferences to discuss treatment needs collaboratively.
Communicate with all members of the behavioral health team, including medical, mental health, psychiatry, and substance use disorder staff.
Field-Based Responsibilities
This is a field-based position requiring frequent travel. A major component of the Care Manager role involves meeting ECM members where they are located and tailoring services to individual needs.
Engage clients at locations most attainable and desirable for service delivery, including medical management and SUD care plans.
Office space is available for case management activities, supervision, and required trainings.
Qualifications
Bachelor’s degree in social work or related field
Two years’ experience in the human service field and/or demonstrated expertise in substance use treatment, relapse prevention, and recovery preferred
Current First Aid and CPR certificate
Valid California driver’s license and access to registered and insured transportation
Experience working with clients experiencing acute withdrawal from substances
Experience delivering evidence-based practices preferred
Experience providing trauma-informed services preferred
Background check and Livescan required
Covid-19 vaccine and booster required; exemptions not accepted
We will consider qualified applicants with arrest and conviction records
Note: This description reflects essential duties and requirements and is not intended to be an exhaustive list of the position.
#J-18808-Ljbffr