UPS Technical trainer Job at Delta Electronics Americas in Dallas

Are you passionate about empowering others through education and hands-on experience? Do you thrive in dynamic environments where technical expertise meets impactful communication? Delta Electronics is seeking a Technical Training Specialist to lead the charge in developing and delivering world-class training programs for our cutting-edge UPS systems and related technologies.

Key Responsibilities:

• Lead Training Sessions: Deliver engaging group and individual training in classroom, factory, and onsite settings for Delta employees, ASP technicians, first responders, and sales partners.
• Develop Training Programs: Collaborate with the Global Technical Support Team to create and formalize cohesive training materials tailored to assigned products.
• Measure Impact: Assess training effectiveness through evaluations and ongoing performance metrics.
• Maintain Records: Track certifications and training history for internal and external participants.
• Provide Technical Support: Share product updates and offer expert assistance via phone, email, and field visits.
• Promote Products: Represent Delta’s solutions to customers and partners, generating leads and fostering relationships.
• Support RMA Processes: Manage product and parts returns and related administrative tasks.
• Ensure ISO Compliance: Participate in ISO action teams to uphold quality standards.
• Collaborate Cross-Functionally: Work with Product Managers to identify training needs and refreshers.
• Be a Brand Ambassador: Uphold Delta’s values and image in all interactions with internal teams, customers, and suppliers.

Qualifications & Skills:

• Bachelor’s degree in Engineering or related field (or equivalent experience).
• 3–5 years of experience in service support or technical training.
• Deep knowledge of UPS systems and peripherals.
• Exceptional communication, presentation, and interpersonal skills.
• Proficiency in Microsoft Office, especially PowerPoint.
• Willingness to travel up to 60%.

💼 Why Join Delta?

• Work with a global leader in power and energy solutions.
• Make a tangible impact by educating and empowering technical professionals.
• Collaborate with passionate teams across engineering, support, and sales.
• Enjoy a dynamic role that blends technical expertise with people development.