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We are seeking a motivated Collections Specialist to join our team. In this role, you will be responsible for executing a variety of collection efforts on consumer and mortgage accounts that are at different stages of delinquency. Your objective will be to effectively minimize losses, boost recoveries, and reduce delinquency across various account types, including:
Installment loans
Revolving accounts
Lease accounts
Credit card accounts
Overdraft/Goldlines
Mortgage loans
As a Collections Specialist, you will handle moderate accounts and calls, and you will have individual performance targets tailored to your specific responsibilities.
Key Responsibilities:
Utilize predictive dialers and manual inbound/outbound calls to collect payments or recover charge-offs.
Prepare files for repossession, charge-off, Notice of Default (NOD), and skip tracing activities.
Assess customers' financial situations for potential referrals for loss mitigation.
Update customer accounts and send correspondence using various collection systems.
Ensure compliance with the Fair Debt Collection Practices Act, relevant Collection Laws, and the Fair Credit Reporting Act.
Your contributions will play a vital role in maintaining the financial health of both our clients and the organization. Apply now and become a crucial part of our collections team!