The Wurzak Hotel Group
Hotel Manager, The Dalmar, a Tribute Portfolio Hotel
The Wurzak Hotel Group, Fort Lauderdale, Florida, us, 33336
Overview
Hotel Manager, The Dalmar, a Tribute Portfolio Hotel Fort Lauderdale, FL — The Dalmar a Tribute Portfolio Hotel & Element Fort Lauderdale Hotel, as part of the Wurzak Hotel Group, located in downtown Fort Lauderdale, FL is looking for a Complex Hotel Manager / Assistant General Manager (AGM) to join their senior leadership team. This position functions as the strategic business leader of the property's full-service Hotel Operations. Areas of responsibility may include Front Office, Guest Services, Concierge, Engineering, Food & Beverage, Housekeeping, Security, Valet, as applicable. The Complex Assistant General Manager works with direct reports (Department Heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. The Complex Assistant General Manager develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees as well as provides a return on investment. Responsibilities
Assisting the Managing Director in managing daily hotel operations to drive guest service excellence and financial profitability. Overseeing guest services and housekeeping for both properties. Demonstrating effective communication and strong leadership skills. Delegating responsibilities, organizing complex projects, and establishing priorities in line with hotel goals. The Dalmar & Element Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. General Requirements
Guest Satisfaction and Employee Engagement/Development
Ensure guest and team member satisfaction Maximize profit through appropriate staffing, revenue generation, and efficient and effective cost-controlling measures. Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement. Implements and manages the daily quality processes for the Hotel Complex, which includes communicating goals, driving staff member development, ensuring compliance with Brand Standards, overseeing product and performance quality, handling service recovery, and proactively preventing issues. Handle emergency situations and other incidents. Fields guest complaints, conducted through research to develop the most effective solutions and negotiate results. Prepares written correspondence to customers. Listens and extends assistance to resolve guest concerns. Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads, managers, supervisors, and line-level employees. Operations
Directly oversees Rooms and Guest Services divisions. Offers supervision to the entire hotel operations staff, enforcing policies, and developing plans for carrying out work programs. Areas of responsibility include: Front Office, Guest Services, Concierge, Engineering, Food & Beverage, Housekeeping, Security, Valet, as applicable. Schedules self to the needs of the business to include nights, weekends and holidays as necessary. Assist in hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests’ inquiries and resolving concerns, and meeting participation and facilitation. Ensure communication channels are in place between departments and follow up accordingly, for accountability. Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies. Works closely with the Managing Director in monitoring policies and guidelines in the day-to-day operation of the Hotel to ensure profitability and consistency. Oversee and be accountable for compliance with all legal requirements, including OSHA, health department, fire regulations, etc. Maintain adherence and promotion of Company's corporate identity. Develop and maintain good working relationships with public authorities, community relations, and key contacts. Any other tasks/duties as requested by management. Education and Experience
4-year bachelor\u2019s degree in Business Administration, Hotel and/or Restaurant Management, or related major; or, equivalent training and experience. Luxury Director of Operations, Assistant General Manager, or General Manager experience in a full-service hotel preferred. Minimum 6 years of experience in hotel management, preferably in a complex hotel. Previous Marriott experience, working knowledge of Lightspeed, GXP, MGS required Ability to understand and provide friendly guest service. Ability to correctly process check-ins and check-outs, answer questions, and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations. Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing, and accounting policies and procedures. Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Excellent communication skills as well as managerial and leadership skills Proactive and results-driven. Both a team player and captain (hands-on leader). Attention to details, good organizational skills, and efficient time management. Our Perks
Competitive Salary Paid Time Off Medical, Dental, Vision health insurance Robust supplemental insurance for Life, AD&D, Pets, legal and more Wellness programs for mental, physical, and financial wellness Hotel and travel discounts Generous retirement/401k benefits Who We Are
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies. WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws. EEO m/f/d/h Seniority level
Director Employment type
Part-time Job function
Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at The Wurzak Hotel Group by 2x Get notified about new Hotel Manager jobs in Fort Lauderdale, FL. Hotel Manager, The Dalmar, a Tribute Portfolio Hotel – Miami Beach, FL $150,000.00-$200,000.00 2 weeks ago Front Desk Supervisor - Westin Fort Lauderdale Director of Rooms (Shipboard, 2nd Rotation) Guest Services Manager - The Diplomat Beach Resort, Curio Collection by Hilton Hollywood, FL $83,000.00-$88,000.00 2 weeks ago Miami Beach, FL $95,000.00-$120,000.00 1 day ago Hilton Full Service Task Force General Manager Fort Lauderdale, FL $18,000.00-$50,000.00 2 months ago General Manager, The Hotel Bar - The Diplomat Beach Resort, Curio by Hilton Boca Raton, FL $75,000.00-$90,000.00 1 day ago Miami, FL $80,000.00-$80,000.00 2 weeks ago Miami Beach, FL $180,000.00-$225,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Hotel Manager, The Dalmar, a Tribute Portfolio Hotel Fort Lauderdale, FL — The Dalmar a Tribute Portfolio Hotel & Element Fort Lauderdale Hotel, as part of the Wurzak Hotel Group, located in downtown Fort Lauderdale, FL is looking for a Complex Hotel Manager / Assistant General Manager (AGM) to join their senior leadership team. This position functions as the strategic business leader of the property's full-service Hotel Operations. Areas of responsibility may include Front Office, Guest Services, Concierge, Engineering, Food & Beverage, Housekeeping, Security, Valet, as applicable. The Complex Assistant General Manager works with direct reports (Department Heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. The Complex Assistant General Manager develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees as well as provides a return on investment. Responsibilities
Assisting the Managing Director in managing daily hotel operations to drive guest service excellence and financial profitability. Overseeing guest services and housekeeping for both properties. Demonstrating effective communication and strong leadership skills. Delegating responsibilities, organizing complex projects, and establishing priorities in line with hotel goals. The Dalmar & Element Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. General Requirements
Guest Satisfaction and Employee Engagement/Development
Ensure guest and team member satisfaction Maximize profit through appropriate staffing, revenue generation, and efficient and effective cost-controlling measures. Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement. Implements and manages the daily quality processes for the Hotel Complex, which includes communicating goals, driving staff member development, ensuring compliance with Brand Standards, overseeing product and performance quality, handling service recovery, and proactively preventing issues. Handle emergency situations and other incidents. Fields guest complaints, conducted through research to develop the most effective solutions and negotiate results. Prepares written correspondence to customers. Listens and extends assistance to resolve guest concerns. Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads, managers, supervisors, and line-level employees. Operations
Directly oversees Rooms and Guest Services divisions. Offers supervision to the entire hotel operations staff, enforcing policies, and developing plans for carrying out work programs. Areas of responsibility include: Front Office, Guest Services, Concierge, Engineering, Food & Beverage, Housekeeping, Security, Valet, as applicable. Schedules self to the needs of the business to include nights, weekends and holidays as necessary. Assist in hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests’ inquiries and resolving concerns, and meeting participation and facilitation. Ensure communication channels are in place between departments and follow up accordingly, for accountability. Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies. Works closely with the Managing Director in monitoring policies and guidelines in the day-to-day operation of the Hotel to ensure profitability and consistency. Oversee and be accountable for compliance with all legal requirements, including OSHA, health department, fire regulations, etc. Maintain adherence and promotion of Company's corporate identity. Develop and maintain good working relationships with public authorities, community relations, and key contacts. Any other tasks/duties as requested by management. Education and Experience
4-year bachelor\u2019s degree in Business Administration, Hotel and/or Restaurant Management, or related major; or, equivalent training and experience. Luxury Director of Operations, Assistant General Manager, or General Manager experience in a full-service hotel preferred. Minimum 6 years of experience in hotel management, preferably in a complex hotel. Previous Marriott experience, working knowledge of Lightspeed, GXP, MGS required Ability to understand and provide friendly guest service. Ability to correctly process check-ins and check-outs, answer questions, and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations. Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing, and accounting policies and procedures. Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Excellent communication skills as well as managerial and leadership skills Proactive and results-driven. Both a team player and captain (hands-on leader). Attention to details, good organizational skills, and efficient time management. Our Perks
Competitive Salary Paid Time Off Medical, Dental, Vision health insurance Robust supplemental insurance for Life, AD&D, Pets, legal and more Wellness programs for mental, physical, and financial wellness Hotel and travel discounts Generous retirement/401k benefits Who We Are
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies. WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws. EEO m/f/d/h Seniority level
Director Employment type
Part-time Job function
Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at The Wurzak Hotel Group by 2x Get notified about new Hotel Manager jobs in Fort Lauderdale, FL. Hotel Manager, The Dalmar, a Tribute Portfolio Hotel – Miami Beach, FL $150,000.00-$200,000.00 2 weeks ago Front Desk Supervisor - Westin Fort Lauderdale Director of Rooms (Shipboard, 2nd Rotation) Guest Services Manager - The Diplomat Beach Resort, Curio Collection by Hilton Hollywood, FL $83,000.00-$88,000.00 2 weeks ago Miami Beach, FL $95,000.00-$120,000.00 1 day ago Hilton Full Service Task Force General Manager Fort Lauderdale, FL $18,000.00-$50,000.00 2 months ago General Manager, The Hotel Bar - The Diplomat Beach Resort, Curio by Hilton Boca Raton, FL $75,000.00-$90,000.00 1 day ago Miami, FL $80,000.00-$80,000.00 2 weeks ago Miami Beach, FL $180,000.00-$225,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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