Shamin Hotels, Inc.
Overview
The Front Desk Supervisor will assist in the supervision of the front desk staff to ensure guest service and operations meet standards. This position works the front desk as needed, trains staff, and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, and verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations. Responsibilities
Organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, verify and adjust billing, activate and distribute room keys, and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed guest expectations. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality Location: Williamsburg, VA. Compensation: $17.00-$19.00 per hour. Application timing in listing reflects historical posting data.
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The Front Desk Supervisor will assist in the supervision of the front desk staff to ensure guest service and operations meet standards. This position works the front desk as needed, trains staff, and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, and verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations. Responsibilities
Organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, verify and adjust billing, activate and distribute room keys, and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed guest expectations. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality Location: Williamsburg, VA. Compensation: $17.00-$19.00 per hour. Application timing in listing reflects historical posting data.
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