Appian
Customer Success Manager - Commercial (Raleigh)
Appian, Raleigh, North Carolina, United States, 27601
Overview
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading companies across many industries in transforming their businesses through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success. Join Appian to work with a team that values intensity and excellence, holds itself accountable, and aims to achieve the best results for customers and the business. Responsibilities
Uncover and shape each customer’s desired goals, translate these objectives into actionable and prioritized plans, and drive execution of these plans with the customer. Drive adoption by empowering clients to become more self-sufficient with building and managing Appian applications and solutions. Identify opportunities for Appian to reach the client’s business goals and articulate business value cases for additional investment in expanding the customer’s use of Appian. Identify and remove barriers to successful adoption and expansion of the customer’s use of Appian software. Establish yourself as a strategic partner and trusted advisor with key client stakeholders by demonstrating alignment between Appian’s capabilities and the client’s evolving business strategy. Monitor account health to ensure customer satisfaction and identify opportunities for impactful intervention. What You’ll Need
Bachelor’s degree, ideally in a technical field. Superb consulting skills and proven results as a trusted advisor to drive business value for customers. Excellent written and spoken communication to executive level business and technical audiences. Strong organization and project management skills with attention to detail. Experience with technology implementation, consulting, success management, and/or advisory services, ideally 5+ years. Experience with building, implementing, configuring, deploying, and/or testing of enterprise technology solutions using a software product or platform, ideally in SaaS/PaaS (examples include workflow, intelligent automation, low-code development, BPM, CRM, ERP, EAI, RPA, ITSM, ECM, EHR). Understanding of integrating web services, data integration architecture, data systems, and/or enterprise architecture; ability to learn and explain how technology drives business value. Experience with agile software development practices. Willingness to travel occasionally, up to 25-50%. Tools and Resources
Training and Development: onboarding-focused skills and knowledge for success, mentorship programs, and ongoing learning opportunities. Growth Opportunities: leadership development, Appian University, skills-based training, and tuition reimbursement. Community: inclusive culture with employee-led affinity groups and activities to connect with colleagues and broader initiatives. About Appian
Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize processes. For more information, visit appian.com. [Nasdaq: APPN] Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to characteristics protected by law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com.
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We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading companies across many industries in transforming their businesses through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success. Join Appian to work with a team that values intensity and excellence, holds itself accountable, and aims to achieve the best results for customers and the business. Responsibilities
Uncover and shape each customer’s desired goals, translate these objectives into actionable and prioritized plans, and drive execution of these plans with the customer. Drive adoption by empowering clients to become more self-sufficient with building and managing Appian applications and solutions. Identify opportunities for Appian to reach the client’s business goals and articulate business value cases for additional investment in expanding the customer’s use of Appian. Identify and remove barriers to successful adoption and expansion of the customer’s use of Appian software. Establish yourself as a strategic partner and trusted advisor with key client stakeholders by demonstrating alignment between Appian’s capabilities and the client’s evolving business strategy. Monitor account health to ensure customer satisfaction and identify opportunities for impactful intervention. What You’ll Need
Bachelor’s degree, ideally in a technical field. Superb consulting skills and proven results as a trusted advisor to drive business value for customers. Excellent written and spoken communication to executive level business and technical audiences. Strong organization and project management skills with attention to detail. Experience with technology implementation, consulting, success management, and/or advisory services, ideally 5+ years. Experience with building, implementing, configuring, deploying, and/or testing of enterprise technology solutions using a software product or platform, ideally in SaaS/PaaS (examples include workflow, intelligent automation, low-code development, BPM, CRM, ERP, EAI, RPA, ITSM, ECM, EHR). Understanding of integrating web services, data integration architecture, data systems, and/or enterprise architecture; ability to learn and explain how technology drives business value. Experience with agile software development practices. Willingness to travel occasionally, up to 25-50%. Tools and Resources
Training and Development: onboarding-focused skills and knowledge for success, mentorship programs, and ongoing learning opportunities. Growth Opportunities: leadership development, Appian University, skills-based training, and tuition reimbursement. Community: inclusive culture with employee-led affinity groups and activities to connect with colleagues and broader initiatives. About Appian
Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize processes. For more information, visit appian.com. [Nasdaq: APPN] Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to characteristics protected by law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com.
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