Harvard University
Manager, Systems & Technology, Bloomberg Center for Cities
Harvard University, Cambridge, Massachusetts, us, 02140
Overview
Manager, Systems & Technology at the Bloomberg Center for Cities, Harvard University. Reports to the Director, Operations and Systems. This role oversees the suite of systems and tools that enable the success of the team and faculty, ensuring smooth and reliable operation of internal systems, software, and technology services. The Bloomberg Center for Cities serves a global community focused on improving public management, leadership, and governance. The center collaborates across Harvard to inform and inspire local government leaders, researchers, students, and practitioners who work to improve the lives of residents worldwide. Responsibilities
Systems Administration Create and manage user accounts, permissions, and access controls; optimize configuration of software applications; identify and implement enhancements in collaboration with university partners. Apply IT policies and best practices to ensure reliability, security, and efficiency; provide first-rate technical support to staff using HKS IT resources as needed. Maintain systems inventory and technical documentation; generate performance/usage reports; ensure cost efficiency; serve as primary contact for application vendors. Salesforce Support Collaborate with the school's CRM team to provide technical support, facilitate data imports, and make configuration updates. Perform admin-level tasks for the center (list views, data cleanup, reports, dashboards). Provide end-user training on universal tasks (logging activities, report templates, creating contacts). Support Salesforce development projects through all phases from requirements to user acceptance testing, deployment, and adoption. Asset Management Oversee IT procurement, ensuring timely acquisition, distribution, and replacement of assets. Maintain accurate inventory for computers, phones, and IT accessories. Support users with booking systems, conference room media/technology setup, and loaner equipment; collaborate with HKS IT and Media Services to resolve issues efficiently. Operational Support and Projects Support operational systems and workflows (forms, ticketing system, SharePoint pages, file management, automation, etc.). Assist with distribution lists and shared mailboxes; support IT projects by gathering requirements, reporting progress, and recommending product/configuration/design choices. Support adoption of emerging technologies, especially AI-powered tools, to improve productivity and service delivery; help staff integrate AI into project workflows. Collaborate with team members on ad-hoc projects to achieve operational excellence. Qualifications
Basic Qualifications: Minimum of two years' post-secondary education or relevant work experience. Additional Qualifications and Skills: Bachelor's Degree and 6 years of relevant IT experience (support specialist, systems coordinator, DBA, business systems analyst, or equivalent). Advanced knowledge of enterprise software (Microsoft Office, Salesforce, Slack, Airtable, Dropbox) preferred; hands-on Salesforce administration and configuration experience a plus. Demonstrated ability to learn new technologies; familiarity with IT support processes, ticketing, and project management tools. Familiarity with AI-powered tools and emerging technologies; ability to evaluate applicability and assist colleagues in integrating them into workflows. Strong attention to detail, collaborative mindset, and ability to work across a cross-functional team; self-motivated, proactive, and analytical. Excellent communication skills and ability to translate complex ideas into clear, actionable guidance. Understanding of computer hardware, audio/visual equipment, operating systems, and networking is a plus; strong interpersonal skills and integrity. Commitment to building a diverse and inclusive team. Certificates and Licenses: Completion of Harvard IT Academy foundational courses (or external equivalent) preferred. Additional Information
Appointment End Date:
This is a fully benefits-eligible term appointment through June 30, 2026, with possible renewal. Standard Hours/Schedule:
35 hours per week. Visa Sponsorship Information:
Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening:
Identity, Education verification. Work Format This position is based at a Harvard campus location with some remote work options. Remote work must be performed within one of the Harvard Registered Payroll States. Additional details will be discussed during the interview process. Salary Grade and Benefits Salary grade 057. See Harvard's Salary Ranges for details. Harvard offers a comprehensive benefits package including paid time off, health insurance, retirement plans, wellbeing resources, professional development, and campus perks. EEO/Non-Discrimination
Harvard University is committed to equal opportunity and non-discrimination. Our policies prohibit discrimination based on race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other protected characteristic. Harvard’s equal employment opportunity and non-discrimination policies support a diverse and inclusive workplace. PI277789615
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Manager, Systems & Technology at the Bloomberg Center for Cities, Harvard University. Reports to the Director, Operations and Systems. This role oversees the suite of systems and tools that enable the success of the team and faculty, ensuring smooth and reliable operation of internal systems, software, and technology services. The Bloomberg Center for Cities serves a global community focused on improving public management, leadership, and governance. The center collaborates across Harvard to inform and inspire local government leaders, researchers, students, and practitioners who work to improve the lives of residents worldwide. Responsibilities
Systems Administration Create and manage user accounts, permissions, and access controls; optimize configuration of software applications; identify and implement enhancements in collaboration with university partners. Apply IT policies and best practices to ensure reliability, security, and efficiency; provide first-rate technical support to staff using HKS IT resources as needed. Maintain systems inventory and technical documentation; generate performance/usage reports; ensure cost efficiency; serve as primary contact for application vendors. Salesforce Support Collaborate with the school's CRM team to provide technical support, facilitate data imports, and make configuration updates. Perform admin-level tasks for the center (list views, data cleanup, reports, dashboards). Provide end-user training on universal tasks (logging activities, report templates, creating contacts). Support Salesforce development projects through all phases from requirements to user acceptance testing, deployment, and adoption. Asset Management Oversee IT procurement, ensuring timely acquisition, distribution, and replacement of assets. Maintain accurate inventory for computers, phones, and IT accessories. Support users with booking systems, conference room media/technology setup, and loaner equipment; collaborate with HKS IT and Media Services to resolve issues efficiently. Operational Support and Projects Support operational systems and workflows (forms, ticketing system, SharePoint pages, file management, automation, etc.). Assist with distribution lists and shared mailboxes; support IT projects by gathering requirements, reporting progress, and recommending product/configuration/design choices. Support adoption of emerging technologies, especially AI-powered tools, to improve productivity and service delivery; help staff integrate AI into project workflows. Collaborate with team members on ad-hoc projects to achieve operational excellence. Qualifications
Basic Qualifications: Minimum of two years' post-secondary education or relevant work experience. Additional Qualifications and Skills: Bachelor's Degree and 6 years of relevant IT experience (support specialist, systems coordinator, DBA, business systems analyst, or equivalent). Advanced knowledge of enterprise software (Microsoft Office, Salesforce, Slack, Airtable, Dropbox) preferred; hands-on Salesforce administration and configuration experience a plus. Demonstrated ability to learn new technologies; familiarity with IT support processes, ticketing, and project management tools. Familiarity with AI-powered tools and emerging technologies; ability to evaluate applicability and assist colleagues in integrating them into workflows. Strong attention to detail, collaborative mindset, and ability to work across a cross-functional team; self-motivated, proactive, and analytical. Excellent communication skills and ability to translate complex ideas into clear, actionable guidance. Understanding of computer hardware, audio/visual equipment, operating systems, and networking is a plus; strong interpersonal skills and integrity. Commitment to building a diverse and inclusive team. Certificates and Licenses: Completion of Harvard IT Academy foundational courses (or external equivalent) preferred. Additional Information
Appointment End Date:
This is a fully benefits-eligible term appointment through June 30, 2026, with possible renewal. Standard Hours/Schedule:
35 hours per week. Visa Sponsorship Information:
Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening:
Identity, Education verification. Work Format This position is based at a Harvard campus location with some remote work options. Remote work must be performed within one of the Harvard Registered Payroll States. Additional details will be discussed during the interview process. Salary Grade and Benefits Salary grade 057. See Harvard's Salary Ranges for details. Harvard offers a comprehensive benefits package including paid time off, health insurance, retirement plans, wellbeing resources, professional development, and campus perks. EEO/Non-Discrimination
Harvard University is committed to equal opportunity and non-discrimination. Our policies prohibit discrimination based on race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other protected characteristic. Harvard’s equal employment opportunity and non-discrimination policies support a diverse and inclusive workplace. PI277789615
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