Great Day Improvements
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Call Center Manager
role at
Great Day Improvements .
As the Call Center / Inside Sales Manager, you will be responsible for managing and overseeing Great Day Improvements brands. You will monitor the departments of each brand to ensure that standards are being met, leads are being maintained, and goals are being achieved. The Call Center / Inside Sales Manager is the link between all departments at GDI and is expected to maintain communication with leaders in other departments across all brands.
Key responsibilities include:
Develop and implement scripting, protocols, and training material for the Call Center / Inside Sales Department.
Staff each brand and maintain call center campaigns.
Provide guidance and drive results alongside assistant managers.
Report on each brand’s performance and ensure goals are achieved.
Communicate with marketing and sales teams regarding leads, protocols, and scheduling availability.
Collaborate with third‑party vendors regarding lead generation, dialing software, and call center systems.
Lead a large team of people and motivate them daily.
Be available during the work week as necessary.
Pay Rate:
$55,000 - $65,000 per year
Location:
Bedford Heights, OH (On‑site)
Qualifications
1-3 years of experience in inside sales, customer service, or marketing.
Experience using a CRM system.
Excellent communication and interpersonal skills.
Ability to multi‑task and manage time effectively.
Strong analytical and organizational skills.
Education and Experience
1-3 years of experience in inside sales, customer service, and/or marketing required.
Experience using a CRM system required.
Compensation and Benefits
Competitive compensation packages.
Medical, Dental, and Vision Insurance with plan options.
Basic and voluntary life and AD&D insurance for employee and family.
401(k) retirement plan with company match.
Paid Time Off (PTO). For vacations, personal, and sick day needs.
GDI is an Equal Employment Opportunity Employer.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Construction
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Call Center Manager
role at
Great Day Improvements .
As the Call Center / Inside Sales Manager, you will be responsible for managing and overseeing Great Day Improvements brands. You will monitor the departments of each brand to ensure that standards are being met, leads are being maintained, and goals are being achieved. The Call Center / Inside Sales Manager is the link between all departments at GDI and is expected to maintain communication with leaders in other departments across all brands.
Key responsibilities include:
Develop and implement scripting, protocols, and training material for the Call Center / Inside Sales Department.
Staff each brand and maintain call center campaigns.
Provide guidance and drive results alongside assistant managers.
Report on each brand’s performance and ensure goals are achieved.
Communicate with marketing and sales teams regarding leads, protocols, and scheduling availability.
Collaborate with third‑party vendors regarding lead generation, dialing software, and call center systems.
Lead a large team of people and motivate them daily.
Be available during the work week as necessary.
Pay Rate:
$55,000 - $65,000 per year
Location:
Bedford Heights, OH (On‑site)
Qualifications
1-3 years of experience in inside sales, customer service, or marketing.
Experience using a CRM system.
Excellent communication and interpersonal skills.
Ability to multi‑task and manage time effectively.
Strong analytical and organizational skills.
Education and Experience
1-3 years of experience in inside sales, customer service, and/or marketing required.
Experience using a CRM system required.
Compensation and Benefits
Competitive compensation packages.
Medical, Dental, and Vision Insurance with plan options.
Basic and voluntary life and AD&D insurance for employee and family.
401(k) retirement plan with company match.
Paid Time Off (PTO). For vacations, personal, and sick day needs.
GDI is an Equal Employment Opportunity Employer.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Construction
#J-18808-Ljbffr