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Reid Health

EHR Certified Analyst 1 - Epic Willow Ambulatory

Reid Health, Richmond, Indiana, United States, 47374

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EHR Certified Analyst 1 - Epic Willow Ambulatory Schedule: Day Shift. Salaried. 8:00am – 5:00pm.

Responsible for design, analysis, testing, installation, and support activities for Epic-related information system solutions as required that are developed or acquired as part of the overall hospital network of integrated computer systems. Incumbents must be able to help and consult to enterprise departments, with system application issues, and serve as technical coordinator between departments and any outside vendors. In-depth knowledge of Epic software is obtained by attending Epic training with completion of application certification projects and tests. Training may be onsite at Verona, Wisconsin or virtually from the office.

Overview Of Responsibilities

Completes assigned Epic certifications, training, projects, and testing.

Works closely with our other EHR Certified Analysts for assigned applications.

Completes Epic related tasks assigned by supervisor.

Provides technical subject matter expertise and business process knowledge to project teams analyzing systemic or process issues within assigned areas.

Provides input on alternative solutions ensuring the project team is fully educated on required effort, technical constraints, and impacts to existing system stability.

Assists departments / project teams in defining requirements for new systems.

Assists project manager in development of project plans focusing on technical work requirements and effort.

Participates in vendor selection process including demonstrations and functional comparison activities.

Completes appropriate departmental pre-purchase checklists and documentation.

Provides input into contract / statement of work for new systems / functionality in supported areas.

Provides input to design team in development of updated process diagrams, screen layouts, and any other elements of the design as defined by the project team.

Writes design specifications.

Completes system build / development tasks based on design specifications.

Completes unit testing of system components validating accuracy of build as defined by specifications.

Participates in testing using test scripts to validate business processes.

Participates in development and validation of training material.

Participates in training sessions ensuring appropriate knowledge transfer to end users.

Participates in go-live events providing support, training, and troubleshooting assistance to deployment teams.

Provides technical support to system end users functioning as the primary resource for managing and resolving system issues.

Maintains software for assigned systems at supportable levels and communicates available updates and enhancements to end users.

Monitors incident tickets and provides timely resolution of same.

Maintains detailed system documentation reflecting system architecture, security, and other requirements as defined in documentation templates.

Leads analysis of current state.

Develops alternative solutions and leads teams through analysis.

Develops project plans for small to medium implementations / upgrades.

Coordinates vendor selection activities.

Leads system design teams ensuring all business processes are addressed within specifications.

Develops comprehensive test plans that cover organizational business processes affected by implementation.

Coordinates cross-functional integrated testing managing schedules, organizing staff, and tracking issues.

Participates in coordination of go-live event developing detailed plan and coordinating resources.

Participates in change management activities for assigned systems.

Coordinates optimization activities proactively identifying improvements that allow end users to function more effectively.

Communicates successfully at all levels of the organization.

Functions independently executing assignments with minimal oversight.

Participates in implementations having high complexity / organizational visibility.

Keeps abreast of current industry developments and trends.

Advises supervisor of progress on projects and any key issues.

Understands the Quality Assurance and Improvement Plan and participates in department activities as requested.

Perform other assignments as specified by supervisor.

Epic Certifications & Application Information

ADT/Cadence/Grand Central

This position includes four Epic certifications - ADT/Prelude, Cadence, Grand Central, and Referrals. The ADT/Cadence/Grand Central Analyst is responsible for the scheduling and registration applications. Prior experience or knowledge in ambulatory and hospital revenue cycle workflows, scheduling, registration, patient accounting, HIM, and/or authorization/precertification processes is a benefit. Areas that integrate with these applications include check-in, registration, benefits, referrals, bed management, and orders.

Ambulatory Certifications

This position includes four Epic Ambulatory certifications – Ambulatory, Bones, Urgent Care, and Care Everywhere. The Ambulatory Analyst is responsible for the configuration of the ambulatory application to meet the needs of the ambulatory offices. Prior experience in ambulatory orders and integration applications is a benefit. This position will work closely with our Orders, Patient Access, and PB Analysts as well as other third-party vendors.

ASAP

This position includes Epic ASAP Certification. The ASAP Analyst is responsible for the emergency department application. Prior experience or knowledge in emergency department operations and workflows is a benefit. This position includes responsibility for 3rd party applications i.e., Trauma.

Cupid/Radiant

This position includes two Epic certifications – Cupid and Radiant. The Cupid/Radiant Analyst is responsible for the cardiology and radiology applications. Prior experience or knowledge in cardiology and radiology as well as the multiple 3rd party systems that integrate with these applications is a benefit.

ClinDoc

This position includes three Epic certifications – EpicCare Inpatient, Behavioral Health, and Stork. The ClinDoc Analyst is responsible for the inpatient clinical documentation application. Prior experience or knowledge in clinical documentation and orders is a benefit. This analyst will also work closely with the Orders Analyst and 3rd party applications that integrate with Epic.

Hospice/Link

This position includes two certifications - Epic Home Care and EpicCare Link. The Dorothy Home Care Analyst is responsible for the hospice and Link applications. Prior experience or knowledge in hospice and EpicCare Link is a benefit.

Healthy Planet

This position includes 2 Epic Certifications - Healthy Planet and Compass Rose. The Healthy Planet Analyst is responsible for the configuration of the healthy planet and compass rose applications to meet the needs of the supported departments. Prior experience in ambulatory applications and quality reporting is a benefit. This position will work closely with our Ambulatory and ClinDoc Analysts as well as other third-party vendors.

HIM

This position includes four HIM certifications – Hospital Coding, Identify, Release of Information, and Deficiency Tracking. The HIM Analyst is responsible for the configuration of the application to meet the needs of the Health Information Management functions and workflows. Prior experience in hospital revenue cycle workflows including a solid understanding of abstracting, chart tracking, dictation, release of information, deficiency tracking, and coding are benefits. This position includes responsibility for HIM 3rd party applications.

Hospital Billing

This position includes certifications in Resolute Hospital Billing, Claims, Electronic Remittance, and Contracts and Hospice Claims. The Hospital billing Analyst is responsible for configuration of the application to meet the needs of the hospital billing service line. Prior experience in hospital billing revenue cycle workflows including a solid understanding of revenue cycle management and/or experience with billing operations is a benefit. Areas that integrate with hospital billing include charging, claims and remittances, extracts, and other third-party applications.

MyChart

This position includes Epic MyChart Certification. The MyChart Analyst is responsible for the MyChart department application. Prior experience or knowledge in patient portal platforms and patient experience is a benefit. This position works closely with our Ambulatory, Patient Access, and Hospital Billing Analysts.

Optime/Anesthesia

This position includes Optime and Anesthesia certification. The Optime/Anesthesia Analyst is responsible for the configuration of the application to meet the needs of the Surgery business line. Prior experience in operating room management, patient monitoring, and/or anesthesia workflows is a benefit. This position includes responsibility for various patient monitoring systems used in the enterprise as well as integration with multiple 3rd party applications.

Orders

This position includes Epic Orders and Order Transmittal certifications. The Orders Analyst is responsible for the inpatient orders and integration with the laboratory application. Prior experience or knowledge in orders and clinical documentation is a benefit. This analyst will work closely with the ClinDoc and Ambulatory Analysts as well as 3rd party applications that integrate with the Epic system i.e., Cerner Laboratory.

Professional Billing

This position includes certification in Resolute Professional Billing and Charge Router. The Professional Billing Analyst is responsible for configuration of the application to meet the needs of the professional billing service line. Prior experience in ambulatory revenue cycle workflows including a solid understanding of revenue cycle management and/or experience with billing operations is a benefit. Areas that integrate with professional billing include charging, claims and remittances and other 3rd party applications.

Security/SER Coordinator

This position includes certifications in Security and Provider Badge. The Security/SER Coordinator Analyst is responsible for the knowledge and maintenance of computer security for the multiple systems in the enterprise. The Analyst reviews workflows and collects data to provide appropriate levels of access. As SER Coordinator the Analyst is responsible for the definition, coordination, implementation, maintenance and support of Epic’s Provider Masterfile and coordination of Reid’s provider data management with other provider management groups. This includes the scheduled training and userid/permissions for the Medical Staff, Long Term Care Facilities, and others who need access to information.

Willow/Beacon

This position includes Willow and/or Beacon certification. The Willow/Beacon Analyst is responsible for the configuration of the application to meet the needs of the pharmacy and/or Oncology business line. Prior experience in pharmacy workflows and the multiple third-party applications at Reid Health is a benefit. A good working relationship with the pharmacy and oncology department leadership is essential. Integrations with Willow and Beacon include orders and billing workflow and other 3rd party applications.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

Two to three years’ experience with Information technology application development, training, and implementation in a healthcare setting, with experience in Epic systems and processes strongly preferred

Licensure & Certification

Certification in Epic application(s) required within four months of hiring

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care

Referrals increase your chances of interviewing at Reid Health by 2x

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