Catholic Charities of Baltimore
Case Manager- Bilingual (English and Spanish)
Catholic Charities of Baltimore, Baltimore, Maryland, United States, 21276
Overview
Case Manager- Bilingual (English and Spanish)
at
Catholic Charities of Baltimore . Salary: $51,200 Job Details
Description The Esperanza Center provides a welcoming atmosphere, social services, health services, legal support and English as a Second Language (ESL) to immigrants in the Baltimore metropolitan area. The center’s staff offers assistance with employment, English proficiency, legal services, and access to primary and urgent health care and referral services. The health services are offered in partnerships with area hospitals and medical schools. Catholic Charities of Baltimore Esperanza Center is seeking a Case Manager (Bilingual English/Spanish) who provides intensive case management including, but not limited to, as-needed home visitation services to participants/clients. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services. The work schedule is Monday - Friday 8:30am-4:30pm, 37.5 hours per week. This is an onsite position only. This position is funded by a grant, and responsibilities are governed by the grant terms. Employment may depend on continuation of funding. Responsibilities
Develops Individualized Service Plans (ISPs) in collaboration with participants, focusing on achieving self-sufficiency within the established timeframe, and tracks progress to ensure timely goal completion. Maintains consistent contact and conducts required visits to evaluate progress, address challenges, and ensure participant engagement and ISP compliance. Conducts thorough self-sufficiency assessments at intake and service closure using the Arizona Self-Sufficiency Matrix; documents and communicates results to inform service planning. Advocates for individuals, families, and children, securing needed services within the community and following up to confirm support is received. Collaborates with staff and volunteers to engage clients in programs supporting their path to self-sufficiency and ensures service alignment with individual goals. Maintains accurate and up-to-date case files, enters data into the Service Point database, and ensures data integrity for reporting and analysis. Collects and reports data per program requirements; informs supervisors of trends, issues, and participant outcomes as appropriate. Maintains knowledge of program services and connects clients to internal resources to reinforce comprehensive support toward self-sufficiency. Performs other duties as assigned. Education & Experience
Bachelor’s degree in Human Services, Social Work, or related field. Two years related experience. Excellent knowledge of case management and crisis intervention services. An equivalent combination of education and experience may be considered. Requirements & Abilities
Bilingual in Spanish; effective communication across diverse populations. Patience and composure when working with others; foster positive relationships. Strong relational and customer service skills; build connections and provide top-tier service. Discretion, tact, and professionalism; maintain confidentiality and integrity. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Effective conflict resolution skills to address issues and maintain a positive environment. Proficiency with computer systems and software (Windows, web browsing, Microsoft Outlook). Knowledge of Word, Excel, PowerPoint, Teams, and OneDrive preferred. Physical Requirements & Work Environment
No remote or hybrid work availability based on core and essential functions of the position. Stationary work may be required; standing or sitting for extended periods. Ability to move between work sites as required by the role. Ability to communicate clearly with others (speaking, listening, writing, electronic methods). Repetitive motions involving wrists, hands, and fingers (typing, data entry). Assessing the accuracy and quality of work to meet standards. Hearing and vision abilities sufficient to observe and communicate; driving may be required with valid license and safe driving record. Benefits
Health/Dental/Vision Vacation/sick/holiday pay 403(b) Retirement Plan with discretionary employer contribution Tuition Advancement Paid Parental Leave Catholic Charities is committed to creating an environment focused on mission, culture, and belonging and is proud to be an equal opportunity employer. Catholic Charities recruits, employs, trains, and promotes without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Catholic Charities is an equal opportunity employer.
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Case Manager- Bilingual (English and Spanish)
at
Catholic Charities of Baltimore . Salary: $51,200 Job Details
Description The Esperanza Center provides a welcoming atmosphere, social services, health services, legal support and English as a Second Language (ESL) to immigrants in the Baltimore metropolitan area. The center’s staff offers assistance with employment, English proficiency, legal services, and access to primary and urgent health care and referral services. The health services are offered in partnerships with area hospitals and medical schools. Catholic Charities of Baltimore Esperanza Center is seeking a Case Manager (Bilingual English/Spanish) who provides intensive case management including, but not limited to, as-needed home visitation services to participants/clients. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services. The work schedule is Monday - Friday 8:30am-4:30pm, 37.5 hours per week. This is an onsite position only. This position is funded by a grant, and responsibilities are governed by the grant terms. Employment may depend on continuation of funding. Responsibilities
Develops Individualized Service Plans (ISPs) in collaboration with participants, focusing on achieving self-sufficiency within the established timeframe, and tracks progress to ensure timely goal completion. Maintains consistent contact and conducts required visits to evaluate progress, address challenges, and ensure participant engagement and ISP compliance. Conducts thorough self-sufficiency assessments at intake and service closure using the Arizona Self-Sufficiency Matrix; documents and communicates results to inform service planning. Advocates for individuals, families, and children, securing needed services within the community and following up to confirm support is received. Collaborates with staff and volunteers to engage clients in programs supporting their path to self-sufficiency and ensures service alignment with individual goals. Maintains accurate and up-to-date case files, enters data into the Service Point database, and ensures data integrity for reporting and analysis. Collects and reports data per program requirements; informs supervisors of trends, issues, and participant outcomes as appropriate. Maintains knowledge of program services and connects clients to internal resources to reinforce comprehensive support toward self-sufficiency. Performs other duties as assigned. Education & Experience
Bachelor’s degree in Human Services, Social Work, or related field. Two years related experience. Excellent knowledge of case management and crisis intervention services. An equivalent combination of education and experience may be considered. Requirements & Abilities
Bilingual in Spanish; effective communication across diverse populations. Patience and composure when working with others; foster positive relationships. Strong relational and customer service skills; build connections and provide top-tier service. Discretion, tact, and professionalism; maintain confidentiality and integrity. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Effective conflict resolution skills to address issues and maintain a positive environment. Proficiency with computer systems and software (Windows, web browsing, Microsoft Outlook). Knowledge of Word, Excel, PowerPoint, Teams, and OneDrive preferred. Physical Requirements & Work Environment
No remote or hybrid work availability based on core and essential functions of the position. Stationary work may be required; standing or sitting for extended periods. Ability to move between work sites as required by the role. Ability to communicate clearly with others (speaking, listening, writing, electronic methods). Repetitive motions involving wrists, hands, and fingers (typing, data entry). Assessing the accuracy and quality of work to meet standards. Hearing and vision abilities sufficient to observe and communicate; driving may be required with valid license and safe driving record. Benefits
Health/Dental/Vision Vacation/sick/holiday pay 403(b) Retirement Plan with discretionary employer contribution Tuition Advancement Paid Parental Leave Catholic Charities is committed to creating an environment focused on mission, culture, and belonging and is proud to be an equal opportunity employer. Catholic Charities recruits, employs, trains, and promotes without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Catholic Charities is an equal opportunity employer.
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