Phoenix American Hospitality
Sales and Catering Manager
Phoenix American Hospitality, Charlotte, North Carolina, United States, 28245
Job Overview
Sales and Catering Manager role at Phoenix American Hospitality (Doubletree Charlotte Airport). The Sales and Catering Manager is responsible for planning, soliciting, booking and coordinating group room sales to meet/exceed revenue and profit goals. Responsibilities will include but not be limited to: Solicit, negotiate and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, networking, etc.) to maximize room revenue to meet/exceed goals. Schedule property tours for prospective clients and handle walk-in event inquiries. Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects. Develop and distribute catering/banquet sales flyers and implement email marketing efforts to prospective clients. Develop and continually enhance relationships with key corporate, business and travel industry accounts to maintain and increase market share. Maintain accurate, legible records and files to provide group history, ensure future and current quality service and enhance future prospects. Create event proposals and contracts using SalesPro software. Work closely with client to obtain/update all event details and ensure a successful event. Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested. Obtain (and enter) group blocks into the hotel property management system; enter rooming lists prior to reservation cut-off date, and coordinate with Guest Service Manager to ensure any special billing arrangements are entered into the OnQ system correctly. Greet clients prior to their event to make sure that they have everything they need for a successful event. Prepare a detailed invoice for client following each event. Follow-up with client after their event to obtain service feedback, request repeat or referral business, and send a thank-you email or note following each event. Coordinate participation in seasonal wedding vendor shows and attend industry-related meetings. Order and maintain inventory of banquet linens. Prepare BEOs for kitchen staff and host weekly BEO meetings for department heads. Work closely with kitchen and banquet staff to ensure successful events. Prepare weekly group resume for department heads and effectively communicate group needs with guest service staff and housekeeping staff. Basic Qualifications
Four-year college degree or equivalent education/experience. One to two full years of employment in a related position with this company or other organization(s). Preferred Qualifications
Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel-required meetings and trainings. Maintain regular attendance in compliance with PAH Management’s Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with PAH Management’s Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Employment details
Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industry: Hospitality Referrals increase your chances of interviewing at Phoenix American Hospitality. Get notified about new Catering Manager jobs in Charlotte, NC.
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Sales and Catering Manager role at Phoenix American Hospitality (Doubletree Charlotte Airport). The Sales and Catering Manager is responsible for planning, soliciting, booking and coordinating group room sales to meet/exceed revenue and profit goals. Responsibilities will include but not be limited to: Solicit, negotiate and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, networking, etc.) to maximize room revenue to meet/exceed goals. Schedule property tours for prospective clients and handle walk-in event inquiries. Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects. Develop and distribute catering/banquet sales flyers and implement email marketing efforts to prospective clients. Develop and continually enhance relationships with key corporate, business and travel industry accounts to maintain and increase market share. Maintain accurate, legible records and files to provide group history, ensure future and current quality service and enhance future prospects. Create event proposals and contracts using SalesPro software. Work closely with client to obtain/update all event details and ensure a successful event. Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested. Obtain (and enter) group blocks into the hotel property management system; enter rooming lists prior to reservation cut-off date, and coordinate with Guest Service Manager to ensure any special billing arrangements are entered into the OnQ system correctly. Greet clients prior to their event to make sure that they have everything they need for a successful event. Prepare a detailed invoice for client following each event. Follow-up with client after their event to obtain service feedback, request repeat or referral business, and send a thank-you email or note following each event. Coordinate participation in seasonal wedding vendor shows and attend industry-related meetings. Order and maintain inventory of banquet linens. Prepare BEOs for kitchen staff and host weekly BEO meetings for department heads. Work closely with kitchen and banquet staff to ensure successful events. Prepare weekly group resume for department heads and effectively communicate group needs with guest service staff and housekeeping staff. Basic Qualifications
Four-year college degree or equivalent education/experience. One to two full years of employment in a related position with this company or other organization(s). Preferred Qualifications
Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel-required meetings and trainings. Maintain regular attendance in compliance with PAH Management’s Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with PAH Management’s Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Employment details
Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industry: Hospitality Referrals increase your chances of interviewing at Phoenix American Hospitality. Get notified about new Catering Manager jobs in Charlotte, NC.
#J-18808-Ljbffr