Peraton
Customer Technical Support Representative 4 (SCA)
Peraton, San Antonio, Texas, United States, 78208
Overview
Customer Technical Support Representative 4 (SCA) at Peraton. Join to apply for the Customer Technical Support Representative 4 (SCA) role at Peraton. About Peraton: Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world\'s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Visit peraton.com to learn how we\'re keeping people around the world safe and secure.
Responsibilities
Provides Tier I and II technical software, hardware and network problem resolution for clients by diagnosing issues and guiding users through step-by-step solutions, or providing expertise to resolve first and second tier technical support issues for end-users of the organization\'s products and services. Uses automated information systems to analyze routine situations. Reviews incoming requests (computer generated or verbal), sorts, codes and prioritizes for action. Resolves problems or escalates to more senior technical support as necessary. Supports users by fulfilling requests for information and/or training in the utilization of various databases. Conducts technical research to support ongoing programs and proposal efforts. Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming. Collaborates with team members in network services, software engineering, and/or applications development to restore services and identify/correct core problems.
Qualifications
Required Qualifications: High School level with additional training; 4–5 years of experience. U.S. citizen. Ability to obtain Department of Defense security clearance (ADP II Public Trust). IM/IT support experience (or related relevant experience). Security+ Certified. Microsoft Certified IT Professional (MCP) preferred or must obtain within 90–120 days. Must have (or be able to obtain) ITIL 4 Foundations Certification. Proven project management skills in setting priorities to meet deadlines. Proven knowledge of Service Desk support environments. Desired qualifications: Strong customer service and communications skills, both oral and written. Strong critical thinking skills for service delivery methodology innovation. Experience mentoring personnel; ability to establish solid working relationships with customers, staff, managers and peers. Proven technical competency in: Microsoft Office products (Word, Excel, PowerPoint, Outlook); Microsoft Visio and Project; ServiceNow experience; HDI certification preferred.
Compensation & Benefits
Target Salary Range: $51,000 – $82,000. Salary is determined by scope, responsibilities, experience, education, skills, competencies, geographic location and contract considerations. Overtime, shift differential, and discretionary bonuses may apply where eligible.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Civil Engineering
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Customer Technical Support Representative 4 (SCA) at Peraton. Join to apply for the Customer Technical Support Representative 4 (SCA) role at Peraton. About Peraton: Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world\'s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Visit peraton.com to learn how we\'re keeping people around the world safe and secure.
Responsibilities
Provides Tier I and II technical software, hardware and network problem resolution for clients by diagnosing issues and guiding users through step-by-step solutions, or providing expertise to resolve first and second tier technical support issues for end-users of the organization\'s products and services. Uses automated information systems to analyze routine situations. Reviews incoming requests (computer generated or verbal), sorts, codes and prioritizes for action. Resolves problems or escalates to more senior technical support as necessary. Supports users by fulfilling requests for information and/or training in the utilization of various databases. Conducts technical research to support ongoing programs and proposal efforts. Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming. Collaborates with team members in network services, software engineering, and/or applications development to restore services and identify/correct core problems.
Qualifications
Required Qualifications: High School level with additional training; 4–5 years of experience. U.S. citizen. Ability to obtain Department of Defense security clearance (ADP II Public Trust). IM/IT support experience (or related relevant experience). Security+ Certified. Microsoft Certified IT Professional (MCP) preferred or must obtain within 90–120 days. Must have (or be able to obtain) ITIL 4 Foundations Certification. Proven project management skills in setting priorities to meet deadlines. Proven knowledge of Service Desk support environments. Desired qualifications: Strong customer service and communications skills, both oral and written. Strong critical thinking skills for service delivery methodology innovation. Experience mentoring personnel; ability to establish solid working relationships with customers, staff, managers and peers. Proven technical competency in: Microsoft Office products (Word, Excel, PowerPoint, Outlook); Microsoft Visio and Project; ServiceNow experience; HDI certification preferred.
Compensation & Benefits
Target Salary Range: $51,000 – $82,000. Salary is determined by scope, responsibilities, experience, education, skills, competencies, geographic location and contract considerations. Overtime, shift differential, and discretionary bonuses may apply where eligible.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Civil Engineering
Referrals increase your chances of interviewing at Peraton. Get notified about new Technical Support Representative jobs in San Antonio, TX.
#J-18808-Ljbffr