The TJX Companies, Inc.
Customer Experience Coordinator
The TJX Companies, Inc., Vienna, West Virginia, United States, 26105
Customer Experience Coordinator
Join the TJX Companies as a Customer Experience Coordinator and help shape a positive, engaging environment for both customers and associates across our global retail footprint.
Job Description Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We’re Looking For
Available to work a flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits Associate discount; Employee Assistance Program; smoking cessation; bereavement; 401(k) Associate contributions; child care and cell phone discounts; pet and legal insurance; credit union; referral bonuses. For those who meet service or hours requirements: 401(k) match; medical, dental and vision; Health Savings Account; Flexible Spending Account; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation and sick leave; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are subject to plan terms and may change.
EEO Statement The TJX Companies consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity or expression, marital or military status, or based on any individual's status in any class protected by applicable law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.
Address: 100 Grand Central Mall, Vienna, WV 26581
Type: Part-time • Level: Mid-Senior • Industry: Retail • Job Function: Other
Starting pay range: $13.00 to $13.50 per hour. Actual starting pay is determined by relevant skills, qualifications and experience.
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Job Description Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We’re Looking For
Available to work a flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits Associate discount; Employee Assistance Program; smoking cessation; bereavement; 401(k) Associate contributions; child care and cell phone discounts; pet and legal insurance; credit union; referral bonuses. For those who meet service or hours requirements: 401(k) match; medical, dental and vision; Health Savings Account; Flexible Spending Account; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation and sick leave; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are subject to plan terms and may change.
EEO Statement The TJX Companies consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity or expression, marital or military status, or based on any individual's status in any class protected by applicable law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.
Address: 100 Grand Central Mall, Vienna, WV 26581
Type: Part-time • Level: Mid-Senior • Industry: Retail • Job Function: Other
Starting pay range: $13.00 to $13.50 per hour. Actual starting pay is determined by relevant skills, qualifications and experience.
#J-18808-Ljbffr