MOGEL
Overview
Technology Support Specialist role at
MOGEL . This is an in-office role located in Scottsdale, AZ (not remote). Working hours are normal business hours. Location
Scottsdale, AZ (This is not a remote role. This is an in-office role working normal business hours) Responsibilities
Provide first-level technical support to end users through phone, email, or in-person interactions, ensuring timely resolution of hardware, software, and network issues. Partner with managed service providers (MSPs) and senior IT staff to troubleshoot and resolve escalated technical concerns. Manage onboarding and offboarding processes, including user account setup, permissions management, workstation configuration, and equipment recovery. Perform physical tasks such as hardware installation, workstation setup, and office technology configuration (monitors, desktops, cabling, displays). Take ownership of technical issues from identification through resolution, maintaining clear communication and documentation throughout. Develop, document, and maintain standard operating procedures (SOPs) and contribute to an organized internal knowledge base. Support system administration functions in tools such as Active Directory, Microsoft 365, JIRA, InTune, Jamf, and VPNs. Assist with inventory management, ensuring IT assets and equipment are properly tracked, documented, and maintained. Provide basic user training and promote technology best practices to enhance efficiency and security awareness. Collaborate closely with IT leadership and internal teams to continuously improve technical processes and service delivery. Perform other duties as assigned. Qualifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field; or equivalent combination of education and experience. 1–3 years of experience in help desk or IT support preferred; entry-level candidates with strong technical aptitude and initiative are encouraged to apply. Familiarity with Windows 11, macOS, and Microsoft Server environments. Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP). Exposure to enterprise systems such as Active Directory, Microsoft 365, JIRA, or equivalent ticketing tools preferred. Strong analytical and problem-solving skills, with a proactive and solution-oriented mindset. Excellent communication, customer service, and interpersonal abilities. Highly organized and capable of managing multiple priorities in a fast-paced environment. Ability to lift and move equipment (up to 50 lbs) and perform light physical labor such as cabling and workstation setup. Availability to work on-site Monday through Friday, 9:00 AM to 5:00 PM. Must pass a background check. Benefits
Health, Dental, and Vision Insurance Maternity and Paternity Leave Dependent Care FSA Paid Time Off and Paid Holidays 401(k) Matching Bonus Program Professional Growth, Team Building, Social Events Equal Opportunity Employer
MOGEL and our clients are committed to providing equal employment opportunities to all employees and applicants. Employment decisions are based on job-related criteria and made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We value and celebrate diversity and are committed to creating an inclusive environment for all employees.
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Technology Support Specialist role at
MOGEL . This is an in-office role located in Scottsdale, AZ (not remote). Working hours are normal business hours. Location
Scottsdale, AZ (This is not a remote role. This is an in-office role working normal business hours) Responsibilities
Provide first-level technical support to end users through phone, email, or in-person interactions, ensuring timely resolution of hardware, software, and network issues. Partner with managed service providers (MSPs) and senior IT staff to troubleshoot and resolve escalated technical concerns. Manage onboarding and offboarding processes, including user account setup, permissions management, workstation configuration, and equipment recovery. Perform physical tasks such as hardware installation, workstation setup, and office technology configuration (monitors, desktops, cabling, displays). Take ownership of technical issues from identification through resolution, maintaining clear communication and documentation throughout. Develop, document, and maintain standard operating procedures (SOPs) and contribute to an organized internal knowledge base. Support system administration functions in tools such as Active Directory, Microsoft 365, JIRA, InTune, Jamf, and VPNs. Assist with inventory management, ensuring IT assets and equipment are properly tracked, documented, and maintained. Provide basic user training and promote technology best practices to enhance efficiency and security awareness. Collaborate closely with IT leadership and internal teams to continuously improve technical processes and service delivery. Perform other duties as assigned. Qualifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field; or equivalent combination of education and experience. 1–3 years of experience in help desk or IT support preferred; entry-level candidates with strong technical aptitude and initiative are encouraged to apply. Familiarity with Windows 11, macOS, and Microsoft Server environments. Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP). Exposure to enterprise systems such as Active Directory, Microsoft 365, JIRA, or equivalent ticketing tools preferred. Strong analytical and problem-solving skills, with a proactive and solution-oriented mindset. Excellent communication, customer service, and interpersonal abilities. Highly organized and capable of managing multiple priorities in a fast-paced environment. Ability to lift and move equipment (up to 50 lbs) and perform light physical labor such as cabling and workstation setup. Availability to work on-site Monday through Friday, 9:00 AM to 5:00 PM. Must pass a background check. Benefits
Health, Dental, and Vision Insurance Maternity and Paternity Leave Dependent Care FSA Paid Time Off and Paid Holidays 401(k) Matching Bonus Program Professional Growth, Team Building, Social Events Equal Opportunity Employer
MOGEL and our clients are committed to providing equal employment opportunities to all employees and applicants. Employment decisions are based on job-related criteria and made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We value and celebrate diversity and are committed to creating an inclusive environment for all employees.
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