Trove Brands
Company Description
Trove Brands is a privately-held house of brands including BlenderBottle, Owala, and Whiskware. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style. Job Description
As a Training Specialist, youll play a dual role as both a frontline customer service representative and an educator who helps our team grow. Youll handle customer inquiries with empathy, precision, and professionalism while also designing and delivering impactful training programs that strengthen our service culture. Youll bring curiosity, clarity, and compassion to every interactionwhether youre responding to a customer or coaching a teammate. Your work ensures that every customer feels valued and every agent feels confident, capable, and inspired to create memorable experiences. Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of Team Trove will include: Customer Service (50%)
Promptly and accurately respond to customer emails, ensuring clear, professional communication that reflects our brand voice. Analyze and respond to inquiries using key language and tone models that align with Troves service standards. Maintain accuracy, empathy, and consistency in all customer interactions. Identify recurring customer issues or learning opportunities and communicate them to the training and operations teams. Training & Development (50%)
Design, deliver, and continuously improve onboarding and ongoing training for phone, email, and social channels. Bring Trove Service Playbooks to life through roleplays, scenario-based exercises, and interactive learning. Coach customer service team members through live or recorded interactionsoffering constructive feedback on empathy, tone, and problem-solving. Monitor performance trends and create refresher sessions to target knowledge or behavior gaps. Keep training materials and resources current, organized, and accessible across helpdesk and LMS platforms. Communicate updates, celebrate wins, and foster continuous improvement through recognition and micro-learning moments. Qualifications
We seek team members who are adept at contributing their personal expertise to a collaborative work environment. For this role, were looking for someone with the following skills and experience: 3+ years of experience in customer service, training, learning & development, or team leadership (preferably in consumer products or e-commerce). Excellent written and verbal communication skills with the ability to adapt tone and language for different audiences. Strong facilitation and coaching skillsyou make learning engaging, actionable, and memorable. Ability to balance focused, task-based work with strategic training initiatives. High emotional intelligence with a natural ability to de-escalate, empathize, and coach others to do the same. Experience with customer service platforms (Zendesk, Gorgias, or similar) and learning management systems (LMS). Bonus: Familiarity with frameworks like Crucial Conversations or Unreasonable Hospitality. Who You Are
Youre equal parts
coach, communicator, and problem-solver . You thrive in a fast-paced, service-driven environment and love helping peoplewhether its a customer needing support or a teammate learning a new skill. Youre passionate about building systems that make empathy, accuracy, and excellence part of everyday work. Additional Information
Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? Youll love it here. Benefits
Comprehensive medical, dental, and vision care 401k package with employer matching Paid Time Off Maternity/Paternity leave Full indoor basketball/volleyball court Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.) Yoga studio Meditation/Nap room And much more! Trove Brands is an equal opportunity employer. Phone calls regarding this position are not accepted. #J-18808-Ljbffr
Trove Brands is a privately-held house of brands including BlenderBottle, Owala, and Whiskware. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style. Job Description
As a Training Specialist, youll play a dual role as both a frontline customer service representative and an educator who helps our team grow. Youll handle customer inquiries with empathy, precision, and professionalism while also designing and delivering impactful training programs that strengthen our service culture. Youll bring curiosity, clarity, and compassion to every interactionwhether youre responding to a customer or coaching a teammate. Your work ensures that every customer feels valued and every agent feels confident, capable, and inspired to create memorable experiences. Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of Team Trove will include: Customer Service (50%)
Promptly and accurately respond to customer emails, ensuring clear, professional communication that reflects our brand voice. Analyze and respond to inquiries using key language and tone models that align with Troves service standards. Maintain accuracy, empathy, and consistency in all customer interactions. Identify recurring customer issues or learning opportunities and communicate them to the training and operations teams. Training & Development (50%)
Design, deliver, and continuously improve onboarding and ongoing training for phone, email, and social channels. Bring Trove Service Playbooks to life through roleplays, scenario-based exercises, and interactive learning. Coach customer service team members through live or recorded interactionsoffering constructive feedback on empathy, tone, and problem-solving. Monitor performance trends and create refresher sessions to target knowledge or behavior gaps. Keep training materials and resources current, organized, and accessible across helpdesk and LMS platforms. Communicate updates, celebrate wins, and foster continuous improvement through recognition and micro-learning moments. Qualifications
We seek team members who are adept at contributing their personal expertise to a collaborative work environment. For this role, were looking for someone with the following skills and experience: 3+ years of experience in customer service, training, learning & development, or team leadership (preferably in consumer products or e-commerce). Excellent written and verbal communication skills with the ability to adapt tone and language for different audiences. Strong facilitation and coaching skillsyou make learning engaging, actionable, and memorable. Ability to balance focused, task-based work with strategic training initiatives. High emotional intelligence with a natural ability to de-escalate, empathize, and coach others to do the same. Experience with customer service platforms (Zendesk, Gorgias, or similar) and learning management systems (LMS). Bonus: Familiarity with frameworks like Crucial Conversations or Unreasonable Hospitality. Who You Are
Youre equal parts
coach, communicator, and problem-solver . You thrive in a fast-paced, service-driven environment and love helping peoplewhether its a customer needing support or a teammate learning a new skill. Youre passionate about building systems that make empathy, accuracy, and excellence part of everyday work. Additional Information
Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? Youll love it here. Benefits
Comprehensive medical, dental, and vision care 401k package with employer matching Paid Time Off Maternity/Paternity leave Full indoor basketball/volleyball court Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.) Yoga studio Meditation/Nap room And much more! Trove Brands is an equal opportunity employer. Phone calls regarding this position are not accepted. #J-18808-Ljbffr