Sam’s Club
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This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$21.00/hr - $29.00/hr Overview
Position summary and responsibilities are described in the sections below. This role involves supervising and supporting associates, ensuring member service quality, managing merchandise and operations, and complying with company policies and procedures. What you'll do
Assists management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, and training associates on processes and procedures. Provides direction and guidance on member service approaches and techniques to resolve member complaints and issues according to company guidelines. Supports recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processes memberships, upgrades, and credit accounts; encourages renewals; participates in sales and marketing events; completes and maintains required documentation. Strives to meet membership goals and promotes the value of Sam's Club products and services. Provides and ensures member service by acknowledging the member and identifying needs; assists with purchasing decisions; locates merchandise; guides and supports members regarding self-service technology; assists with transactions using registers or self-checkout; ensures club pick-up orders are filled. Oversees area by handling claims and returns; organizes merchandise; identifies shrink and damages; maintains availability of carts and related equipment; assists members with transporting items. Maintains accounting records and documentation; follows accounting procedures; assists with cash handling, deposits, and financial reporting; maintains confidentiality and accuracy of information. Develops and implements processes to meet business needs by collaborating with managers, coworkers, customers, and partners; analyzes information; monitors progress and identifies improvement opportunities. Demonstrates compliance with company policies and ethics, supports Open Door Policy, and assists management with addressing ethical and compliance issues. Leads and participates in teams; coordinates work, provides feedback, and models adaptability to change. Minimum Qualifications
6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience Must be 18 years of age or older Preferred Qualifications
Leading a front-end team; supervisory experience including hiring, evaluating, mentoring, developing, and managing workload of others Location
Primary location: 39940 10Th St W, Palmdale, CA 93551-3002, United States of America Benefits
Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment and meets or exceeds applicable paid sick leave laws. For information about PTO, see One.Walmart notices. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and certificates. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. The hourly wage range for this position is $21.00 to $29.00* Seniority level
Mid-Senior level Employment type
Part-time Job function
Information Technology Industries
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$21.00/hr - $29.00/hr Overview
Position summary and responsibilities are described in the sections below. This role involves supervising and supporting associates, ensuring member service quality, managing merchandise and operations, and complying with company policies and procedures. What you'll do
Assists management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, and training associates on processes and procedures. Provides direction and guidance on member service approaches and techniques to resolve member complaints and issues according to company guidelines. Supports recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processes memberships, upgrades, and credit accounts; encourages renewals; participates in sales and marketing events; completes and maintains required documentation. Strives to meet membership goals and promotes the value of Sam's Club products and services. Provides and ensures member service by acknowledging the member and identifying needs; assists with purchasing decisions; locates merchandise; guides and supports members regarding self-service technology; assists with transactions using registers or self-checkout; ensures club pick-up orders are filled. Oversees area by handling claims and returns; organizes merchandise; identifies shrink and damages; maintains availability of carts and related equipment; assists members with transporting items. Maintains accounting records and documentation; follows accounting procedures; assists with cash handling, deposits, and financial reporting; maintains confidentiality and accuracy of information. Develops and implements processes to meet business needs by collaborating with managers, coworkers, customers, and partners; analyzes information; monitors progress and identifies improvement opportunities. Demonstrates compliance with company policies and ethics, supports Open Door Policy, and assists management with addressing ethical and compliance issues. Leads and participates in teams; coordinates work, provides feedback, and models adaptability to change. Minimum Qualifications
6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience Must be 18 years of age or older Preferred Qualifications
Leading a front-end team; supervisory experience including hiring, evaluating, mentoring, developing, and managing workload of others Location
Primary location: 39940 10Th St W, Palmdale, CA 93551-3002, United States of America Benefits
Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment and meets or exceeds applicable paid sick leave laws. For information about PTO, see One.Walmart notices. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and certificates. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. The hourly wage range for this position is $21.00 to $29.00* Seniority level
Mid-Senior level Employment type
Part-time Job function
Information Technology Industries
Retail Referrals increase your chances of interviewing. Get notified about new Team Lead jobs in Palmdale, CA.
#J-18808-Ljbffr