Mövenpick Hotels & Resorts
Overview
We are seeking a highly organized and customer-focused Reservation Manager to join Mövenpick Waterpark Resort & SPA Soma Bay. You will oversee all aspects of the hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of the management team, you will optimize occupancy, maximize revenue, and lead a team to deliver exceptional customer service. Company
Accor – a worldwide hospitality leader that values individuality and growth. By joining an Accor brand, your story is yours to write as we imagine tomorrow's hospitality. Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS. Responsibilities
Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service Develop and implement strategies to optimize occupancy rates and maximize revenue Lead, train, and motivate the reservations team to meet and exceed performance targets Monitor and analyze reservation trends, providing regular reports and insights to senior management Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences Handle complex reservations, including group bookings and VIP guests Resolve customer complaints and issues promptly and professionally Ensure accurate and up-to-date information in the reservation system Stay informed about local events, promotions, and competitors to adjust strategies accordingly Implement and maintain standard operating procedures for the reservations department Qualifications
Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles Excellent leadership and team management skills Exceptional customer service and communication abilities Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently Flexibility to work various shifts, including weekends and holidays, as needed Additional Information
Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Well-presented and professionally groomed at all times Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: Hospitality
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We are seeking a highly organized and customer-focused Reservation Manager to join Mövenpick Waterpark Resort & SPA Soma Bay. You will oversee all aspects of the hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of the management team, you will optimize occupancy, maximize revenue, and lead a team to deliver exceptional customer service. Company
Accor – a worldwide hospitality leader that values individuality and growth. By joining an Accor brand, your story is yours to write as we imagine tomorrow's hospitality. Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS. Responsibilities
Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service Develop and implement strategies to optimize occupancy rates and maximize revenue Lead, train, and motivate the reservations team to meet and exceed performance targets Monitor and analyze reservation trends, providing regular reports and insights to senior management Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences Handle complex reservations, including group bookings and VIP guests Resolve customer complaints and issues promptly and professionally Ensure accurate and up-to-date information in the reservation system Stay informed about local events, promotions, and competitors to adjust strategies accordingly Implement and maintain standard operating procedures for the reservations department Qualifications
Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles Excellent leadership and team management skills Exceptional customer service and communication abilities Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently Flexibility to work various shifts, including weekends and holidays, as needed Additional Information
Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Well-presented and professionally groomed at all times Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: Hospitality
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