Saks Fifth Avenue
Overview
Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. You Will Be
As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. You facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, while stewarding the Saks Fifth Avenue brand. You drive sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, connecting with clients to build sustainable relationships through exceptional service and regular outreach. You oversee onboarding, training, ongoing education, and performance management of the selling team to foster teamwork and achieve the store\'s goals. What You Will Do
People
Responsible for actively recruiting and onboarding new hires. Act with a sense of urgency to hire quality talent and plan for and create a talent bench Train and develop top talent by supporting team members in identifying career development goals and opportunities for growth; set clear goals and communicate to direct reports in alignment with department objectives Foster an environment of accountability by leading the team in enforcing policies and procedures, ensuring understanding from all associates Evaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow-up, and coach associates on opportunities for improvement Develop direct reports to build their personal brand as fashion authorities through proactive outreach, leveraging social media to build influencer presence Drive continued education initiatives for direct reports, focusing on product knowledge, client events and experiences, and targeted selling and clienteling Promote a positive environment of achievement, recognition, and celebration Resolve work-related concerns and conflicts promptly, finding common ground and settling disputes fairly Empower team to take ownership of internal and external customer problems and resolve them quickly Oversee scheduling of department associates with sensitivity to promotional calendars and business needs Create and maintain an environment of trust and collaboration, encouraging feedback and recommendations for improvement Speak with truth and candor, modeling constructive challenge to improve the status quo Customer Experience
Exhibit Saks Fifth Avenue’s culture and values, creating a friendly, upbeat atmosphere where customer service aligns with Company standards Model exceptional service and client relationship building by delivering memorable client experiences, supporting client appointments to maximize results, and informing clients of in-store events Execute client development initiatives in-store and collaborate with store leadership, marketing, vendors, and merchants to identify top clients and execute events/experiences Proactively build positive relationships, seeking to help others by identifying and meeting the needs of the team, customers, partners, and the community Build a cohesive customer service-driven team, overseeing service efforts and escalations Use data-driven methods to identify patterns in client spend, opportunities to increase wallet share, and drive repeat business Increase new client acquisition and strengthen relationships by leveraging marketing tools and channels including social media, referrals, and networking Utilize clienteling tools to deliver exceptional service, stay connected with clients, and make targeted recommendations based on shopping history and preferences Stay informed on new merchandise deliveries to maximize selling potential Business Ownership
Drive towards maximum sales and growth through developing client advisors and client relationships Establish plans and manage team execution, anticipating risks and roadblocks to maintain operational excellence within department(s) Execute store plans and strategies to build strong client relationships and meet client development goals Analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs) Support audit compliance and enforce department and stockroom controls as applicable Stay informed of business drivers, industry trends, and competitors to identify and pursue new opportunities Track progress against departmental strategies to execute properly and successfully Share information, best practices, and new ideas with the team to improve business and performance Demonstrate strong decision-making skills (problem definition, data analysis, hypothesis testing, seeking input) Use critical thinking to analyze problems and recommend viable solutions Champion change initiatives by explaining benefits and challenges to the team and others impacted What You Will Bring
Required Qualifications
Relevant experience and leading a team, with supervisory experience managing direct reports Proven track record of success managing a selling and operations workforce and achieving business results Proficiency in utilizing technology, including clienteling tools and social media (social selling), as well as Google Workspace; advanced proficiency preferred History of building, leading, motivating, and coaching teams to achieve objectives Excellent oral and written communication skills, with clear, logical messaging Strong attention to detail May require standing, bending, climbing stairs, and lifting up to 10 pounds Willing to work a flexible schedule including evenings, weekends, and holidays Preferred Qualifications
Luxury retail fashion experience preferred Continuously builds skills through training, coaching, and career experiences Demonstrates working knowledge of the Saks Fifth Avenue business and fashion industry Adapts personal approach to diverse situations and people Resilient and creative in response to unexpected changes Upholds high personal standards for individual work and environment Maintains a customer-centric mentality beyond store-centric focus Comfortable working in a remote environment Your Life and Career at Saks Fifth Avenue
Opportunity to work in a dynamic, fast-paced environment at a company experiencing growth and transformation. Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer, from retail to distribution, to digital or corporate. Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental). Salary and Other Benefits
The starting salary for this position is between $75,000 - 90,000 annually. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. This position is eligible for a bonus. We offer benefits including medical, dental, vision insurance, 401(k), basic and supplemental life insurance, disability insurance, and additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. An employer who violates this law shall be subject to penalties. Thank you for your interest in SFA. We look forward to reviewing your application. SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. SFA complies with applicable state and local nondiscrimination laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Accommodations are available upon request in relation to the materials or processes used.
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Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. You Will Be
As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. You facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, while stewarding the Saks Fifth Avenue brand. You drive sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, connecting with clients to build sustainable relationships through exceptional service and regular outreach. You oversee onboarding, training, ongoing education, and performance management of the selling team to foster teamwork and achieve the store\'s goals. What You Will Do
People
Responsible for actively recruiting and onboarding new hires. Act with a sense of urgency to hire quality talent and plan for and create a talent bench Train and develop top talent by supporting team members in identifying career development goals and opportunities for growth; set clear goals and communicate to direct reports in alignment with department objectives Foster an environment of accountability by leading the team in enforcing policies and procedures, ensuring understanding from all associates Evaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow-up, and coach associates on opportunities for improvement Develop direct reports to build their personal brand as fashion authorities through proactive outreach, leveraging social media to build influencer presence Drive continued education initiatives for direct reports, focusing on product knowledge, client events and experiences, and targeted selling and clienteling Promote a positive environment of achievement, recognition, and celebration Resolve work-related concerns and conflicts promptly, finding common ground and settling disputes fairly Empower team to take ownership of internal and external customer problems and resolve them quickly Oversee scheduling of department associates with sensitivity to promotional calendars and business needs Create and maintain an environment of trust and collaboration, encouraging feedback and recommendations for improvement Speak with truth and candor, modeling constructive challenge to improve the status quo Customer Experience
Exhibit Saks Fifth Avenue’s culture and values, creating a friendly, upbeat atmosphere where customer service aligns with Company standards Model exceptional service and client relationship building by delivering memorable client experiences, supporting client appointments to maximize results, and informing clients of in-store events Execute client development initiatives in-store and collaborate with store leadership, marketing, vendors, and merchants to identify top clients and execute events/experiences Proactively build positive relationships, seeking to help others by identifying and meeting the needs of the team, customers, partners, and the community Build a cohesive customer service-driven team, overseeing service efforts and escalations Use data-driven methods to identify patterns in client spend, opportunities to increase wallet share, and drive repeat business Increase new client acquisition and strengthen relationships by leveraging marketing tools and channels including social media, referrals, and networking Utilize clienteling tools to deliver exceptional service, stay connected with clients, and make targeted recommendations based on shopping history and preferences Stay informed on new merchandise deliveries to maximize selling potential Business Ownership
Drive towards maximum sales and growth through developing client advisors and client relationships Establish plans and manage team execution, anticipating risks and roadblocks to maintain operational excellence within department(s) Execute store plans and strategies to build strong client relationships and meet client development goals Analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs) Support audit compliance and enforce department and stockroom controls as applicable Stay informed of business drivers, industry trends, and competitors to identify and pursue new opportunities Track progress against departmental strategies to execute properly and successfully Share information, best practices, and new ideas with the team to improve business and performance Demonstrate strong decision-making skills (problem definition, data analysis, hypothesis testing, seeking input) Use critical thinking to analyze problems and recommend viable solutions Champion change initiatives by explaining benefits and challenges to the team and others impacted What You Will Bring
Required Qualifications
Relevant experience and leading a team, with supervisory experience managing direct reports Proven track record of success managing a selling and operations workforce and achieving business results Proficiency in utilizing technology, including clienteling tools and social media (social selling), as well as Google Workspace; advanced proficiency preferred History of building, leading, motivating, and coaching teams to achieve objectives Excellent oral and written communication skills, with clear, logical messaging Strong attention to detail May require standing, bending, climbing stairs, and lifting up to 10 pounds Willing to work a flexible schedule including evenings, weekends, and holidays Preferred Qualifications
Luxury retail fashion experience preferred Continuously builds skills through training, coaching, and career experiences Demonstrates working knowledge of the Saks Fifth Avenue business and fashion industry Adapts personal approach to diverse situations and people Resilient and creative in response to unexpected changes Upholds high personal standards for individual work and environment Maintains a customer-centric mentality beyond store-centric focus Comfortable working in a remote environment Your Life and Career at Saks Fifth Avenue
Opportunity to work in a dynamic, fast-paced environment at a company experiencing growth and transformation. Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer, from retail to distribution, to digital or corporate. Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental). Salary and Other Benefits
The starting salary for this position is between $75,000 - 90,000 annually. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. This position is eligible for a bonus. We offer benefits including medical, dental, vision insurance, 401(k), basic and supplemental life insurance, disability insurance, and additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. An employer who violates this law shall be subject to penalties. Thank you for your interest in SFA. We look forward to reviewing your application. SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. SFA complies with applicable state and local nondiscrimination laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Accommodations are available upon request in relation to the materials or processes used.
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