Morongo Casino Resort & Spa
Overview
The Casino Host’s main responsibility is to develop and maintain effective working relationships with Morongo Casino, Resort & Spa’s best players, provide services to build player loyalty, and increase visits and/or amount played by those players. Hosts must develop and maintain strong working relationships with key allies throughout the property and in the community to ensure players have the gaming experience they expect, and to generate leads for new business. Responsibilities
Meet, greet and deliver exceptional service to all Hosted guests. Establish and maintain positive guest relationships with players that meet the property criteria to be Hosted, and with guests identified as having potential to be Hosted. Learn about and tailor services to guests’ preferences, likes and dislikes. Respond to Hosted guest requests, questions or problems in a timely fashion, refer them to VIP Services when appropriate. Encourage the use of the Rewards Card by rewarding rated play with complimentary services to qualified patrons. Determine eligibility of complimentary services by analyzing theoretical and win/loss ratings. Arrange hotel, limo, room amenities, golf and spa reservations and other needs for VIP/Hosted guests. Notify VIP guests about services available, promotional opportunities, and special events to assure guest retention and repeat business. Develop incremental trips from Hosted gaming patrons. Work special events servicing VIP guests on and off property. Represent management as a role model of guest service and professionalism. Assist in planning special events as needed. Collaborate with Casino Hosts, Player Development Administration, Hotel and Food & Beverage personnel to ensure room amenities are provided for Hosted guests. Achieve objective performance goals related to revenue, visitation, acquisition and reactivation. Review VIP activities and promotional status with the Player Development Director as required. Solicit and develop new VIP guests through contacts within the community and on the casino floor. Keep abreast of competitive promotional methods. Follow up with guests after departure and maintain contact. Performs other job related duties as assigned. Qualifications
Computer skills; excellent verbal and written skills. Ability to act as a sales representative. In-depth knowledge of Player Development operations. Ability to learn how to use the Host Viz CRM system. Ability to maintain strict confidentiality of classified information. Ability to tactfully and diplomatically deal with the public and staff. Ability to speak to groups of various sizes, including acting as Master of Ceremonies for events, parties and tournaments. Strong business sense, high professional ethics, and a high regard for guest service and team member relations. Strong organizational skills; detail oriented and able to multi-task while paying close attention to details. Education and/or Experience
High School Diploma or GED required. Minimum 2 years’ experience in casino marketing preferred. Minimum 1–2 years of outside sales and/or telemarketing experience preferred. Player Development experience preferred, but not required. Bachelor’s degree in marketing, business administration or related field preferred or equivalent work experience. Proficiency in Microsoft Office and other Windows-based software. License or Certificates
Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency. Language Skills
Must be able to read, write and speak English. Candidates with bilingual capabilities will have a preference. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must be able to write routine reports and correspondence and speak effectively with guests or team members of the organization. Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Understanding of reinvestment percentages preferred. Reasoning Ability
Must have the ability to independently problem-solve challenging situations. Must be able to carry out instructions furnished in written, oral or diagram form and have the judgment to decide which procedures apply to a variety of situations. Must reason with people effectively yet cordially. Physical Demands
While performing the duties of this job, the team member is regularly required to sit and often will stand or walk. The team member frequently is required to reach with arms and use hands to manipulate or feel. The team member might occasionally lift and/or move up to 25 pounds. This position requires the ability to hear and speak on the telephone and vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. Work Environment
The duties of this position are typically performed in an office environment with low to moderate noise and adequate lighting. The casino environment has moderate to loud noise levels and is a smoking environment. Working Hours
We are open 24 hours a day, 365 days a year. Most positions require flexibility in scheduling and may require team members to be available for evenings, weekends, holidays and special events. A typical workweek is 40 hours and schedules may vary based on business needs and may include shifts Monday through Sunday. Position may require overtime. Indian Preference
We are an Equal Opportunity Employer while practicing Native American preference according to law. Note: This refinement preserves the original job information while removing boilerplate and reorganizing content into clearly labeled sections. It avoids table layouts, excessive line breaks, and disallowed formatting while maintaining focus on responsibilities and qualifications.
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The Casino Host’s main responsibility is to develop and maintain effective working relationships with Morongo Casino, Resort & Spa’s best players, provide services to build player loyalty, and increase visits and/or amount played by those players. Hosts must develop and maintain strong working relationships with key allies throughout the property and in the community to ensure players have the gaming experience they expect, and to generate leads for new business. Responsibilities
Meet, greet and deliver exceptional service to all Hosted guests. Establish and maintain positive guest relationships with players that meet the property criteria to be Hosted, and with guests identified as having potential to be Hosted. Learn about and tailor services to guests’ preferences, likes and dislikes. Respond to Hosted guest requests, questions or problems in a timely fashion, refer them to VIP Services when appropriate. Encourage the use of the Rewards Card by rewarding rated play with complimentary services to qualified patrons. Determine eligibility of complimentary services by analyzing theoretical and win/loss ratings. Arrange hotel, limo, room amenities, golf and spa reservations and other needs for VIP/Hosted guests. Notify VIP guests about services available, promotional opportunities, and special events to assure guest retention and repeat business. Develop incremental trips from Hosted gaming patrons. Work special events servicing VIP guests on and off property. Represent management as a role model of guest service and professionalism. Assist in planning special events as needed. Collaborate with Casino Hosts, Player Development Administration, Hotel and Food & Beverage personnel to ensure room amenities are provided for Hosted guests. Achieve objective performance goals related to revenue, visitation, acquisition and reactivation. Review VIP activities and promotional status with the Player Development Director as required. Solicit and develop new VIP guests through contacts within the community and on the casino floor. Keep abreast of competitive promotional methods. Follow up with guests after departure and maintain contact. Performs other job related duties as assigned. Qualifications
Computer skills; excellent verbal and written skills. Ability to act as a sales representative. In-depth knowledge of Player Development operations. Ability to learn how to use the Host Viz CRM system. Ability to maintain strict confidentiality of classified information. Ability to tactfully and diplomatically deal with the public and staff. Ability to speak to groups of various sizes, including acting as Master of Ceremonies for events, parties and tournaments. Strong business sense, high professional ethics, and a high regard for guest service and team member relations. Strong organizational skills; detail oriented and able to multi-task while paying close attention to details. Education and/or Experience
High School Diploma or GED required. Minimum 2 years’ experience in casino marketing preferred. Minimum 1–2 years of outside sales and/or telemarketing experience preferred. Player Development experience preferred, but not required. Bachelor’s degree in marketing, business administration or related field preferred or equivalent work experience. Proficiency in Microsoft Office and other Windows-based software. License or Certificates
Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency. Language Skills
Must be able to read, write and speak English. Candidates with bilingual capabilities will have a preference. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must be able to write routine reports and correspondence and speak effectively with guests or team members of the organization. Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Understanding of reinvestment percentages preferred. Reasoning Ability
Must have the ability to independently problem-solve challenging situations. Must be able to carry out instructions furnished in written, oral or diagram form and have the judgment to decide which procedures apply to a variety of situations. Must reason with people effectively yet cordially. Physical Demands
While performing the duties of this job, the team member is regularly required to sit and often will stand or walk. The team member frequently is required to reach with arms and use hands to manipulate or feel. The team member might occasionally lift and/or move up to 25 pounds. This position requires the ability to hear and speak on the telephone and vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. Work Environment
The duties of this position are typically performed in an office environment with low to moderate noise and adequate lighting. The casino environment has moderate to loud noise levels and is a smoking environment. Working Hours
We are open 24 hours a day, 365 days a year. Most positions require flexibility in scheduling and may require team members to be available for evenings, weekends, holidays and special events. A typical workweek is 40 hours and schedules may vary based on business needs and may include shifts Monday through Sunday. Position may require overtime. Indian Preference
We are an Equal Opportunity Employer while practicing Native American preference according to law. Note: This refinement preserves the original job information while removing boilerplate and reorganizing content into clearly labeled sections. It avoids table layouts, excessive line breaks, and disallowed formatting while maintaining focus on responsibilities and qualifications.
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