Senior Manager Fixed & Home Segment Kinshasa, Congo, the Democratic Republic of

## Senior Manager Fixed & Home SegmentKinshasa, Congo, the Democratic Republic of the## **JOB PURPOSE**The Senior Manager – Fixed & Home Segment leads the strategy, development, and commercial execution of Vodacom Congo’s fixed broadband and home connectivity offerings, including Fibre-to-the-Home (FTTH), Fixed Wireless Access (FWA), and router solutions. Reporting to the Head of Products & Segments, this role ensures robust portfolio management, pricing strategy, promotional excellence, and cross-functional alignment to drive subscriber growth, revenue, and customer satisfaction across residential and SOHO markets.## **KEY RESPONSIBILITIES**A. **Strategic Portfolio Management*** Define and execute the FTTH and FWA product roadmap, including tiered service packages (Basic, Standard, Premium) and value-added bundles.* Develop multi-year growth plans aligned with network expansion targets, ensuring geographical coverage.* Lead lifecycle management: new product launches, performance reviews, portfolio rationalization, and end-of-life decisions.B. **Pricing & Commercial Strategy*** Formulate pricing frameworks based on cost-to-serve, competitive benchmarks, and customer willingness-to-pay, ensuring margin optimization.* Design promotional strategies (e.g., installation incentives, bundled device offers, loyalty rewards) in collaboration with Marketing and Loyalty teams.* Oversee commercial negotiations with equipment suppliers, installation partners, and value-added service providers (e.g., streaming, security solutions).C. **Performance Monitoring & Analytics*** Establish and track KPIs: subscriber net additions, ARPU, churn, installation lead times, average throughput, and NPS.* Drive use of analytics platforms to segment the customer base, identify upsell opportunities, and forecast demand.* Prepare and present monthly and quarterly business reviews, highlighting performance trends, risks, and opportunities.D. **Cross-Functional Leadership*** Partner with Network Planning & Engineering to align product offerings with infrastructure capabilities, rollout schedules, and SLA requirements.* Collaborate with Sales & Distribution to ensure effective training, merchandising, and go-to-market readiness for home connectivity solutions.* Work with Customer Operations to streamline installation processes, set-up support, and escalations management for premium customers.* Engage with Finance & Revenue Assurance for P&L ownership, ROI analysis, and cost control measures.* Liaise with Regulatory & Legal to ensure compliance with licensing, regional service obligations, and consumer protection regulations.**Education & Skills:*** Bachelor’s degree in business administration, Telecommunications, Engineering, or related field; master’s preferred.* Strong proficiency in strategic planning, financial modelling, and data analytics (Excel, BI tools).* In-depth knowledge of fixed broadband technologies (FTTH, FWA), home networking, and customer experience management.**Experience:*** 8+ years in product management or commercial roles within telecom or technology sectors, with at least 3 years in fixed broadband.* Demonstrated track record in managing fixed service portfolios, driving subscriber growth, and achieving financial targets.* Experience leading cross-functional teams and managing key stakeholder relationships.**Behavioral Competencies:*** Strategic thinker with strong commercial acumen and customer focus.* Influential leader capable of driving alignment and motivating diverse teams.* Excellent communication and negotiation skills.* Resilient, adaptable, and results-driven in a fast-paced environment.Top skillsCross Functional Team LeadershipData Analytics and InsightsCustomer Relationship Management1. Senior Product Manager2. Senior Manager Product3. Product Strategy Director4. Product Director5. Director Product Management #J-18808-Ljbffr