Sam's Club
Overview
Join to apply for the
(USA) Member Team Lead
role at
Sam's Club . Base pay range is provided below. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$21.00/hr - $29.00/hr What you'll do
Assist management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, and training associates on processes and procedures. Provide direction and guidance to associates on member service approaches and techniques to resolve member complaints and issues according to company guidelines. Ensure compliance with company policies and procedures; support the Open Door Policy; participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage membership renewals. Promote the value of Sam's Club products and services and participate in sales and marketing events; complete and maintain required documentation and marketing recaps; strive to meet membership goals. Provide and ensure member service by acknowledging members, assisting with purchasing decisions, locating merchandise, guiding self-service technology usage, and handling transactions at registers or self-checkout; ensure club pick-up orders are fulfilled. Oversee assigned area by handling claims and returns, zoning the area, organizing merchandise, identifying shrink and damages, maintaining carts/flatbeds availability, assisting members with transporting items, and maintaining parking lot cleanliness. Complete accounting records and transactions following office procedures; prepare deposits; assist with accounting-related investigations; investigate overages/shortages; maintain confidentiality and accuracy of financial information. Develop, communicate, and implement processes to meet business needs by collaborating with managers, coworkers, customers, and partners; analyze information, monitor progress, and address improvement opportunities. Demonstrate and support compliance with company policies, procedures, and ethical standards; explain and apply these in business processes; support Open Door Policy; assist management with addressing ethical and compliance issues. Lead and participate in teams by coordinating work, assessing customer needs, providing feedback, and helping others adapt to change or new challenges. Contribute to a positive guest experience by delivering high-quality service and supporting team goals. Benefits and perks
Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO may be used for vacation, sick leave, holidays, or other purposes; eligibility and amounts depend on job classification and length of employment Other benefits include short-term and long-term disability, employee discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more Live Better U is a company-paid education benefit program for associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and certificates. Tuition, books, and fees are covered by Walmart; eligibility requirements apply to some benefits and may depend on job classification and length of employment. The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Minimum Qualifications
6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience Must be 18 years of age or older Preferred Qualifications
Leading a front-end team; supervising experience including hiring, evaluating, mentoring, developing, and managing the workload of others Location and role details
Primary Location: 4295 45Th St, West Palm Beach, FL 33407-1859, United States Seniority level: Mid-Senior level Employment type: Part-time Job function: Information Technology Industries: Retail Walmart and its subsidiaries are committed to maintaining a drug-free workplace with a no-tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees to ensure a safe and productive work environment. Referrals increase your chances of interviewing at Sam's Club. Get notified about new Team Lead jobs in West Palm Beach, FL.
#J-18808-Ljbffr
Join to apply for the
(USA) Member Team Lead
role at
Sam's Club . Base pay range is provided below. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$21.00/hr - $29.00/hr What you'll do
Assist management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, and training associates on processes and procedures. Provide direction and guidance to associates on member service approaches and techniques to resolve member complaints and issues according to company guidelines. Ensure compliance with company policies and procedures; support the Open Door Policy; participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage membership renewals. Promote the value of Sam's Club products and services and participate in sales and marketing events; complete and maintain required documentation and marketing recaps; strive to meet membership goals. Provide and ensure member service by acknowledging members, assisting with purchasing decisions, locating merchandise, guiding self-service technology usage, and handling transactions at registers or self-checkout; ensure club pick-up orders are fulfilled. Oversee assigned area by handling claims and returns, zoning the area, organizing merchandise, identifying shrink and damages, maintaining carts/flatbeds availability, assisting members with transporting items, and maintaining parking lot cleanliness. Complete accounting records and transactions following office procedures; prepare deposits; assist with accounting-related investigations; investigate overages/shortages; maintain confidentiality and accuracy of financial information. Develop, communicate, and implement processes to meet business needs by collaborating with managers, coworkers, customers, and partners; analyze information, monitor progress, and address improvement opportunities. Demonstrate and support compliance with company policies, procedures, and ethical standards; explain and apply these in business processes; support Open Door Policy; assist management with addressing ethical and compliance issues. Lead and participate in teams by coordinating work, assessing customer needs, providing feedback, and helping others adapt to change or new challenges. Contribute to a positive guest experience by delivering high-quality service and supporting team goals. Benefits and perks
Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO may be used for vacation, sick leave, holidays, or other purposes; eligibility and amounts depend on job classification and length of employment Other benefits include short-term and long-term disability, employee discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more Live Better U is a company-paid education benefit program for associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and certificates. Tuition, books, and fees are covered by Walmart; eligibility requirements apply to some benefits and may depend on job classification and length of employment. The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Minimum Qualifications
6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience Must be 18 years of age or older Preferred Qualifications
Leading a front-end team; supervising experience including hiring, evaluating, mentoring, developing, and managing the workload of others Location and role details
Primary Location: 4295 45Th St, West Palm Beach, FL 33407-1859, United States Seniority level: Mid-Senior level Employment type: Part-time Job function: Information Technology Industries: Retail Walmart and its subsidiaries are committed to maintaining a drug-free workplace with a no-tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees to ensure a safe and productive work environment. Referrals increase your chances of interviewing at Sam's Club. Get notified about new Team Lead jobs in West Palm Beach, FL.
#J-18808-Ljbffr