SolomonEdwards
Financial Crimes Oversight Team Leader
SolomonEdwards, Charlotte, North Carolina, United States, 28245
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Our client is seeking a
Financial Crimes Oversight Team
Leader for their
Charlotte, NC
team. Hybrid; local candidates only. Summary
Lead a high‑performing Financial Crimes Investigations team that owns escalations, quality, SOPs, and recovery outcomes across check, debit, ACH, wires, RDC, and P2P or Zelle activity. This role requires strong SAR narrative drafting, clear decision rationales, and audit‑ready documentation. You will coach senior investigators, tighten workflows, lift QA results, and publish actionable reporting that drives loss avoidance and better customer outcomes. Responsibilities
Lead and develop senior investigators; set goals, run 1:1s, coach to policy and judgment, and build bench strength across fraud domains. Build SOPs, playbooks, and scenario labs for elder exploitation, check fraud types (counterfeit, altered, forged endorsement, kiting, RDC), debit or P2P or Zelle disputes, Reg E notices and timelines, UCC 4A wire recalls, and recovery workflows. Create quick‑reference guides, talk tracks, letter templates, red‑flag matrices, and case‑note standards. Run refreshers based on QA findings and emerging fraud typologies; track time‑to‑proficiency and quality lift after training. Monitor queues, SLAs, backlog or aging, average handle time, rework, recovery rates, and chargeback outcomes. Lead daily standups to clear blockers; partner with Workforce Management on capacity planning and surge playbooks. Reduce cycle time through SOP improvements, standardized evidence checklists, and sensible automation. Serve as the escalation point for vulnerable‑customer cases, large‑dollar exposures, repeat victimization, public‑profile customers, and media‑sensitive events. Guide determinations on Reg E claims, debit card chargebacks, wire recalls, positive pay decisions, account holds or closures, and goodwill within authority. Coordinate law‑enforcement engagement and package documentation for subpoenas and case packets. Prepare referrals for SAR consideration when indicators meet criteria and draft or review SAR narratives to internal standards and regulatory guidance. Calibrate QA scoring and run case calibrations to raise pass rates and consistency. Ensure audit‑ready files that include fact patterns, evidence, customer communications, required notices, and defensible final decisions. Publish weekly KPI or KRI dashboards and trend analyses with recommended control changes. Partner with Risk and Legal to close QA or audit findings and maintain policy alignment. 5–8+ years in bank or fintech financial crimes investigations with hands‑on case work in check, debit or P2P, ACH, wires, and RDC. 2+ years in a lead, QA, training, or escalation capacity. Strong SAR drafting required, with proven ability to convert complex fact patterns into clear, complete, and defensible narratives aligned to internal standards and regulatory guidance. Working knowledge of Reg E, UCC 4A, NACHA rules, Reg CC, check clearing or ECCHO practices, and card‑network chargeback frameworks; experience coordinating with law enforcement. Tools experience with case management and analytics platforms such as Actimize, Verafin, NICE, Mantas or FCRM, and card or core processors; reporting with Tableau or Power BI; SQL a plus. Bachelor’s degree in business, finance, criminal justice, or related field; CFE or CFCS preferred. Employment Type
Contract; possibility for contract to hire The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.
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Financial Crimes Oversight Team
Leader for their
Charlotte, NC
team. Hybrid; local candidates only. Summary
Lead a high‑performing Financial Crimes Investigations team that owns escalations, quality, SOPs, and recovery outcomes across check, debit, ACH, wires, RDC, and P2P or Zelle activity. This role requires strong SAR narrative drafting, clear decision rationales, and audit‑ready documentation. You will coach senior investigators, tighten workflows, lift QA results, and publish actionable reporting that drives loss avoidance and better customer outcomes. Responsibilities
Lead and develop senior investigators; set goals, run 1:1s, coach to policy and judgment, and build bench strength across fraud domains. Build SOPs, playbooks, and scenario labs for elder exploitation, check fraud types (counterfeit, altered, forged endorsement, kiting, RDC), debit or P2P or Zelle disputes, Reg E notices and timelines, UCC 4A wire recalls, and recovery workflows. Create quick‑reference guides, talk tracks, letter templates, red‑flag matrices, and case‑note standards. Run refreshers based on QA findings and emerging fraud typologies; track time‑to‑proficiency and quality lift after training. Monitor queues, SLAs, backlog or aging, average handle time, rework, recovery rates, and chargeback outcomes. Lead daily standups to clear blockers; partner with Workforce Management on capacity planning and surge playbooks. Reduce cycle time through SOP improvements, standardized evidence checklists, and sensible automation. Serve as the escalation point for vulnerable‑customer cases, large‑dollar exposures, repeat victimization, public‑profile customers, and media‑sensitive events. Guide determinations on Reg E claims, debit card chargebacks, wire recalls, positive pay decisions, account holds or closures, and goodwill within authority. Coordinate law‑enforcement engagement and package documentation for subpoenas and case packets. Prepare referrals for SAR consideration when indicators meet criteria and draft or review SAR narratives to internal standards and regulatory guidance. Calibrate QA scoring and run case calibrations to raise pass rates and consistency. Ensure audit‑ready files that include fact patterns, evidence, customer communications, required notices, and defensible final decisions. Publish weekly KPI or KRI dashboards and trend analyses with recommended control changes. Partner with Risk and Legal to close QA or audit findings and maintain policy alignment. 5–8+ years in bank or fintech financial crimes investigations with hands‑on case work in check, debit or P2P, ACH, wires, and RDC. 2+ years in a lead, QA, training, or escalation capacity. Strong SAR drafting required, with proven ability to convert complex fact patterns into clear, complete, and defensible narratives aligned to internal standards and regulatory guidance. Working knowledge of Reg E, UCC 4A, NACHA rules, Reg CC, check clearing or ECCHO practices, and card‑network chargeback frameworks; experience coordinating with law enforcement. Tools experience with case management and analytics platforms such as Actimize, Verafin, NICE, Mantas or FCRM, and card or core processors; reporting with Tableau or Power BI; SQL a plus. Bachelor’s degree in business, finance, criminal justice, or related field; CFE or CFCS preferred. Employment Type
Contract; possibility for contract to hire The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.
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