Emerson Hospital
Job Summary
Reporting directly to the Supervisor of Rehabilitation Support Services, the Rehab Office Coordinator II is responsible for the daily operation of the front office/reception area and provides secretarial services for the Outpatient Rehab Department ensuring quality and effective performance.
Responsibilities
Patient reception
Scheduling and registration
Data entry
Collecting co‑pays
Discharging
General clerical duties (typing, copying, faxing, filing)
Telephone communication with patients, physicians, insurance companies, and allied health professionals
Minimum Qualifications Education
High School Diploma or equivalent required; completion of a Medical Assistant course preferred.
Experience
Two to three years of relevant work experience as a Medical Assistant in a medical/physician's office required.
Licensure and/or Certification
Graduate of a Medical Assistant/Secretary program preferred.
Skills
Ability to read, write and communicate in English.
Excellent customer service skills.
Excellent telephone communication skills.
Moderate keyboarding required.
Advanced proficiency with Microsoft Office applications.
Excellent organizational skills, detail oriented with strong ability to prioritize multiple duties.
Ability to work accurately with detailed confidential information and maintain confidentiality.
Basic mathematical and analytical skills to resolve referral issues related to multiple groups including third party payers, physicians, patients, and varied computer systems.
Utilizes interpersonal communication strategies to achieve outcomes/results with patients, family and others.
Knowledge of Meditech software to schedule and register patients required.
Knowledge of third party payers and insurance verifications experience preferred.
Knowledge of medical terminology preferred.
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Responsibilities
Patient reception
Scheduling and registration
Data entry
Collecting co‑pays
Discharging
General clerical duties (typing, copying, faxing, filing)
Telephone communication with patients, physicians, insurance companies, and allied health professionals
Minimum Qualifications Education
High School Diploma or equivalent required; completion of a Medical Assistant course preferred.
Experience
Two to three years of relevant work experience as a Medical Assistant in a medical/physician's office required.
Licensure and/or Certification
Graduate of a Medical Assistant/Secretary program preferred.
Skills
Ability to read, write and communicate in English.
Excellent customer service skills.
Excellent telephone communication skills.
Moderate keyboarding required.
Advanced proficiency with Microsoft Office applications.
Excellent organizational skills, detail oriented with strong ability to prioritize multiple duties.
Ability to work accurately with detailed confidential information and maintain confidentiality.
Basic mathematical and analytical skills to resolve referral issues related to multiple groups including third party payers, physicians, patients, and varied computer systems.
Utilizes interpersonal communication strategies to achieve outcomes/results with patients, family and others.
Knowledge of Meditech software to schedule and register patients required.
Knowledge of third party payers and insurance verifications experience preferred.
Knowledge of medical terminology preferred.
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